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Dr. Philip Chu, MD

Dr. Philip Chu, MD

Internal Medicine*
30+ years of experience

Dr. Philip Chu, MD is an internist in Fairview Heights, IL and has over 30 years of experience in the medical field. He graduated from University of Southern California Keck School of Medicine in 1992. He is affiliated with medical facilities such as Memorial Hospital Belleville and Memorial Hospital East. He is accepting new patients and telehealth appointments.

4.2 Star Rating
Based on 50 reviews 4.2 Star Rating (50 reviews)

Practice

331 Salem Pl Ste 100 Fairview Heights, IL 62208
Telehealth available
Patient Favorite Award

Dr. Chu is a patient favorite Internist

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

Experience Check

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Dr. Chu's Reviews

Likelihood to recommend Dr. Chu

4.2
50 ratings, 19 with a written review
5 star
74%
74%
4 star
2%
2%
3 star
8%
8%
2 star
4%
4%
1 star
12%
12%

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My family & I have been patients of Dr. Chu since 2014 & find him to be very caring, patient, & knowledgeable. He teaches as he provides care & listens attentively. He gives as much time as his patients need &, when necessary, does not limit the appt to just one issue. He is also diligent about responding to patient messages sent to him via the patient portal. This type of care does often require longer waits in the waiting/exam room, but the wait is well worth it!I consider him to be an excellent physician!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
2 others found this helpful
Helpful
May 11, 2023
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Dr. Chu is extremely thorough ,is kind and compassionate.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
1 other person found this helpful
Helpful
Kim Etter – Mar 05, 2023
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Mixed bag here, good care, but horrible staff
I Saw Dr Chu for about a year, and his actual care was really good. The problem was the wait times were horrible, sometimes an hour late! On top of that, he would only see you for one issue at a time, because of billing. So as a disabled veteran, with multiple issues, access to care with Dr Chu was way too limited, and way too frustrating. But the worst part was the staff. While Dr Chi was a good physician, his nurses never seemed to care, and lacked compassion. And the office mismanaged well over half of my referral needs for specialty care, something required by my insurance, because I could not see a specialist without primary care referral. Sometimes I had to ask two or three times to get referrals to orthopedic doctors for my I juries, and neurology for the headaches/migraines. This delay meant dealing with issues one to two months longer than should have. In the end, this became too much to bear, and I had to switch doctors.
What went well
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Long wait times
Helpful
Zac Costilla – Jan 20, 2023
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Most compassionate physician
I have never experienced a more compassionate physician in all my years and I work in healthcare. Dr. Chu just recently became part of our network but I've been going to him for years because of his compassion and kindness. He truly cares about every patient.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Cindy S. – May 23, 2022
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Dr Chu has been my doctor for many years. I have found him to be a great listener and very thorough in his examinations. He does not rush through our visits and explains carefully what he has found. He is a very kind and gentle doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Robert Souders – Nov 08, 2021
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My family and I have been with Dr Chu for over twenty years. One of the most, if not the most, trusted, compassionate and ethical doctor I’ve had treat me and the pleasure to know.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Terri Buchanan – Jul 27, 2021
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Knowledgeable, kind, considerate, thorough in examinations and explaining possible treatments, honors the patient’s right to make the final decisions. I am confident in his abilities and his intentions to do the best for his patients, and I absolutely trust him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
NS – Dec 18, 2020
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He really cares, even called me at home on a Sunday when he was concerned I might have a blood clot.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Appointment wasn't rushed
What could be improved
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Diane – Feb 15, 2020
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The very best doctor ever!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Carlene Davis – Jul 29, 2019
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Dr. Chu is an excellent physician- the last of his kind. The wait times are attributed to the fact that he thoroughly assesses EACH patient during their visit. Most physicians rush you out after 5-10 minutes. I don’t mind waiting for a doctor willing willing to listen to my concerns as he does for each and every one of his patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
1 other person found this helpful
Helpful
MC in Fairview Heights – Nov 27, 2018
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Dr Chu is very skilled, professional and compassionate. He answers calls in a timely manner and helps patients practice preventative medicine. I trust him implicitly and have referred many people to his practice. He gives you as much time as you need and never rushes you.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
IL – Sep 29, 2018
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I made an initial appointment with Dr. Chu and forgot about the appointment by mistake. . .I apologized about missing the appointment and the receptionist told me that I needed to "go find a new PCP" because I was kicked out of the system. She was very rude, unsympathetic, and unforgiving. If this is how Dr. Chu runs his office, I am more than glad to find another PCP. . Even if he came with high recommendations. . .he and his office wont get that from me. Family and friends will know!!!
What went well
No results
What could be improved
  • Staff wasn't friendly
1 other person found this helpful
Helpful
Keith in Belleville, IL – Jun 13, 2018
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I have the upmost respect for Dr Chu as a physician. I recommend him often to anyone needing a outstanding physician.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
2 others found this helpful
Helpful
Sandy Kowalski in Collinsville,Il – Dec 30, 2017
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I have been going to Dr. Chu for 15 years. He is a kind, knowledgeable, understanding, keeps up on the latest medical news & does not rush you when you are seen. It is difficult to find a doctor who does all of these things!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
2 others found this helpful
Helpful
Janice Kampwerth in Breese Il – Aug 03, 2017
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No compliant about Dr Chu. I don't like to get there 15 minutes before appointment time then sit and wait 2-3 houres. It make no sense.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Paul in Fairview Heights – Apr 05, 2017
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Dr. Chu is great. He's very caring and thorough. But I am getting a new doctor because I don't have time to wait up to 4 hours past my appointment time and it's ridiculous. Whoever handles their scheduling needs to be replaced with someone who understand what they are doing.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Long wait times
8 others found this helpful
Helpful
Frustrated patient in Fairview Heights, IL – Nov 23, 2016
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I have been going to Dr. Chu for several years. I would not want to go to any one else. He is very thorough in his examinations and I trust him completely.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
2 others found this helpful
Helpful
Candace Franks in OFallon, IL – Oct 04, 2016
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I've been with Dr. Chu for a very long time and he's great! Only issue I've had is with scheduling urgent visits and the office wait time.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
  • Long wait times
3 others found this helpful
Helpful
Kelly A in St Louis, MO – Sep 23, 2016
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I have experienced over 13 years of the highest quality medical care from Dr. Chu. He is the best doctor I have known and I don't plan to ever change doctors. He is thorough, intelligent, and has brilliant insight.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
6 others found this helpful
Helpful
Madina M in St Louis, MO – Feb 12, 2016
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About Me

