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Dr. Randolph Betts, MD

Dr. Randolph Betts, MD

Family Medicine*

Dr. Randolph Betts, MD is a family medicine physician in Covina, CA. He is affiliated with Emanate Health Inter-Community Hospital. He is accepting new patients and telehealth appointments.

2.6 Star Rating
Based on 22 reviews 2.6 Star Rating (22 reviews)

Practice

274 W Badillo St Covina, CA 91723
Telehealth available

At a Glance

  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
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Dr. Betts' Reviews

Likelihood to recommend Dr. Betts

2.6
22 ratings, 8 with a written review
5 star
36%
36%
4 star
5%
5%
3 star
0%
0%
2 star
0%
0%
1 star
59%
59%

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Had a car accident, Dr Betts diagnosed the problems. I'm fine now
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Charlie in Walnut, CA – Oct 20, 2024
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Dr Randolph Betts and his Daughter Jennifer are exceptional. They both provide the best care in our community. I have been under their care for over 30 years. Their attention to detail is exceptional. More importantly they both bring a remarkable measure of passion to all their patients. Bless you both and thank you.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
George Rodriguez – Nov 10, 2022
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The receptionists has a bad attitude.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Jun 27, 2020
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Dr. Betts is a very wonderful physician. He has treated our family for well over 23 years. I very highly recommend this magnificent, excellent & caring doctor.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sherry & Randolph Smith in CA – Jun 26, 2018
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Dr Betts is by far the best Dr I have gone to, always on target with diagnosis based on symptoms given. I could not ask for a more professional & compassionate Dr. The staff is very courteous & professional . I would strongly recommend Dr Betts to my Friends & Family
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Katherine Fimple – Mar 22, 2018
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I saw this doctor for the first time for a pretty scary issue. The office staff was nice enough and the doctor was ok. They had me do blood work and was told I would receive a call back with results. Did the blood work and 1 week later no call. I called the office numerous times and left many messages and never got the results. I ended up asking for a copy and taking the results or another physicians office. Worst experience ever. To this day they still haven't called me with my results.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
San Dimas, CA – Aug 23, 2017
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Dr. Betts wrote a prescription that was questioned by the pharmacist. We went back to the office to have the prescription clarified. The clerk said to go back to the pharmacy because she will fax the new one. The pharmacy did get a call from them, but long story short, they never faxed the new prescription. Evening wasted. Even though we had an appointment, we had to wait for over an hour in the exam room. We were the first to arrive after their lunch break, waiting room was literally empty.
What went well
No results
What could be improved
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Didn't trust the provider's decisions
  • Long wait times
5 others found this helpful
Helpful
West Covina, CA – Nov 01, 2016
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I switched to this Dr for my son who lives in the area, as recommended by Blue Shield. The office staff is VERY unprofessional, and does not communicate with their patients, I tried calling to resolve an issue and got transferred 3 times, no one answered, I tried calling back almost 15 times and no one answered, I even asked to be transferred to the office manager Heather which she did not resolve, nor try to help resolve my issue. I will not be going back to this office ever again.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 others found this helpful
Helpful
Nurse in IE in Riverside, Ca – Oct 27, 2016
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About Me

care philosophy

I am proud to be part of the Optum family of primary care doctors, specialists, and care teams focused on providing care for people ages 65+. At Optum, my team and I help you reach your personal health goals. We focus on your total well-being while...read more
  • Family Medicine

  • Geriatric Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Ca Hospital Medical Center

    Residency Hospital
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Spanish

  • Tagalog

Locations

Practice

Robinson Baron Medical Clinic274 W Badillo St Covina, CA 91723
1

Practice

Covina Pharmacy174 W Badillo St Covina, CA 91723
2
  • Call
  • Fax
  • Hours
    • Mon: 10:00am - 5:00pm
    • Tue: 10:00am - 5:00pm
    • Wed: 10:00am - 5:00pm
    • Thu: 10:00am - 5:00pm
    • Fri: 10:00am - 5:00pm
    • Sat: closed
    • Sun: closed
  • Directions

Affiliated Hospitals

  • Emanate Health Inter-Community Hospital

    210 W San Bernardino Rd
    Covina, CA 91723
    Recipient of 1
    hospital award

    How patients felt about the care they received at this hospital.

    81%
    Patients said they were given information about recovering at home

    3% lower than the national average

    71%
    Patients said that doctors always listened to them and explained things well

    5% lower than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality