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Dr. Darlene Jones, OD

Dr. Darlene Jones, OD

Optometry

Dr. Darlene Jones, OD is an optometrist in Frisco, TX.

3.7 Star Rating
Based on 7 reviews 3.7 Star Rating (7 reviews)

Practice

4500 Hillcrest Rd Ste 170 Frisco, TX 75035

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Dr. Jones' Reviews

Likelihood to recommend Dr. Jones

3.7
7 ratings, 5 with a written review
5 star
57%
57%
4 star
14%
14%
3 star
0%
0%
2 star
0%
0%
1 star
29%
29%

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Pushes contacts and doesn’t listen
The entire visit was centered on pushing contacts on me, by the front desk, assistant and Dr Jones. I haven’t worn contacts since my lasik surgery 20 years ago. I said, take a look at my eyes and if you think contacts are the right answer, ok I’ll consider them. I didn’t think this was the solution, but no one there listened to this, they just pushed the contacts. She gave me some trial lenses, and it was like they were clear, no correction. The second pair of trials were hardly better. She said, your eyes will adjust and they will be the right prescription. Uh. No. They did not.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
May 07, 2023
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Excellent patient interaction. Thorough. Makes dire glasses and contacts are correct and you are satisfied. Great new office. Convenient. Office communication is really efficient
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Al henry – Nov 04, 2019
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I have cataracts in both my eyes and I'm only 30. Ive always dreaded going to eye exams since I found out about my cataracts until now. I'm so happy I found this hidden gem. They are professional, kind, patient, and gave me so much information about my cataracts. Thank you to this amazing team. Adam was my optician and made my entire visit soooo amazing. If you are looking for a new office I'd Highly recommend them. Dr. Darlene Jones is so smart and beautiful. I will be a forever patient after m
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Amber Jacks in Dallas, TX – Nov 16, 2018
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She's extremely informative. Breaks every exam and recommendation down. She's super friendly and worked great with my 7 year old daughter.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
What could be improved
  • Staff wasn't friendly
Helpful
Marjo in Frisco, TX – Feb 25, 2017
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I've been going to Dr Jones for years. I ran out of contact lenses a few days before my eye exam. I called to see if they can give or sell me sample pairs or one month supply to help me through the few days. They said they can't because I never purchased contact lenses from them. The gentleman said If you would have purchased a few boxes from us in the past, it would have made a whole lot of difference. Whether they extend you courtesy is based on how much you spent instead of your need.
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Lina W in Allen, TX – Dec 18, 2015
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About Me

biography

Dr. Darlene Jones, OD is an optometrist in Frisco, TX.
  • Optometry

  • Cornea & Contact Management

Focus on Diabetic Macular Edema

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Locations

Practice

Office4500 Hillcrest Rd Ste 170 Frisco, TX 75035
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