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Dr. Irene Katsaitis, OD
Optometry
Dr. Irene Katsaitis, OD is an optometrist in Franklin, TN. She is accepting new patients.
3.4 Star Rating
Based on 24 reviews 3.4 Star Rating (24 reviews)
Practice
3600 Mallory Ln Franklin, TN 37067Compare Dr. Irene Katsaitis, OD with other Optometrists near you
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Dr. Katsaitis' Reviews
Likelihood to recommend Dr. Katsaitis
3.4
24 ratings, 11 with a written review
5 star | 54% | 54% |
4 star | 4% | 4% |
3 star | 0% | 0% |
2 star | 8% | 8% |
1 star | 33% | 33% |
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Always thorough and professional
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Dave – Apr 13, 2024
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Better be careful
What went well
- Appointment scheduling
- Appointment wasn't rushed
- Wait times
What could be improved
- I didn't feel respected
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Didn't trust the provider's decisions
Helpful
Mar 06, 2024
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Highly Recommended
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Jul 29, 2023
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Rude and condescending
What went well
No results
What could be improved
No results
Helpful
Angie – Aug 31, 2022
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Easy appts and great Dr
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Andrea Arkava – Jul 02, 2022
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She did have an attitude and was not very helpful. She rushed through the lens choices like it was an inconvenience for her to have to be there.
What went well
- Appointment scheduling
- Wait times
What could be improved
- Didn't listen or answer questions
- Staff wasn't friendly
- Appointment was rushed
1 other person found this helpful
Helpful
Jul 26, 2021
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Dr. Katsaitis is awesome. All of these comments about her being rude are off: she isn’t rude, she’s a smartbutt and it’s amazing. She has a sense of humor and will sass her you if you waste her time. I actually look forward to yearly appointments because she’s funny and gets it right.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
6 others found this helpful
Helpful
franklin, TN – Dec 30, 2018
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Dr. Katsitis asked about my preferred name several times. After explaining my preferred name, Dr. Katsaitis continued to call me by my dead name. I just find it odd that she spent several minutes asking about my preferred name. When I asked Dr. Katsaitis about it, I was met with a rude and huffy demeanor.
What went well
- Office environment
- Appointment scheduling
- Wait times
What could be improved
- Didn't listen or answer questions
- Staff wasn't friendly
- Didn't trust the provider's decisions
2 others found this helpful
Helpful
Winter Pehme in Franklin, TN – Jul 07, 2017
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Dr. K has seen every member of my family. She is caring and considerate of our health and our budget. I love that she tells it like it is. She was very up front with my teenager about how important it was for her to have clean hands and protect her contacts from bacteria. She also spotted some retinopathy that my Type 1 diabetic husband had developed. The early intervention resulted in a complete turn around of the retinopathy. Highly recommend
What went well
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
2 others found this helpful
Helpful
Katherine Faulman in Franklin, TN – Jun 05, 2017
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She gives very less time reading alphabets and really go fast through lenses.
She is rude if too I experienced she does not help if any correction required.
I do not recommend.
What went well
No results
What could be improved
No results
3 others found this helpful
Helpful
Patient in Franklin, TN – Sep 24, 2016
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Dr. Katsaitis was rude and did not help me at all. I went in to get contacts and the prescription didn't seem right. I went back to get it re checked. She was rude and claimed that the prescription was correct even though I couldn't see. By far the worst eye doctor I have ever seen in the 20 years I have been forced to wear glasses. DO NOT WASTE YOUR TIME OR MONEY HERE!
What went well
- Office environment
- Appointment scheduling
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
4 others found this helpful
Helpful
Alex in Franklin, TN – Jun 30, 2016
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How was your experience with Dr. Katsaitis?Overall Patient Satisfaction
24responses
Likelihood of recommending Dr. Katsaitis to family and friends is 3.375 out of 5
About Me
biography
Dr. Irene Katsaitis, OD is an optometrist in Franklin, TN. She is accepting new patients.Optometry
Focus on Graves' Disease
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Locations
Practice
Walmart Stores East LP3600 Mallory Ln Franklin, TN 37067
Compare Dr. Irene Katsaitis, OD with other Optometrists near you
Filter by:
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