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Jinnie Cristerna, LCSW

Jinnie Cristerna, LCSW

Clinical Social Work

Jinnie Cristerna, LCSW is a clinical social worker in Schaumburg, IL. She is accepting new patients and telehealth appointments.

4.8 Star Rating
Based on 58 reviews 4.8 Star Rating (58 reviews)

Practice

1750 E Golf Rd Ste 395D Schaumburg, IL 60173
Telehealth available

Make an Appointment

Care Philosophy

"Each patient receives customized treatment that can include clinical, psycho-spiritual or an integrated approach. Dr. Cristerna encourages the patient to be active in creating their treatment plan and treats th..."

- Jinnie Cristerna, LCSW

At a Glance

  • Explains Conditions Well
    Patients said this provider explains conditions well. See reviews
  • Offers Telehealth
    This provider offers telehealth appointments. Call the office to schedule an appointment.
  • Trustworthy
    Patients said this provider is trustworthy. See reviews
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Jinnie Cristerna's Reviews

Likelihood to recommend Jinnie Cristerna

4.8
58 ratings, 53 with a written review
5 star
93%
93%
4 star
0%
0%
3 star
3%
3%
2 star
0%
0%
1 star
3%
3%

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A caring and unsparing spirit guide
It would be difficult to describe Jinnie's sessions without having experienced them. But I know I speak for many when I say I don't know how I got this far in life without her guidance, and don't intend to go a step further without it.Dr. Cristerna is patient, incisive, thoughtful, and flexible in her approach. She holds up the mirror to you in a way that allows you to see yourself clearly - no matter how difficult it is to look - but always has a hand on your shoulder so you never feel alone. There's no one better.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Nov 02, 2024
×Post a ResponseAre you Jinnie Cristerna?
Lifechanging Therapy
Telehealth
After spending years of trying different therapists, anti-depressants, and other means of getting over a previous relationship, I am so grateful I found Jinnie. Our therapy over the course of a year was transformational and helped me find healing from my breakup while addressing the depression and anxiety stemming from it. This was the most challenging therapy I've done. Jinnie really pushes you to do the hard stuff that forces you to dig deep and face issues head on. But she is incredibly insightful and is a great guide through the hard stuff. In addition to regular talk therapy, I did hypnotherapy several times with her and had profound self realizations that empowered me to address deep rooted trauma going back to my childhood. If you're serious about doing the work to overcome your source of anxiety and depression, Jinnie is an incredible partner in doing so. Beyond thankful for Jinnie and the therapeutic journey we went through!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Aug 25, 2024
Thank you so much for sharing your experience. It... Read More
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Heaven sent
We appreciate Jinnie’s approach, humor, honesty in our marriage counseling sessions. We definitely had a breakthrough and are convinced that we are going to make our marriage work with the tools Jinnie was able to provide for us. She is certainly worth your time and making the effort to assisting on making your relationship(s) succeed. Definitely recommend!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Sep 21, 2023
Thank you so much for your wonderful review! You... Read More
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Cracked the Vault
Telehealth
I laughed after I wrote the review title, but literally it’s what Jinnie has done. I am a tough one to penetrate. I have suppressed and repressed feelings, thoughts and desire for action for most of my life. Outwardly I did well, but like everyone I had “stuff”. Stuff I was fearful of facing and addressing. But Jinnie has gotten me to a good place. The tools, the sessions the intensive program. All things that I am in awe of how they have changed my life. She doesn’t do it for you, you certainly have to roll up your sleeves. But she’ll go with you. I needed accountability and the right questions. I have more work to do, but have had a significant breakthrough and I am looking forward to what is to come. Very grateful.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Dana – Sep 08, 2023
LOL - you were a pleasure to work with, and I... Read More
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The Lighthouse in the Sea of my Overwhelm
