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Dr. Giselle Lander, OD

Dr. Giselle Lander, OD

Optometry

Dr. Giselle Lander, OD is an optometrist in Cleveland, OH. She is accepting new patients and telehealth appointments.

3.9 Star Rating
Based on 12 reviews 3.9 Star Rating (12 reviews)

Practice

5035 Mayfield Rd Ste 110 Cleveland, OH 44124
Telehealth available

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Dr. Lander's Reviews

Likelihood to recommend Dr. Lander

3.9
12 ratings, 9 with a written review
5 star
67%
67%
4 star
8%
8%
3 star
0%
0%
2 star
0%
0%
1 star
25%
25%

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Very unprofessional. Appointment was rushed and Giselle interrupted yelled at me mid-sentence, as her patient, after simply asking a question concerning my care over the phone. I was always respectful to her and did not receive respect or proper treatment in return. If you go to her, just be aware of her quick temper when you have a question to ask. My eye condition did get worse after taking the prescription she claimed had zero side effects (when nearly everything has side effects).
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
YN – Apr 05, 2023
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Unprofessional and quick temper
Very unprofessional. Appointment was rushed and Giselle interrupted yelled at me mid-sentence, as her patient, after simply asking a question concerning my care over the phone. I was always respectful to her and did not receive respect or proper treatment in return. If you go to her, just be aware of her quick temper when you have a question to ask. My eye condition did get worse after taking the prescription she claimed had zero side effects (when nearly everything has side effects).
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Apr 05, 2023
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If you're looking for an excellent, caring, vision specialist look no further. Today was my first experience at Hillcrest Family Vision and it was wonderful! Everyone was friendly and very professional. Dr. Giselle Lander is definitely a few cuts above the rest. As busy as she is, she took the time to go over everything with me. She even took time to make sure my prescription was the best for me. I had a bad experience with an optometrist from a well known eye vision establishment earlier this year. But Doctor Lander showed me that there is at least one good, caring, reputable Optometrist still out there. Thank you Dr. Lander!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Oct 25, 2021
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She's been my eye doctor for over 15 years and I just referred someone to her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Jan 12, 2020
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I had been experiencing continual dry eye problems for about three years under the care of another doctor. I went to Dr. Lander, and besides finding out that my prescription was wrong, I was wearing the wrong contacts, and using the wrong r=treatment for my dry-eye. Within a month all of my issues were taken care of. I recently scratched my eye and called the office, and they had me in front of the Dr. within 1/2 an hour. I think that this office is excellent- the staff is friendly and professions. I personally don't care if she wants you to buy your contacts and glasses through her business. I would much rather pay the premium and get excellent service than have to deal with a mail order pharmacy or big box store for problems with my lenses or glasses.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Sep 23, 2019
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Very disappointed. Went for contacts and glasses. I am an adult and they put me in children's frames. Terrible fit; ear pieces not long enough from ears to eyes. Contacts brought me back no less than eight visits and still did not get lenses I could see out of. Took a complete year going in many times and I still can't see.
What went well
  • Office environment
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 others found this helpful
Helpful
Avon Lake, OH – Mar 25, 2017
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Dr. Lander is very intelligent. She altered my script I've been wearing for years, explained why, & I did end up liking it better, however I felt like I was being sold during my visit. She wants you to purchase glasses/contacts from her, so she will tell you that you will save money through her. She said rebates from are only offered through doctors, and her staff told me that online retailers do not accept insurance. Neither is true. I saved $30 (after insurance and rebates) by ordering online.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
  • Staff wasn't friendly
1 other person found this helpful
Helpful
Beachwood, OH – Mar 10, 2017
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Staff is nice and kind. The office is clean and Dr. Lander is always professional and caring. She talks to you and she's always concerned. Awesome wish all Dr. Had her professionalism.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Zelda in Bedford heights – Feb 01, 2016
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Very considerate, friendly and explains things so layman can understand.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
John Weber in Mayfield Heights, OH – Dec 05, 2015
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About Me

biography

Dr. Giselle Lander, OD is an optometrist in Cleveland, OH. She is accepting new patients and telehealth appointments.
  • Optometry

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Locations

Practice

Hillcrest Family Vision5035 Mayfield Rd Ste 110 Cleveland, OH 44124
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