Dr. Richard Allen, MD

No longer practicing as a medical doctor due to cancer and no longer to be trusted as a ministry as well!

This practice does not have fully digitized patient charts and tends to run behind despite a sizeable back office staff. If test results are not automatically emailed/faxed to the referrer, more often than not the staff will not notice so unless the patient supplies them one can't assume tests were reviewed. During my first physical I received a postcard stating that my labs, which I hadn't completed, were normal. During this year's physical I failed to receive results for over two months. Respectfully-worded email/voicemails were ignored. (I didn't even get a "We're working on it" until >2 months in!) Out of the blue, the office manager, Natalie, calls. Without apology or explanation, she immediately became adversarial after which I told her it was inappropriate behavior. Dr. Allen saw me several times but was too passive to address the situation personally so he instead relied on the hearsay of his retaliatory office manager —whom I had never spoken to previously — to discharge me.

If only Dr. Allen practiced ANYWHERE else. That office is a zoo and a total joke. It's hard to write a decent review for fear that people will go to that office. Dr. Allen is great. Kind, compassionate, if a little soft-spoken for what I prefer in my healthcare provider but a good doctor. But please, as long as he is practicing at AV Pediatrics, Family.... whatever it's called, do yourself a favor and pick someone else. They are awful. Appointment times mean nothing. Our entire family were patients for probably 4 or so years (maybe longer) and never once in that time did we wait less than an hour for an appointment. And billing- oh my goodness- that was a hot mess! They just want you to pay cash. Didn't matter if you have insurance. So pray Dr. Allen goes someplace else. I'd go see him again.

Both Dr. Allen and his entire staff have been kind and professional in caring for my husband and myself. Never once have I felt rushed out of his office nor that my concerns where a waste of time,both issues I have faced at other local practices.

Dr. Allen is very professional has a good group of teams in his office and will respond to any of your questions and concerns in a timely manner.