I'm convinced Jinnie came into my life as a sign of divine intervention. I really do not know how I'd have gotten through the first half of 2023 without her compassionate, insightful, and raw guidance. I believed I had gained monumental self-awareness on my own through my spiritual journey, but then I started seeing Dr. Cristerna and was introduced to perspectives, truths, and parts of me that completely transformed the way I perceived myself, my growth, and the world around me. I cannot do her justice in the 300 characters I have left, but Jinnie has been a lighthouse in the sea of my overwhelm, someone who has kept me accountable to stand in my truth, taught me to slow down, and challenged me to not run away from things. I have done psychotherapy with her, hypnotherapy (life-changing), and even attended one of her workshops, and I'd proudly recommend them ALL to everyone! As someone who felt crazy talking to traditional therapists, her psycho-spiritual approach changed my life.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Danna G – Jul 19, 2023
Thank you so much for your feedback, sweet soul!... Read More
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Made a huge advocate of me for therapy
I was not a fan of therapy until I met Jinnie. Most therapists I had worked with were not as intuitive as Jinnie, nor direct. She is also incredibly caring and thoughtful. She assists you in discovering the root causes of issues, and then masterfully guides you on a path towards healing yourself and finding happiness. She empowers you to better understand yourself and establish appropriate boundaries in all areas of your life. I am finding this approach revolutionary in practice. I could not dream of a person who is so tough and simultaneously so kind. I do not feel dependent on her but I feel like she will be a lifelong confidant that I can depend not just with struggles or tough times, but to continue advancing my already successful career and home life.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
5 others found this helpful
Helpful
Jul 14, 2023
Thank you so much for this wonderful review! Yes,... Read More
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Direct, Warm, and Hilarious.
Dr. Cristerna is who you go to when all else has failed. When you look in the mirror and realize that maybe you are the common denominator for the pain, you are experiencing each day. She provides facts and tough love, but at the end of the day, she will send you off with a warm goodbye. Sometimes I laugh in my sessions; other times, I cry due to sharing life-changing potent truths. I am like an onion; it takes a lot for me to peel back the layers and become vulnerable. However, the more therapy I do with Dr. Cristerna, the more vulnerable I become. Vulnunarbily isn't a weakness; it is genuine, which is the person I strive to be. I won't trade my therapist for anyone! I love that I can come to therapy and talk about racial justice issues and sexism and not have to explain my stance. It takes a huge burden off of me so that I can focus on unpacking the impacts of my unique experience, knowing that the person on the other end gets it. I highly recommend Dr. Cristerna!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Lil Girl – Apr 07, 2023
LOL! "Dr. Cristerna is who you go to when all... Read More
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Assertive and compassionate
After not having a lot of luck in finding a compatible therapist for several years, I was blessed to find Dr. Jinnie. My personality requires a therapist who practices straightforwardness, but at the same time compassionate with her approach. As a person of color, I am so grateful to find a therapist with cultural competency, a wealth of knowledge in so many areas that I love to learn from. Gratefully, I’ve experienced moments of gratitude after our sessions and in between the days of reflection. This is the first time I’ve felt that! That was my indicator that I’ve found the ideal guide to manage my life’s journey. If you are looking for someone that is not going to sugarcoat things and is full of knowledge in so many areas, as well as down to earth, then Dr. Jinnie could be a great fit for you.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Anonymous client – Feb 27, 2023
Thank you for sharing your experience. You have... Read More
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Presumptuous and Critical
I saw Jinnie for a few years and it was alright at first, I definitely grew some. However, as sessions went on, self-accountability lessons eventually became victim-blamey and unnecessary nitpicking. She could also be really, really judgemental as well as dismissive and that made me constantly hesitate in sharing anything. There wasn't a great effort at understanding me either, as she felt she knew me well enough. I did respectfully communicate this and was met with anger which was surprising because I thought that someone who could dish out all that criticism could take it. Overall though, I think her way of conducting therapy just wasn't working with me anymore, and with her reaction to my concerns, leaving was beneficial. I think if you like a very critical tough love 'get a grip, get over it, grow up' kind of therapy, as well as effective treatment for heavy trauma, then she would be good for you. If that's not the kind of treatment you're looking for, I'd look elsewhere.
What went well
  • Office environment
  • Appointment scheduling
