Dr. Stephanie Mackey, MD
Dermatology*
30+ years of experience
Dr. Stephanie Mackey, MD is a dermatologist in Lancaster, PA and has over 30 years of experience in the medical field. Dr. Mackey has extensive experience in Skin Cancer & Excision. She graduated from PENNSYLVANIA STATE UNIVERSITY / ABINGTON-OGONTZ CAMPUS in 1992. She is affiliated with medical facilities such as Lancaster General Hospital and UPMC Harrisburg.
3 Star Rating
Based on 33 reviews 3 Star Rating (33 reviews)
Practice
800 New Holland Ave Ste A Lancaster, PA 17602At a Glance
- Area of Expertise
- Practices at Top Hospital
- Hospital Satisfaction
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Dr. Mackey's Reviews
Likelihood to recommend Dr. Mackey
3.0
33 ratings, 17 with a written review
| 5 star | 42% | 42% |
| 4 star | 9% | 9% |
| 3 star | 0% | 0% |
| 2 star | 0% | 0% |
| 1 star | 48% | 48% |
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An expert dermatologist
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Marcia Leahy – Jul 29, 2022
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I liked Dr. Mackey but did not like her office business practice of requiring you to give your social security number. I feel this is a potential security risk. Isn't that why medicare no longer uses it? The relationship feels adversarial. They treat you like a deadbeat even though you are not! This will be my last visit there.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Mar 27, 2019
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I have been going to Dr. Mackey for several years. I didn't think I needed a dermatologist but one time going to her I found that I have Cutaneous T-Cell Lymphoma. Had I not mentioned this to her no telling what would have happened. She is a good listener and gives you time to explain your concerns and does not rush you.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Mar 26, 2019
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We should have read all the reviews about this office before scheduling an appointment. We seem to be one of many who have encountered a lack of professional practices within a health service office that treats their clients so poorly. The office personel were extremely rude and disrespectful to both my wife and I and when we asked to speak to an office manager, they lied about having one, placed us on multiple holds. They threatened us and would not work to resolve our complaint.
What went well
No results
What could be improved
- Didn't listen or answer questions
- Staff wasn't friendly
- Didn't trust the provider's decisions
8 others found this helpful
Helpful
Bruce and Shannon Plourde – Jan 22, 2019
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Dr. Mackey treated my mouth sores effectively, more so than the other dermatologists I have seen. Her manner was pleasant, respectful, thorough, and professional. It was easy to get an appointment.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
May 17, 2018
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Dr. Mackey has been seeing my 12 year old daughter for acne - the appointments were always rushed. Most doctors these days do follow up calls to remind patients of their appointments., but not this place...they make sure you totally understand that if you don't show you must pay.. I get a feeling they make a lot of money this way...won't be going back and won't recommend.
What went well
No results
What could be improved
No results
6 others found this helpful
Helpful
Lancaster – Nov 02, 2017
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My family and I have been seeing Dr. Mackey for years and have always been 100% pleased with Dr. Mackey and her staff. Last year, our 15 year old son was suffering from terrible acne on his face that was affecting his self-esteem on a daily basis. Dr. Mackey got our son started on a medical therapy that cleared his skin completely and now everytime I look at my son's beautiful, smooth skin, it brings grateful tears to my eyes. Our son's 15 year old friends even compliment him on his skin!
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
Cherisse Feddock in Lititz, PA – Sep 01, 2017
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Visited Fr. Mackey for the first time. She is very knowledgeable and has a very caring bedside manner. She is friendly and personable. Her office staff scheduled my husband's and mine appointments back to back. The appointments were completed before my appointment was even scheduled to start.
What went well
- Office environment
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
3 others found this helpful
Helpful
New Holland, PA – Aug 03, 2017
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Wonderful bedside...kind, informative and a good listener. Highly recommend.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
York, PA – Jul 13, 2017
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My husband is seeing Mackey for skin cancer. He went to his appointment yesterday to be told he would not be seen due to not having his copay but they will be billing him for his missed appointment($60). He asked if you are willing to wait for that why not wait til Friday for the $50 and let me be seen? That is not our practice is what he was told. They charged our account yesterday putting us overdrawn- they keep your credit card info on hand. They do not care. Very cold and NO common sense.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
3 others found this helpful
Helpful
Rene in Lancaster, PA – Jun 29, 2017
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I have been seeing Dr. Mackey for over 2 years after a good referral from multiple people . She has always taken the time to listen to my concerns and never been anything but warm/genuine. Sometimes my chronic skin issues aren't always visible when I get to my appnt, but she has never been dismissive BC my skin was having a good day. Ignore the comments below. Derm apts for new pts can have many month wait lists so cancellation policies are imperative so other pts get an opportunity to be seen.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Rachel in Lancaster, PA – Jan 30, 2017
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Called for help with ordering a prescription through Loudan Pharmacy (prescription was not showing up online) and after calling the pharmacy with no response, I called Mackey's office. I was frustrated by this point after trying many attempts to get the medication, and dealt with Kayla in the office. She was the most unpleasant nurse I have ever talked to. She talked over me, and then accused me of "attacking her". She blatantly yelled at me and had ZERO personal skills. WILL NEVER GO BACK!
