Dr. Susan Purcell, MD

My mother has been a patient of Dr. Shaw for years. Dr. Shaw retired. Technically mother was still part of the practice. During COVID-19 and after, she was in a deep state of dementia and bedridden at home, being cared for by us and hospice. She died of Covid contracted by a family member. When the death certificate arrived, this was not listed as cause of death although verified by home testing and hospice nurse records. These records were sent to Dr. Purcell's office. We never received a call from Peace Valley. We wanted the last document regarding my mother's life to be correct. Dr. Purcell refused to talk to me when I called to question this. Instead, she had an NP call me and then an office worker claiming, 'It didn't matter, and Dr. Purcell is refusing to change it'. We were told to move on.I called the state, and it is a simple online procedure to change such a document. It was a belittling and non-professional way of handling a sensitive situation.

This is a well-run and efficient office. Dr. Purcell demonstrates how much she cares for her patients and takes the time to listen. She has treated me for 20 years.

After many years of seeing Dr. Diana Shaw, I was scared when she retired. Who else could listen and really hear what I was saying? Who else would give me real time and not rush me? Who else would understand how disheartening it was to gain and lose hundreds of pounds -- repeatedly over the years. Well, I'll tell you: Dr. Susan Purcell. Dr. Purcell is kind but not a pushover. Dr. Purcell is honest without weight-shaming. Dr. Purcell is hardworking and knows her medicine. I never wanted Dr. Shaw to retire, but when she did, I was lucky that there was a doctor in the same practice who had the same sterling qualities one hopes for in a health practitioner. I am very lucky to know Dr. Purcell.

Can not say enough about the quality of professionalism and caring received by Dr Purcell and her staff. Dr Purcell has always been extremely thorough and compassionate in my visits and Telehealth calls! I would definitely recommend this office to anyone seeking a primary care office!