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • Didn't listen or answer questions
13 others found this helpful
Helpful
Feb 11, 2023
It is wonderful that you did what you thought was... Read More
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An Incredibly Insightful Therapist and More
I can explain enough how grateful my spouse and I are to experience couples therapy in the way we do. We were looking for the right therapist to help us simply communicate and understand each other better. What we have gotten is so much beyond. I can say Dr. Cristerna had truly helped us understand individual/couple accountability, Trauma triggers, and how to love each other in new ways. We even argue better , meaning we actually talk through what the issues really are rather "talking at each other ". I honestly believe we are at a more evolved place with relationship tools/perspective that she has given us. I highly reccomend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Tommie P. – Oct 31, 2022
Oh ... thank you so much, Tommie! I truly wish... Read More
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Very caring
Dr. Cristerna is a very caring person she made me feel at ease. I have anxiety and when I was with her it subsided. Dr. Cristerna made me feel very comfortable I would definitely recommend her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sheri Corley Baker – Sep 10, 2022
Oh, Sheri! Thank you for such a lovely referral.... Read More
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A Powerful, Intentional, and Enjoyable Journey
Dr. Jinnie Cristerna creates an experience that requires you to be honest, reflective, vulnerable, but also hopeful. Both in-person and virtual sessions allow for deep, meaningful conversations. I felt challenged and supported throughout the process and found myself thinking and talking about things that I hadn't confronted for years. Deeply grateful to have her as a part of my approach to strengthening my mental health and spiritual well being.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
shayne evans – Aug 17, 2022
Thank you so much for your wonderful review! You... Read More
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Great therapist overall
Dr. Cristerna is the second therapist I've worked with, and I can confidently say that she is very helpful and a great therapist overall. Dr. Cristerna is knowledgeable, patient, and honest. She is insightful and provides useful feedback but also provides the freedom and space for me to come to important conclusions on my own. It seems like she tailors each session to what I need or want to discuss each time. I definitely recommend Dr. Cristerna if you want a therapist to help you grow and evolve to emotional and mental levels that you never imagined you could reach in a short amount of time.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Jul 21, 2022
I am happy that you are getting the results you... Read More
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Let this be your sign. (:
I been going to therapy for almost a year now in August & honestly I don’t know where I would be without Dr.Jinnie. It was long over due but this was my first time ever getting therapy. I’ve heard that finding the right therapists is difficult but my experience was the complete opposite. It was welcoming & it felt so natural to be open and transparent with my feelings. I actually look forward to our weekly sessions. She’s very direct, helpful, knowledgeable, caring, and knows exactly what to ask and say to get those feelings flowing. She’s funny as well but that’s a plus. Lol More importantly she never makes me feel like I’m just one more patient. I’m beyond thankful for her and her services!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Flor – Jul 14, 2022
Hi Flor! This is such a wonderful review - thank... Read More
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I am so grateful for Jinnie! When I began this whole process, I never had a therapist, and kind of expected that we would cue up my problems like a "to-do" list and knock them all out in the span of a couple months. I was wrong of course, and soon found out. Since our first session, she's done a wonderful job understanding me and the challenges I have from surface level to deeply rooted trauma. Our sessions close like chapters. Whatever discussed has space without judgement to be expressed and finished by resolutions that meet me where I am at. Jinnie is also flexible and knowledgeable in a variety of therapeutic practices. We've done a few hypno-therapy sessions, and recently my first Rohun Cleanse session. I would have never expected these elements to be a part of my care, but I honestly feel different...better...I feel in harmony with myself. Being where I am now, I am so proud of all the hard work and the growth. And I am so happy to have had a guide, like Jinnie, that I can trust.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
6 others found this helpful
Helpful
Jeneca Onikoyi – Sep 16, 2021
Oh Jeneca! Thank you so much for such a wonderful... Read More
