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Dr. William Gusten, MD

Dr. William Gusten, MD

Gastroenterology*
20+ years of experience

Dr. William Gusten, MD is a gastroenterologist in Ballston Lake, NY and has over 20 years of experience in the medical field. Dr. Gusten has extensive experience in Pancreatic Disease and Esophageal Disorders. He graduated from STATE UNIVERSITY OF NEW YORK / HEALTH SCIENCE CENTER AT STONY BROOK in 2000. He is affiliated with medical facilities such as Glens Falls Hospital and Saratoga Hospital. He is accepting new patients and telehealth appointments.

4.2 Star Rating
Based on 20 reviews 4.2 Star Rating (20 reviews)

Practice

848 State Route 50 Ballston Lake, NY 12019
Telehealth available

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Dr. Gusten is a Healthgrades Choice provider in Gastroenterology

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions

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Dr. Gusten's Reviews

Likelihood to recommend Dr. Gusten

4.2
20 ratings, 9 with a written review
5 star
80%
80%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
20%
20%

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My trust goes with Dr. Gusten!
I have been with Dr. Gusten for 5 years now. I trust him to have my back. I trust his decisions made for the best course of actions on my ongoing issues. He always takes time to listen to me. To hear me. He teaches me about my issues, and he does not dictate. Very personable, I feel I could turn to him at any time, and he'd be there for me.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sheila Edgar – Mar 27, 2024
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very nice not in a hurry and listen not his fault but urgent problems such as incontience urine and bowel can't get appt for months
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
kathy flanders – Jan 14, 2024
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Never would recommend
Not thorough enough. Completely missed very important symptoms. If he had done his job, my family would not be going through this nightmare now. Would recommend using the doctors in Albany.
What went well
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • I didn't feel respected
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Nov 20, 2023
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Very kind and personable. Truly cares for you a a person.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Staff wasn't friendly
Helpful
Apr 03, 2021
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OMG, finally a doctor who actually listens and takes time with you and doesn't consider you a difficult patient if you have questions. My visit with him was so refreshing. When I apologized for being difficult because I am used to doctors labelling me such, he said I was in tune with and aware of my body and that I researched and had knowledge about my problems and that was good. He also carefully explained everything to me instead of acting annoyed and impatient. Keeper!
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
12 others found this helpful
Helpful
Apr 27, 2018
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Dr Gusten is extremely cautions and careful. He clearly cares a great deal about his patients and their health outcomes. When asked, he will go in to whatever detail necessary to explain conditions and options.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
9 others found this helpful
Helpful
Mar 05, 2018
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Dr. Gusten is attentive, and provides great insight into problems. He is not insulted when you present him with possibilities, but takes them into consideration. Post care treatment is top notch.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
9 others found this helpful
Helpful
Eric in Schenectady, NY – Jun 20, 2017
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Spends time with you, answers questions, offers his opinion, good listener, trust his expertise. Kind of doctor that should be a role model to other doctors.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Norm S in Moreau – Nov 21, 2016
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This office will treat you like a deadbeat over a $50 billing dispute. Just skip this place and go to Albany GI instead.
What went well
No results
What could be improved
  • Staff wasn't friendly
  • Long wait times
1 other person found this helpful
Helpful
Clifton Park, NY – Aug 27, 2016
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About Me

biography

Dr. William Gusten, MD is a gastroenterologist in Ballston Lake, NY and has over 20 years of experience in the medical field. Dr. Gusten has extensive experience in Pancreatic Disease and Esophageal Disorders. He graduated from STATE UNIVERSITY...read more
  • Gastroenterology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • State University Of New York / Health Science Center At Stony Brook

    Medical School, 2000
American Board of Medical Specialties®
American Board of Internal Medicine®
Gastroenterology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Dr. Gusten is a Healthgrades Choice provider in Gastroenterology

    Read our methodology

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    Locations

    Practice

    Office848 State Route 50 Ballston Lake, NY 12019
    1
    Office848 State Route 50 Burnt Hills, NY 12027
    2
    Saratoga-Schenectady Endoscopy Center1 Wellness Dr Burnt Hills, NY 12027
    3

    Practice

    Office1 West Ave Ste 130 Saratoga Springs, NY 12866
    4

    Affiliated Hospitals

    • Saratoga Hospital

      211 Church St
      Saratoga Springs, NY 12866
      Recipient of 9
      hospital awards

      Gastrointestinal Care Excellence Award™ (2023)

      Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

      Outstanding Patient Experience Award™ (2023, 2022)

      Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

      View all awards

      How patients felt about the care they received at this hospital.

      87%
      Patients said they were given information about recovering at home

      3% higher than the national average

      82%
      Patients said that nurses always listened to them and explained things well

      7% higher than the national average

      View all patient feedback
    • Glens Falls Hospital

      100 Park St
      Glens Falls, NY 12801
      Recipient of 2
      hospital awards

      How patients felt about the care they received at this hospital.

      84%
      Patients said they were given information about recovering at home
      80%
      Patients said that doctors always listened to them and explained things well

      4% higher than the national average

      View all patient feedback
    • Ellis Hospital

      1101 Nott St
      Schenectady, NY 12308

      How patients felt about the care they received at this hospital.

      85%
      Patients said they were given information about recovering at home

      1% higher than the national average

      73%
      Patients said that doctors always listened to them and explained things well

      3% lower than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality