Dr. Kevin Coolbaugh, OD

I have used Dr. Coolbaugh for years. He neither encouraged nor discouraged a prescription change when my vision change was minimal during my last exam. He did suggest an annual exam rather than the biennial exams I have had in the past, after he determined beginning cataracts. I feel he has my best interests in mind whenever I see him.

I spent nearly three hours for an exam and then was scheduled to come back for more testing. Very disorganized. It charges $100 for refraction, which no insurance covers. Most similar optometrists charge $30-45. Refraction takes but a few minutes to perform. This place seems to play a patient based upon the insurance type. I'm not confident at all with this provider.

I went to see Dr. Coolbaugh for an acute eye issue I was experiencing. He spent most of the entire visit looking at himself in the mirror while speaking with me. I felt as though my concerns were dismissed and ignored. I was specifically told that I did not have any abnormality in my eyes whatsoever. Needless to say my symptoms persisted over the next couple of weeks and even got worse. I went to see another Opthalmologist in the area for a second opinion. I was given a thorough exam and was definitively diagnosed with the exact condition Dr. Coolbaugh had assured me I did not have. There are other options in Roanoke for retinal specialists that can be found with a simple Google search. I would look elsewhere for competent care.