×Post a ResponseAre you Jinnie Cristerna?
I started seeing Dr Cristerna about 8 months ago and at the first visit I learned more about myself in the hour than I had learned in 38 years of life. It was such a powerful but scary first session and I pushed myself to continue and I am so happy I did. I feel a happiness I don't think I have ever felt in my life from working with Dr. Cristerna. She is a true healer and I am so thankful for her as my therapist. I have been trying to get pregnant for over 4 years after multiples losses and finally 1 month after my womb cleanse with her...guess what? I'm pregnant and so happy and grateful. I will continue my work with her to have a healthy pregnancy and be the best person I can be to myself so I can be happy.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
No results
3 others found this helpful
Helpful
Truly Grateful – Aug 11, 2021
I am overjoyed and thrilled for you!!! An... Read More
×Post a ResponseAre you Jinnie Cristerna?
Jinnie is courteous, enduring, professional and will instantly become your #1 fan!:) From my first contact with her via email, she responded in minutes, and offered to hop on a phone call to check in with me in that exact moment. That level of advocacy she already had for me, set the tone for our coming months of work. I already felt like the problems I had been dealing with for 10 years were being heard for the first time in my life. From that moment on, every session became a spiritual encounter. I found myself accessing emotions I didn't even know I was capable of having! Jinnie was able to help me excavate deeper issues I've had in my past and present, by showing me how to appropriately take care of myself if and or when they resurface in the future. Jinnie guided me in how to communicate in my life, helping me break bad habits and build new patterns of honesty with myself and others. With these tools, I feel confident in the person I am today in a way I never thought was possible!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Brian B – Aug 06, 2021
It's always easy to cheer for a patient like you!... Read More
×Post a ResponseAre you Jinnie Cristerna?
Dr. Cristerna is exceptional! I’ve enjoyed each session and have grown so much from my work with her. I highly recommend her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Jun 22, 2021
Thank you so much for your feedback and sharing... Read More
×Post a ResponseAre you Jinnie Cristerna?
Jinnie has been with me throughout early parts of my life and during my Taekwondo journey, now she’s helped me during this transition into adulthood and I couldn’t think of anyone else better to help guide me than her. She’s helped me shine light on emotional traumas I’ve been unconscious from for a long time and I’m seeing openings for opportunities thanks to her assistance, gratitude!
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Jun 08, 2021
I am honored to travel with you on this next leg... Read More
×Post a ResponseAre you Jinnie Cristerna?
I needed a little help during these unprecedented times. I was skeptical, this being my first time using a therapist. From the first online visit, Dr. Cristerna was able to listen, bypass the intellect and quickly get to the heart of matters with great care and precision and direct me to appropriate strategies resulting in effective solutions. She was so amazing, it felt like simply sharing with a BF! If you need clarity, encouragement, a deeper understanding of self and how you show up in the world, and effective strategies for life, you need her on your team, I promise! Don’t hesitate! ??
What went well
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
SP – Apr 23, 2021
Oh, thank you so much for such a wonderful review... Read More
×Post a ResponseAre you Jinnie Cristerna?

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About Me

care philosophy

Each patient receives customized treatment that can include clinical, psycho-spiritual or an integrated approach. Dr. Cristerna encourages the patient to be active in creating their treatment plan and treats them as an active leader in...read more

biography

Dr. Jinnie Cristerna has been practicing integrated mental health, evidence-based, and spiritual psychotherapy for over 30 years. She is an ordained minister, clinical social worker, clinical hypnotherapist, and the only practicing RoHun Doctor...read more
  • Clinical Social Work

  • Counseling

  • Psychology

  • Delphi University Of Spiritual Studies

    2016
  • Wellness Institute

    2012
  • University Of Chicago

    1999
  • University Of Chicago Il

    1999
  • Franklin And Marshall College

    Undergraduate School, 1994
  • Franklin And Marshall College, Lancaster, Pa

    Undergraduate School, 1994

Locations

Practice

Intl. High Achievers1750 E Golf Rd Ste 395D Schaumburg, IL 60173
1
  • Call
  • Fax
  • Hours
    • Mon: 9:00am - 7:00pm
    • Tue: 9:00am - 1:00pm
    • Wed: 12:00pm - 6:00pm
    • Thu: closed
    • Fri: 9:00am - 3:00pm
    • Sat: closed
    • Sun: closed
  • Directions