Dr. William Roberts, MD

I was referred to Dr Roberts for an acoustic neuroma in 2014. My first impression of him was much like the majority of the reviewers. He seemed uncaring and sarcastic. But, as the only specialist in Charlotte treating my condition, I had no choice. I am soooo thankful I made this choice. In 2016, Dr Roberts and Dr Adamson (a neurosurgeon) performed successful brain surgery to remove the tumor. Throughout the process, Dr Roberts was always straight with me and, the better I got to know him, the more compassion I observed. Maybe he’s not Mr Personality, but he is an excellent doctor and surgeon!

My mother saw Dr. Roberts for a referred 2nd opinion on a matter that other doctors don't consider life threatening. She saw Dr. Roberts and he all but told her she was going to die. She asked his opinion on the two options of care she's been instructed on & he started by saying he'd DEFINITELY not go route one, only to later say there was NO WAY he'd choose route two, but also by no means should she "leave it untreated." Oh, okay fantastic. This gave her zero information and zero help. He also ordered a number of tests to be run again (that he could have easily requested records for instead of charging my mother thousands of dollars) & was irritated that she refused to have them run again. He essentially told her to prepare for end of life, because what was the point. All this to say, I would never want any of my friends or family to look to Dr. Roberts for advice, medical or not.

I did read the reviews, and wish I would have listened to the "bad" reviews. I went earlier this week and too, found Dr. Roberts to be very uncaring. I think he needs to retire. He clearly is not interested in his patients.

We had a terrible experience with Dr. Roberts. He was aloof and showed no compassion or empathy when my daughter was in pain. His communication skills were lacking and we left his office confused and feeling worse than when we arrived. I would not recommend him to anyone, least of all children.

Very poor communication skills and confusing mannerisms. Dismissive of patient symptomology and defensive when questioned regarding relationships between hearing loss and sinus infections. Rhetorical question I admit as most laypeople acknowledge that connection. I am a healthcare provider and would not recommend him to my clients. He was the only ENT specialist I could get an appointment with quickly. There is a reason. No one returns.

Dr. Roberts is extremely knowledgeable. He was able to adapt my treatment to what fit my lifestyle and needs.

Dr. Roberts listened to my concerns and made me feel at ease with my ear pain. His staff was friendly and knowledgeable. I would recommend him!

Dr. Roberts and his staff were great! He made me feel very comfortable and answered all my questions. I would recommend him to others.

Profoundly condescending, terribly rude, dismissive of my symptoms, and told me if I would lose weight and eat better i would be fine. I certainly know that I need to lose weight, however, it had nothing to do with the pain in my ear.. I would never ever recommend this position to anyone!

Condescending, rude, poor listening skills, total lack of compassion. Will never go back.

Just overall poor experience. He performed surgery on my 2 year old daughter that needed revision. His bed side manner, was very unpleasant. I certainly would not recommend him to anyone I know.

He was courteous, friendly and explained his role in the process that I was going through that day. I found him to be very easy to talk to and his demeanor was very professional. The staff is highly trained in customer service and the relatively new system for guiding patients through the door to registration then onto the proper waiting areas is working smoothly. All of the professionals and staff with whom I came in contact during my visit were friendly and accommodating.