Dr. Rachel Mercer, MD
Ophthalmology*
10+ years of experience
Dr. Rachel Mercer, MD is an ophthalmologist in Omaha, NE and has over 10 years of experience in the medical field. She graduated from TEXAS TECHNICAL UNIVERSITY in 2012. She is affiliated with medical facilities Methodist Hospital and CHI Health Mercy Council Bluffs.
4.9 Star Rating
Based on 79 reviews 4.9 Star Rating (79 reviews)
Practice
4353 Dodge St Omaha, NE 68131At a Glance
- Area of Expertise
- Explains Conditions Well
- Practices at Top Hospital
- Recent Reviews
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Dr. Mercer's Reviews
Likelihood to recommend Dr. Mercer
4.9
79 ratings, 58 with a written review
| 5 star | 95% | 95% |
| 4 star | 4% | 4% |
| 3 star | 0% | 0% |
| 2 star | 0% | 0% |
| 1 star | 1% | 1% |
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Our appointment was very quick and the staff was kind and allowed my husband and I to be together while the other had their exam.
What went well
No results
What could be improved
No results
Helpful
Apr 03, 2025
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Very efficient
What went well
- I felt respected
- Explained conditions well
- Staff friendliness
- Wait times
What could be improved
No results
Helpful
Feb 21, 2025
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Very personable and knowledgeable
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Long wait times
Helpful
Feb 19, 2025
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I feel that my eye exam was very thorough and professional.
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Feb 06, 2025
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Dr. Mercer did an excellent job explaining my vision challenges and the options available for cataract surgery. She was very professional and personable and took the time to make sure that I had a good understanding of the options to make my decisions.
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Feb 05, 2025
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She was fabulous in every way.
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Mary Lauritsen – Jan 24, 2025
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Dr. Mercer is great. It took forever to get an appointment with her, so I saw 2 other partners before I was given an appointment with Dr. Mercer. I normally see Dr. Feilmeier, but was told I was not able to see him as he specializes in corneal issues & I needed to see Dr. Mercer as she is the eyelid specialist. I have had this eyelid issue since early December!
What went well
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Difficult to schedule appointment
- Long wait times
Helpful
Jan 22, 2025
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Quality from start to finish
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Jan 21, 2025
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Very helpful, explains things to where I understoo
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
- Long wait times
Helpful
Jan 21, 2025
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Extremely likely.
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Dec 05, 2024
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Dr. Mercer always greets me with a smile and she answers my questions in a way that I can understand. I’m happy to recommend her to anyone who is looking for quality eye care.
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Carol Jean Koch – Dec 05, 2024
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Xxx
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Nov 20, 2024
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Best eye doctor
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Clay – Nov 13, 2024
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First appt with Dr Mercer
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Ronda Chase – Nov 10, 2024
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Dr. Mercer
What went well
No results
What could be improved
No results
Helpful
Nov 09, 2024
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How thorough she was when explaining the condition I have and the surgery. She was very patient with me.
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Connie Beckman – Oct 29, 2024
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Eye Exam
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Oct 25, 2024
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Professional and friendly, shows genuine interest and concern for my eye care.
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Carl – Oct 15, 2024
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Eye Doctor
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Sep 20, 2024
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Very informative. Took time to answer questions.
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Sep 11, 2024
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Leave a review
How was your experience with Dr. Mercer?Overall Patient Satisfaction
79responses
Likelihood of recommending Dr. Mercer to family and friends is 4.911392 out of 5
About Me
biography
Dr. Rachel Mercer, MD is an ophthalmologist in Omaha, NE and has over 10 years of experience in the medical field. She graduated from TEXAS TECHNICAL UNIVERSITY in 2012. She is affiliated with medical facilities Methodist Hospital and CHI Health Mercy Council Bluffs.Ophthalmology
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Texas Technical University
Medical School, 2012
American Board of Medical Specialties®
American Board of Ophthalmology®
-
Ophthalmology
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Healthgrades has not received any data indicating a board action exists for this provider.
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Learn more about medical license public record checkFocus on Wet Macular Degeneration
Locations
Practice
Midwest Eye Care PC4353 Dodge St Omaha, NE 68131
Midwest Eye Care PC715 Harmony St Ste 300 Council Bluffs, IA 51503
Midwest Eye Care PC13500 California St Omaha, NE 68154
Affiliated Hospitals
- Recipient of 5
hospital awardsView all awardsOutstanding Patient Experience Award™ (2024, 2023, 2022)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all patient feedbackHow patients felt about the care they received at this hospital.
90%Patients said they were given information about recovering at home6% higher than the national average
84%Patients said that nurses always listened to them and explained things well9% higher than the national average
- Recipient of 3
hospital awardsView all awardsPatient Safety Excellence Award™ (2023)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all patient feedbackHow patients felt about the care they received at this hospital.
90%Patients said they were given information about recovering at home6% higher than the national average
78%Patients said that nurses always listened to them and explained things well3% higher than the national average
Learn more about how Healthgrades measures Hospital Quality
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