Dr. Alexandra Carmichael, AUD

These folks are amazing! Covid-19 precautions in place! (Wait in your car until your appointment time. Everyone on staff masked. Appointments scheduled to avoid crowding-- I was the only client in the building during my appointment.) So professional starting with my call for an appointment. The receptionist listened to the problems I was having with another provider, she answered my questions, was cautious that I might have out of pocket expenses, and scheduled my appointment less than a week away. I was in a particular hurry because I didn't want to lose my insurance benefit at the end of the year. Upon arrival, I called to let them know I had arrived. I was escorted from my car inside by Makayla. Her tone was supportive, patient, and encouraging. (I was excited to be there!) Dr. Ali Carmichael introduced herself in the lobby and escorted me to an exam room. She also listened to my concerns about my hearing loss, what led me to finally take action, and the problems I had with an