biography

Dr. Philip Chu, MD is an internist in Fairview Heights, IL and has over 30 years of experience in the medical field. He graduated from University of Southern California Keck School of Medicine in 1992. He is affiliated with medical facilities such...read more
  • Internal Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Baylor College Of Medicine|bayor College Of Medicine

    Internship Hospital, 1995
  • Baylor College Of Medicine|baylor University Mc

    Residency Hospital, 1995
  • University Of Southern California Keck School Of Medicine

    Medical School, 1992
American Board of Medical Specialties®
American Board of Internal Medicine®
Internal Medicine
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Cantonese

  • Chinese

  • Indonesian

  • Mandarin

Patient Favorite Award

Dr. Chu is a patient favorite Internist

    Read our methodology

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    Locations

    Practice

    Office331 Salem Pl Ste 100 Fairview Heights, IL 62208
    1

    Affiliated Hospitals

    • Memorial Hospital Belleville

      4500 Memorial Dr
      Belleville, IL 62226
      Recipient of 3
      hospital awards

      Patient Safety Excellence Award™ (2025)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      Outstanding Patient Experience Award™ (2024)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards

      How patients felt about the care they received at this hospital.

      88%
      Patients said they were given information about recovering at home

      4% higher than the national average

      81%
      Patients said that nurses always listened to them and explained things well

      6% higher than the national average

      View all patient feedback
    • Memorial Hospital East

      1404 Cross St
      Shiloh, IL 62269
      Recipient of 2
      hospital awards

      Patient Safety Excellence Award™ (2025)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards
    • HSHS St. Elizabeth's Hospital

      1 Saint Elizabeth Blvd
      O Fallon, IL 62269
      Recipient of 4
      hospital awards

      Outstanding Patient Experience Award™ (2024, 2023)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      88%
      Patients said they were given information about recovering at home

      4% higher than the national average

      81%
      Patients said that nurses always listened to them and explained things well

      6% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality