Dr. Renee Walker, DO

We wish we had read reviews on this doctor before agreeing to have initial testing performed. The two insurances we have as a family have received zero claims for an appointment at the beginning of the month, but we have already received a termination of treatment causing us to now be on the hook for the entirety of "treatment". Our immediate next step will be informing our primary physician that this office should not be used as a referral, to hopefully ensure others are not guided to this shameful office.

Three of my grandchildren are patients of Dr. Walker and you couldn't ask for a better doctor or surgeon. She is thorough, compassionate, and talks with my grandchildren during exams which in my opinion relaxes them for the exam. Her nurse is also great with kids! Two have had tonsils removed, one had tubes in ears as well, and one getting tonsils removed this summer. I wouldn't have anyone else treat our kids. Appointment wait times are reasonable, office is very clean, and friendly staff. One of the three children gets allergy shots here as well, Patti is one of the most caring nurses I have ever met. She treats my granddaughter like family and is an exceptional nurse. I highly recommend Dr. Walker and her staff.

Checking on insurance, etc. Lady at desk was abrupt and less than helpful, showing little or no compassion for a potential patient. I will keep looking.

Tracy Carpenter, Office Manager, went as far as to say that if Dr. Walker visually sees a person, with her eyes, that person will be charged. I asked, “even if she doesn’t talk to them or cannot provide any assistance?” Tracy responded with yes. Please, for anyone reading this, please keep this in mind.

When I asked for a call back from the office manager or Dr. Walker, I never received one. When finally talking with Tracy, she made the excuse that the billing clerk was new. Tracy even went as far as to tell me that her parents see Dr. Walker, wait, is that a HIPAA violation? Probably not, but shows that they fly by the seat of their pants with their excuses. I guess it’s always possible that the next time someone complained, for them to disclose that you (the person reading this) is also a patient of Dr. Walker’s and you’ve never complained either. I questioned what services I was paying for and when I said that I was dissatisfied, Tracy replied, “Well, I go out to eat often and I never complain about my meals.” Tracy is full of excuses and does not take accountability for anything that happens in that office. The last time I spoke to Tracy, she said smugly, “I thought you were calling the Better Business Bureau?” All I wanted, was to talk to Dr. Walker, but Tracy wouldn’t allow it.

Dr walker listens and sympathizes with the discomfort of her patients. She explains her plans to help resolve your problems.