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Dr. Roy Saenz, MD

Dr. Roy Saenz, MD

Geriatric Medicine*

Dr. Roy Saenz, MD is a geriatric medicine physician in Duarte, CA. He is affiliated with Pomona Valley Hospital Medical Center. He is accepting new patients and telehealth appointments.

3.4 Star Rating
Based on 13 reviews 3.4 Star Rating (13 reviews)

Practice

931 Buena Vista St Ste 205 Duarte, CA 91010
Telehealth available

Make an Appointment

(888) 522-2677

At a Glance

  • Friendly Staff
    Patients said the staff was friendly. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Patient Safety Excellence Award™ • See hospitals
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Dr. Saenz's Reviews

Likelihood to recommend Dr. Saenz

3.4
13 ratings, 5 with a written review
5 star
54%
54%
4 star
8%
8%
3 star
0%
0%
2 star
0%
0%
1 star
38%
38%

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Terrible service and mistakes
Receptionist is extremely rude and they make billing mistakes causing you to have to spend time to get it corrected. They tried to bill me for a copay after I already paid in the office but when I called to get it corrected they claimed that my insurance was trying to bill an additional $20 which is 100% not true. What's sad is my wife and I both had an 'office visit', we both have the same insurance and they are billing her correctly but cant seem to understand the mistake is theirs leaving me to call our insurance to get it situated.
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Staff wasn't friendly
Helpful
Mar 28, 2025
×Post a ResponseAre you Dr. Saenz?
... This is a guy who really tries hard to hear his patients, he's friendly and precise. I never feel hurried in his office and he's excellent at explaining what's going on and what's need to do (or NOT do). He's a modern doctor with some old-school ways that make him both a friend and a knowledgeable counselor. On occasion he has medical school students shadowing him during some of my visits ... when he leaves the room, I tell them that they have a great role model in this man ... and really I hope that they listen. Thanks!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
DOUG STOKES – Oct 18, 2021
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Outstanding doctor. Very humane. Takes time with all of his patients. Three generations of my family have consulted with him in the past 25 years, and we all think the world of Dr. Saenz. He is also fully bilingual. The front office staff has been friendly and accommodating, and all paperwork has been completed efficiently in our experience. Highly recommended.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Oct 25, 2020
×Post a ResponseAre you Dr. Saenz?
Sometimes you have to wait a few minutes for your appointment but that is ok considering Dr. Saenz is very concerned for his patients and will always see you if it is necessary on short notice. I have been a patient for over 20 years and prefer my Doctor to care about my health, and answer my questions rather than being shuttled in like cattle.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Nov 08, 2019
×Post a ResponseAre you Dr. Saenz?
Often when having an early morning appt. I went in and would have to wait and wait. No explanation whatsoever. Very annoying. You go in and are put in a room with the door closed. Every other patient who comes in after you is seen first. If I made an appt for 910 a.m. I was lucky to get out of that office by 12 noon. E-script system for sending prescription s to phsrmacy is horrible. My pharmacy never got the prescriptions, the office would swear up and down they were sent, etc.
What went well
  • Appointment scheduling
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
  • Long wait times
1 other person found this helpful
Helpful
Former patient in Monrovia, CA – Aug 27, 2018
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Know Before You Go

About Me

care philosophy

I am proud to be part of the Optum family of primary care doctors, specialists, and care teams focused on providing care for people ages 65+. At Optum, my team and I help you reach your personal health goals. We focus on your total well-being while...read more

  • Geriatric Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Glendale Adventist Medical Center

    Residency Hospital
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

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Locations

Practice

Foothill Primary Care Inc.931 Buena Vista St Ste 205 Duarte, CA 91010
1
J. Gaw M. D. A Professional Corp.931 Buena Vista St Ste 106 Duarte, CA 91010
2

Affiliated Hospitals

  • Pomona Valley Hospital Medical Center

    1798 N Garey Ave
    Pomona, CA 91767
    Recipient of 6
    hospital awards

    Patient Safety Excellence Award™ (2025, 2024)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    82%
    Patients said they were given information about recovering at home

    2% lower than the national average

    75%
    Patients said that nurses always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality