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Dr. Riley McLean-Mandell, MD

Dr. Riley McLean-Mandell, MD

Dermatology*
10+ years of experience

Dr. Riley McLean-Mandell, MD is a dermatologist in Worcester, MA and has over 10 years of experience in the medical field. Dr. McLean-Mandell has extensive experience in Skin Cancer & Excision. She graduated from University of Massachusetts Chan Medical School in 2013. She is affiliated with medical facilities UMass Memorial Healthalliance-Clinton Hospital, Leominster Campus and UMass Memorial Medical Center-Memorial Campus. She is accepting new patients.

3.2 Star Rating
Based on 16 reviews 3.2 Star Rating (16 reviews)

UMass Memorial Medical Center - Hahnemann Campus

281 Lincoln St Worcester, MA 01605

At a Glance

  • Areas of Expertise
    Dr. McLean-Mandell specializes in the areas of Dermatology & Micrographic Dermatologic Surgery. See board certifications
  • Friendly Staff
    Patients said the staff was friendly. See reviews
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Dr. McLean-Mandell's Reviews

Likelihood to recommend Dr. McLean-Mandell

3.2
16 ratings, 11 with a written review
5 star
56%
56%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
44%
44%

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Negligence lead to lifelong scarring
I had an extremely disappointing experience with this doctor. Her technique was aggressive and careless, leaving me with severe scarring and lasting damage that has deeply affected my confidence and well-being. She seemed more focused on proving a point then providing proper care, likely due to the fact that I had seen her colleague earlier that day for a separate appointment that did not go well. It felt like she took that personally and let it influence how she handled my procedure. The whole experience was unprofessional and felt vindictive. I trusted her to provide competent care but instead I am left dealing with the consequences of her actions I would strongly advise anyone considering treatment with her to look elsewhere.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Mar 10, 2025
Thank you for taking the time to share this... Read More
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The worst!
A simple, small mass removal performed by Riley has left me with life changing side effects including pain, tenderness and excessive hair loss due to her barbaric technique. she has caused me extensive emotional pain and anguish. I'm mad at myself for not stopping the procedure when my gut told me what she was doing wasn't right! The pulling, ripping and hacking I can still hear and feel it to this day. She will treat you differently after familiarizing herself with your prescription medication list.
What went well
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 others found this helpful
Helpful
Subox – Oct 09, 2024
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Moh’s face surgery today!
Today I had Moh’s surgery in two spots that was done by Dr. MANDELL. Both spots (nose and chin) were fairly deep but the chin spot was the worst. From the moment I met Dr. MANDELL I felt like the most important person in her professional life! She was kind, witty, attentive and genuinely interested in how I felt and what I was concerned with. I have had approximately 12 surgeries in my life ranging from a simple knee scope to a major back surgery and I can happily tell you that no doctor has ever made me feel so important, confident in her skills and comfortable before, during and after my procedure.. While I don’t wish the need for skin cancer surgery on anyone, I would highly recommend Dr. MANDELL should the need arise. With all the issues and concerns about medical care in the media these days, I was so happy and so lucky to have found such a great doctor who is so skilled yet so down to earth and able to relate to a regular guy like me.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Mike Egan – Apr 04, 2024
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Knowledgeable Surgeon
Explained procedure well. Outcome was excellent.
What went well
  • I felt respected
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Difficult to schedule appointment
Helpful
May 24, 2023
Dr. McLean-Mandell's Reply –
Thank you for sharing this experience with us!
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Best Surgeon and Person
I met with Dr. McLean after visiting two other surgeons. I chose her for her expertise and the fact that she answered my questions without making me feel stupid. I am so glad I did, the result was more than I expected. Although surgery is painful, I am cancer free and the area looks better than it did before the surgery. Thank you Dr McLean
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Happy with Dr. McLean – Aug 15, 2022
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Outstanding Dermatologist
Dr. McLean-Mandell is wonderful. She is highly skilled, as well as personable, kind, and deeply caring. Dr. McLean invested a lot of time and effort to be sure I looked just right for an imminent wedding, taking the time to fit me in the schedule. The office is pleasant, and her staff is attentive, kind and caring. This was an emotional time for me, and Dr. McLean-Mandell came along side, took the time to understand, and cheerfully address the problem. The results are outstanding. I cannot overemphasize her skill and care. I will never go anywhere else
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Carol S – Jun 28, 2022
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I've seen her several times for surgery and she always remembers to ask about my job and family. Chatting with her helps the surgery go by
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
2 others found this helpful
Helpful
Dennis – Jul 13, 2021
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She was delightful- she and her staff made my surgery go by much faster and less Pai ful than I thought it would.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
BT – Apr 13, 2020
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Dr. McLean Mandell is professional, knowledgeable and very personable. I went to see her to assess several moles, and spots that I was afraid were cancerous as I have a strong family history. She treated me with understanding and proficiency . Great bedside manner and followup !! I highly recommend her
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
6 others found this helpful
Helpful
Feb 08, 2020
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Dr Riley performed the halo laser on me and the results were amazing! Even my husband noticed a difference. She also was very calming and took the time to answer all the questions and concerns.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
7 others found this helpful
Helpful
Loretta Cunningham – Jan 24, 2020
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I have seen Dr. McLean-Mandell on a couple of occasions. She is an outstanding physician. Her clinical skills are excellent and her personal manner in interacting with her patients is equally impressive. She listens carefully, assesses the problem you are experiencing, and proposes a treatment plan with an explanation as to why she believes it appropriate. One would be hard pressed to find a physician who better combines professional and personal strengths in caring for her patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
7 others found this helpful
Helpful
john j curran – Nov 30, 2019
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How was your experience with Dr. McLean-Mandell?

About Me

care philosophy

Dr. McLean feels that the words ``skin cancer`` can be quite scary, and tries to minimize the stress to patients when they come to see her.  She thinks it is important to explain the risks of the cancer itself, the benefits of the surgery,...read more

biography

Dr. McLean is a board certified dermatologist and fellow of the Mohs College who performs skin cancer surgery, mole removal and laser and cosmetic dermatology.  She greatly enjoys taking care of her patients at both the Hahnemann Campus in...read more
  • Dermatology

  • Mohs Micrographic Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Massachusetts Medical Center

    Fellowship Hospital, 2018
  • University Of Massachusetts Chan Medical School

    Medical School, 2013
American Board of Medical Specialties®
American Board of Dermatology®
Dermatology
Micrographic Dermatologic Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

UMass Memorial Medical Center - Hahnemann Campus

UMass Memorial Medical Center - Hahnemann Campus281 Lincoln St Worcester, MA 01605
1

HealthAlliance-Clinton Hospital, Leominster Campus

HealthAlliance-Clinton Hospital, Leominster Campus60 Hospital Rd Leominster, MA 01453
2

Affiliated Hospitals

  • UMass Memorial Healthalliance-Clinton Hospital, Leominster Campus

    60 Hospital Rd
    Leominster, MA 01453
    Recipient of 4
    hospital awards

    How patients felt about the care they received at this hospital.

    84%
    Patients said they were given information about recovering at home
    73%
    Patients said that doctors always listened to them and explained things well

    3% lower than the national average

    View all patient feedback
  • UMass Memorial Medical Center-Memorial Campus

    119 Belmont St
    Worcester, MA 01605
    Recipient of 3
    hospital awards
Learn more about how Healthgrades measures Hospital Quality