Dena Boyd

Had a prescription for an infection and pain management called in at 9am. Went at the end of the pharmacy's business hours for pick up. Was told that it wasn't ready because they were backed up and asked if I could wait until tomorrow. I asked to speak to the pharmacy manager in hopes that she could give me an over-the-counter recommendation to get through the evening. Manager didn't allow me to explain that, but instead berated me saying that she knew I was miserable but I just needed to deal with it because she came in on her day off and I needed to appreciate that. This was after she gave a similar speech to the woman next to me, thinking she was the one who asked to speak with her. Careful with your assumptions - it does not end cute for you. I can certainly sympathize with the labor shortage and the hardships that come with that (my industry isn't immune to it either), but to tell someone that's in pain that it doesn't matter because you're working on your day off? Unprofessional.