Dr. Robert Mastroianni, MD
Family Medicine*
45+ years of experience
Dr. Robert Mastroianni, MD is a family medicine physician in Makawao, HI and has over 45 years of experience in the medical field. He graduated from Tufts University in 1977. He is affiliated with Maui Memorial Medical Center. He is accepting new patients and telehealth appointments.
2 Star Rating
Based on 37 reviews 2 Star Rating (37 reviews)
Practice
81 Makawao Ave Ste 25 Makawao, HI 96768Telehealth available
At a Glance
- Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
- Good Patient Care
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Dr. Mastroianni's Reviews
Likelihood to recommend Dr. Mastroianni
2.0
37 ratings, 9 with a written review
| 5 star | 19% | 19% |
| 4 star | 3% | 3% |
| 3 star | 3% | 3% |
| 2 star | 8% | 8% |
| 1 star | 68% | 68% |
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Nurse practitioner Ann Craddock was so unpleasant In my last virtual check up, I am considering changing practices. When told that a number of referral records should already be in their records, she told me to voice my complaints to the office manager. I understand that video bedside manner may be a learned skill but rudeness is unnecessary. What a horrible experience
What went well
- Explained conditions well
What could be improved
- Didn't listen or answer questions
- Staff wasn't friendly
- Appointment was rushed
Helpful
Nov 14, 2020
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This man has completely failed me as a physician. I will also be filing a complaint. No matter what you are seeing a doctor for, see anyone else. I would fly to another country before seeing this physician again. It is so sad that the limited healthcare choices on an island has allowed him to stay in business at all. I wish I could put negative stars. Official complaints will have to suffice.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Maui – Oct 18, 2019
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Worst doctor ever!
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
Sep 17, 2019
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Failed to pick up on the the fact that my SOB was a direct result of Severe coronary disease. Even I knew it was!!! One bypass later (I almost died) I would NEVER recommend this Doctor.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
3 others found this helpful
Helpful
Sep 10, 2019
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Best facility in Maui. I get appointments right away. They book the specialists. I get follow up. They covered everything in my initial physical exam. Get ladies in front. Anna is always helpful they all are. FELL BLESSED I GOT/FOUND THEM
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Myra in Makawao, HI – Feb 19, 2019
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Does not listen to patients. Never told my condition of scolosis after neck pain surgery. Chronic conditions in pain one day next day fine Recommended meds 15 yrs no problem oh I don't believe in that put me on more addictive drug asked if u have something to lower oh no we dont do that here is alright to c another dr.fine.id and was scolded grabbed by arm led out door.wish I would of punched him. now I suffer in pain not able to get another dr.cold turkey..all because I did not know my cond
What went well
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
4 others found this helpful
Helpful
Trex in Maalea , HI – Nov 30, 2018
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Dr. M has several Physician Assistants on staff and that is who I have seen every time I've been to the office. He is not a primary doctor in the office for patients but for those who want Medical Marijuana cards.
Can't get a referral to a specialist unless you have a full physical on file. Getting in to see the PA I prefer is tough. When I have an appt, sometimes the wait is long.
Have been misinformed by a front office staff member more than once. A needed prescription was not sent recently.
What went well
- Wait times
What could be improved
No results
6 others found this helpful
Helpful
makawao, hi – Apr 21, 2017
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He is extremely rude and condescending. Everyone I know who has seen this doctor has their own horror story. If you are reading this because you are looking for a new physician, just ask around. You'll get an earful about this one.
What went well
- Office environment
- Appointment scheduling
- Staff friendliness
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
9 others found this helpful
Helpful
Reeny in Makawao, HI – Dec 20, 2016
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Inability to diagnose major illness, including cancer and lung infection. His inept has cost me thousands of dollars
What went well
- Wait times
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
9 others found this helpful
Helpful
Makawao, HI – Oct 10, 2016
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Leave a review
How was your experience with Dr. Mastroianni?Overall Patient Satisfaction
37responses
Likelihood of recommending Dr. Mastroianni to family and friends is 1.972973 out of 5
About Me
biography
Dr. Robert Mastroianni, MD is a family medicine physician in Makawao, HI and has over 45 years of experience in the medical field. He graduated from Tufts University in 1977. He is affiliated with Maui Memorial Medical Center. He is accepting new patients and telehealth appointments.Family Medicine
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Tufts University
Medical School, 1977
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
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Locations
Practice
Robert Mastroianni MD Inc.81 Makawao Ave Ste 25 Makawao, HI 96768
Affiliated Hospitals
- View all patient feedback
How patients felt about the care they received at this hospital.
82%Patients said they were given information about recovering at home2% lower than the national average
77%Patients said that nurses always listened to them and explained things well2% higher than the national average
Learn more about how Healthgrades measures Hospital Quality
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