Dr. William Delapena, MD

On September 29, 2023 I went in and started the process of getting contacts, they informed it would take 2 weeks to get the sample contacts back i paid $200 cash and waited about month i called to see what was going on and they told me my prescription since its a high number was back ordered. Calling them is horrible you wait for so long. I waiting another 2-3 weeks and i went in mid November and asked what’s going on they checked and said there was nothing for me and they were going to call the lab to see what is going on i told the lady her name I believe was Eileen i just want refund she said the manager was not there and she is the only one that can approve it. Andrea the manager was supposed to call me i gave her a few days and i called was not able to get a hold of her everyone i spoke would say shes busy she’ll call me back, got really upset until November 29th she called me back and stated the refund was going to get started. It is now January 4th 2024 and i called yesterday for an update and spoke to vanessa she stated she wasnt available will call me back, i called today again shes not available she will call me back. This is ridiculous having to wait for my refund that i paid in cash up front and after months can not get my own money back. At this point i just feel like they are taking advantage and if i don’t follow they will just sweep under the rug and keep the money , i wonder to how many patients they have done this to, so sad!

The service and my treatment was right on. The doctor treated me like his family. Very understanding. I had glasses made, great selection.