Christina Nguyen, PA-C

Terrible communication. You stay on hold until you are next in the queue then get routed to a voicemail which they don't answer for several days. When I complained about this, they directed me to their online portal; however, they don't respond at all to that. I broke my thumb, had an x-ray at an urgent care and needed to make an appointment to see SOS to get a referral to see an orthopedist (per urgent care's direction). I called SOS about this and didn't hear back for three days. When they finally called me back they said they were all full and they would need to have a nurse call me back to squeeze me in. At this point, I had had enough so I changed my primary provider, got an appointment to see my new PCP, got a referral to an orthopedist, saw the orthopedist, and had my thumb treated all a week before SOS ever called me back to schedule the appointment for the referral.

I didn't find Christina to be very compassionate or kind. She logged inaccurate information in my file & didn't seem to listen to or show much regard for my symptoms.