Dr. Toni Richards-Rowley, MD

the worst of the worst. avoid her at all costs.

My children have been seing Dr. Richards for 6+ years. In the last year or so the staff has been on a revolving door. The once pleasant, family like atmosphere is gone. I have made appts and they've gotten lost or deleted in system, prescriptions have gone to the wrong pharmacy, there is no consistency in the billing (sometimes you pay on way out, sometimes they say you're good and you get a bill), and the doctor has become rushed and cold. I loved this practice and always referred them to anyone looking for recommendations. I will now be deferring people that ask from her. Today I was not prepared to pay on my way out due to inconsistent billing practices and was told I was being discharged from the practice for constantly "harassing" her staff about my bills. Also, I don't think I was even out the door before she removed me from her portal so I couldn't print out my children's immunization records. This is very rude and unprofessional.

Dr. Richards-Rowley was my kid's pediatrician for 12 years. My 16 year old son got into a car accident and had to be taken to the hospital for a concussion. The next day, he was sick to his stomach and I called the office to see if Dr. Richard's would evaluate him. The office manager advised me to go to the hospital and I asked to at least speak to the doctor. The doctor was off that day but on call. She would not let me speak to her. She said call was only for emergencies. I pointed out that if she was advising me to go to the emergency room was that not an emergency? I ended up taking him to the hospital and he was only a little dehydrated. The doctor called me the next day and was uncaring and said "I'm sorry I can't be here 24/7" repeatedly. In 12 years I only called her office 1 time prior to this to speak to her. She would not see my son because of the car accident even when I offered to pay out of pocket. The one time I really needed her and she completely let us down

This dr failed to treat my son whose 02 Sats were at 93% declining to prescribe him the necessary preventative inhaler that would prevent these type of episodes. Instead she advised he would need to follow up his specialist who I told her could not see my son for 3 weeks. She provided 1 dose of nebulizer treatment which only raising his 02 sats to 95%. I called the specialIst after my call the dr enters stating she heard my conversation through her paper thin walls (that is what she called them) she stated that she would not see my son as she heard what I said to the specialist office about her. After discussing what should have occurred the dr responds “shoulda coulda woulda but I didn’t” meaning could have fully evaluated and treated my child but she chose not to. Arriving at the specialist 8 minutes later my son’s sats were back at 93%. My child was given the wrong neb treatment per the specialist. I question this drs integrity, competence and the bedside manner is poor.

This doctor has been my children's doctor for the last three years. I am completely dissatisfied not only with the doctor but her staff. My child was having a reaction to medication she prescribed a couple days prior. I was very concerned and on the verge of going to the emergency room. I brought my son into her office and she refused to see him. She could not care less of his condition. I told them I would wait however long to be seen and if she could possibly squeeze me in it would be very much appreciated. I was asked to leave the office. On a separate occasion I wanted normal shot records for school registration and the office insisted I needed a appointment just to get forms. Now my child has up to date shots but I was refused as a request to get the record without a appointment. They just want the copay. When I found out I didn't need the records to register my child for school they charged me a $50 no show fee 9 months later! Yes 9 months later I received a $50 bill. I didn't

We have been going to Dr. Toni for just under 4 years. She as well as her staff, are always so wonderful, patient and kind. They are so helpful and nice. I have yet to have any issues with getting appointments, and bonus, they actually run on time!

Dr.Richards-Rowley and her staff are awesome. She was awesome with my new baby boy. We are first time parents so we had a lot of questions and concerns. They are great at addressing my concerns regarding my newborn son. She and Nurse Tiffany listens and never makes us feel dumb. The nurses take good care of my son. Dr. Richards-Rowley had even stayed late to see my son.

We have been going to Dr Richards-Rowley for almost 11 years. We love her! We have never had an unpleasant experience. She is professional and caring. She has always been spot on with her diagnoses. The staff is great too. It's growing, but Jackie has been there the longest. She is always welcoming. Just this week she went above and beyond for me with paperwork that I needed. In an area with so many people, I love that I can count on Kids First Pediatric to treat us like family.