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Price of service and contacts were much higher than stated by staff. Paid it rather than going through another exam and waiting for another order of contacts, but need to warn that they're a bit sketchy.

What went well

No results

What could be improved

Office environment
Difficult to schedule appointment
Didn't listen or answer questions
Didn't explain conditions well
Staff wasn't friendly
Appointment was rushed
Didn't trust the provider's decisions
Long wait times

Helpful

Disappointed in Palm Harbor, FL – Nov 04, 2018

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Excellent doctor takes time to explain

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

Helpful

Dunedin, FL – Jul 04, 2017

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I have been going to Dr. Joseph J. Hatala for years. He is very nice and is genuinely determined to make sure you get the right prescription for your glasses and contacts. During my most recent visit, he actually reconfigured my contact prescription to better adapt them to the activities when I actually wear them which saved me hundreds of dollars. So that was cool. Also, there is never any pressure to shop at the adjacent Lens Crafters.

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Wait times

What could be improved

No results

1 other person found this helpful

Helpful

Matt M. in Clearwater, FL – Jun 21, 2017

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Dr. Hatala was wonderful. He's so friendly and patient. I highly recommend him. I'll definitely be returning to see him when I'm due for my next exam.

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

Helpful

Mar 18, 2017

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Our family has been under the care of Dr Hatala since 1989 and have always been pleased. We continue to refer patients. His staff has been with him for years. It's pleasing to see such friendly faces.

What went well