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
3 others found this helpful
Helpful
Jill B in Lancaster, PA – Dec 13, 2016
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Dr. Mackey's bedside manner is brisk and cold. Her no-show appointment policy matches her bedside manner. In eight years as a patient of Dr. Mackey's I have never missed an appointment until this past month. I called to say that I couldn't make it approximately 3 hours in advance of the appointment. I was told I was being charged $50 and received a notice in the mail confirming that if I did not pay in 2 weeks, it will be turned over to a credit agency.
What went well
- Office environment
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
8 others found this helpful
Helpful
Lancaster, PA – Aug 13, 2016
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Very rude receptionist. Long wait even with appointment.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
5 others found this helpful
Helpful
Elkridge, MD – Jun 07, 2016
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She was rude after I shared my medical experiment with essential oils with her. Her attitude towards me changed drastically; I had to voice my displeasure to her nurse & staff. Not only that, she botched my surgery to remove an area of potential malign cancer skin cell on my leg and severed a vein, which caused her to have to sutured the cut in order to stop the bleeding. The suture was done poorly & I was bleeding profusely while standing in line at the pharmacy picking up my medicine.
What went well
- Office environment
- Appointment scheduling
- Staff friendliness
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
4 others found this helpful
Helpful
A Very Displeased Patient in Lancaster, PA – Jan 15, 2016
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I went in to Dr. Mackey's office for removal of some growths, 1 of which my family doc was unsure of. Dr. Mackey thrilled me when she agreed to do so and at a fair price because I have to pay out of my pocket. I'm ready to go back for the remainder removed, etc! She is a great dr and her staff is great too!
What went well
- Office environment
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Nanamx in Columbia, PA – Dec 31, 2015
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I liked Dr. Mackey but did not like her office business practice of requiring a credit card number be kept on file. I refused to do so and was required to pay the full office visit charge instead of my insurance copay of which they are in-network. I was refunded the balance several weeks later however opening my bank account in case there is a disagreement between her and my insurance company is a show stopper for me. A good doc but I don't plan to return due to the high financial risk.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
6 others found this helpful
Helpful
Lititz, PA – Dec 29, 2015
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Leave a review
How was your experience with Dr. Mackey?Overall Patient Satisfaction
33responses
Likelihood of recommending Dr. Mackey to family and friends is 2.969697 out of 5
About Me
biography
Dr. Stephanie Mackey, MD is a dermatologist in Lancaster, PA and has over 30 years of experience in the medical field. Dr. Mackey has extensive experience in Skin Cancer & Excision. She graduated from PENNSYLVANIA STATE UNIVERSITY / ABINGTON-OGONTZ...read moreDermatology
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Pennsylvania State University / Abington-ogontz Campus
Medical School, 1992
American Board of Medical Specialties®
American Board of Dermatology®
-
Dermatology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
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Locations
Practice
Affiliated Hospitals
- Recipient of 33
hospital awardsAmerica's 100 Best Hospitals Award™ (2025, 2024, 2023)
Top 2% in the nation for consistently delivering clinical quality year over year
View all awardsAmerica's 250 Best Hospitals Award™ (2025, 2024, 2023)
Top 2% in the nation for consistently delivering clinical quality year over year
View all patient feedbackHow patients felt about the care they received at this hospital.
87%Patients said they were given information about recovering at home3% higher than the national average
80%Patients said that nurses always listened to them and explained things well5% higher than the national average
- View all patient feedback
How patients felt about the care they received at this hospital.
88%Patients said they were given information about recovering at home4% higher than the national average
78%Patients said that nurses always listened to them and explained things well3% higher than the national average
- Recipient of 42
hospital awardsAmerica's 100 Best Hospitals Award™ (2025, 2024, 2023)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all awardsAmerica's 250 Best Hospitals Award™ (2025, 2024, 2023)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
View all patient feedbackHow patients felt about the care they received at this hospital.
88%Patients said they were given information about recovering at home4% higher than the national average
82%Patients said that nurses always listened to them and explained things well7% higher than the national average
Learn more about how Healthgrades measures Hospital Quality
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