background
background
Michelle Phillips, APRN

Michelle Phillips, APRN

Family Medicine

Michelle Phillips, APRN is a family medicine specialist in Lubbock, TX. She is accepting new patients.

3.5 Star Rating
Based on 16 reviews 3.5 Star Rating (16 reviews)

UMC Family Medicine at Southwest Medical

4004 82nd St Ste G Lubbock, TX 79423

At a Glance

  • Friendly Staff
    Patients said the staff was friendly. See reviews
  • Easy Scheduling
    Patients said scheduling was easy. See reviews
ADVERTISEMENT
healthgrades-rx

Save money with free prescription discounts

Optum Perks and Healthgrades are subsidiaries of RVO Health.

Experience Check

Search for experience in a specific area

Insurance Check

Search for your insurance carrier and choose your plan type

Michelle Phillips' Reviews

Likelihood to recommend Michelle Phillips

3.5
16 ratings, 10 with a written review
5 star
63%
63%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
38%
38%

Your trust is our top concern.

We strive to keep reviews honest, trustworthy, and fair.

Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.

We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.

Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.

Is is excellent . Always listens and explains everything
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Hadra Wicks – Apr 15, 2024
Thank you for the positive feedback, Hadra. We... Read More
×Post a ResponseAre you Michelle Phillips?
Drop patient after putting on medication
'ABSOLUTELY PATHETIC! Started me on medication and after couple of days I had some side effects which said to call your physician. I did and left message to only have nurse call me back and inform me Michelle said I needed to come back in. This after just seeing her few days ago for blood work etc.... At which time she called after my blood work THAT DAY and told me I needed to start medication immideatly. I was hesitant but not sure so I did. Got light headed and dizzy feeling which said 'notify your doctor' which I did. Nurse said Michelle said I needed to make appointment and come in. ALL ABOUT MONEY! A CARING doctor I feel would have got on phone or had nurse ask few questions and see if something else may been going on. Which MY WIFE diagnosed me. Needed to eat little more cause blood sugar low. Felt great ever since. Michelle is NOT a good physician to start people on medication and then DROPPED ME as a patient. Recieved a letter from her few days after I called on side effects s
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Jan 29, 2024
UMC Health System appreciates your comments and... Read More
×Post a ResponseAre you Michelle Phillips?
Knowledgeable and Caring Provider
Michelle provided excellent care when I was in a great deal of pain. She listened to me and what I had been experiencing. I never felt as though she was rushing or in a hurry to leave. She then provided great details about my illness and answered all of my questions during my visit. When I called back the next day with more questions, Michelle quickly took my call and answered my questions. To me, that showed her genuine care for patients and their well-being.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jan 20, 2023
Thank you for the positive feedback. We strive to... Read More
×Post a ResponseAre you Michelle Phillips?
horrible bedside manner
Horrible doctor. Horrible bedside manner. No sympathy for what you are going through. I felt like just a number to her not a patient. Never returned to this office because of her.
What went well
No results
What could be improved
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Nov 03, 2022
×Post a ResponseAre you Michelle Phillips?
AMAZING!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Dec 17, 2021
Thank you for the positive feedback. We strive to... Read More
×Post a ResponseAre you Michelle Phillips?
Very knowledgeable, caring & thorough. Our go-to practitioner. Highly Recommend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
14 others found this helpful
Helpful
Oct 29, 2018
×Post a ResponseAre you Michelle Phillips?
Michelle is an amazing practitioner who truly cares for her patients. She will run all tests necessary to uncover the real issue. If positive for bacterial infection, she will prescribe the appropriate antibiotic to kill the bacteria. If negative & symptoms are viral in nature, she will not prescribe an antibiotic - which will not kill a virus, but cause further bacterial resistance. She will guide you on how to treat viral symptoms, lessen “pain” & support the body’s immune system. Truly Cares!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
14 others found this helpful
Helpful
Oct 29, 2018
×Post a ResponseAre you Michelle Phillips?
Michelle is the best provider I have ever come in contact with. She will not only answer any questions or concerns you may have but try her best to think of them before you do. She is quick to answer any questions you have after the visit and follows up with any lab work done in a timely manner. The staff at the clinic is also super friendly and helpful!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
16 others found this helpful
Helpful
Lubbock, TX – Oct 26, 2018
×Post a ResponseAre you Michelle Phillips?
She wasn’t the best. I had to go to another doctor to get a second opinion. So don’t go here
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
4 others found this helpful
Helpful
Listen in Lubbock, TX – Sep 21, 2018
×Post a ResponseAre you Michelle Phillips?
I would not recommend this doctor. Not sure if she knows what she is doing and comes with an attitude as well. Did multiple tests, all of which came back negative. Ignored my reason for visit and decided it was her way or the high way. Also prescribed a weak medication and didn't allow me to pick it up until one day after my visit. I will not be returning, 0/10.
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
5 others found this helpful
Helpful
stillinpain in lubbock, TX – Sep 20, 2018
×Post a ResponseAre you Michelle Phillips?

Leave a review

How was your experience with Michelle Phillips?

About Me

biography

Michelle Phillips, APRN is a family medicine specialist in Lubbock, TX. She is accepting new patients.
  • Family Medicine

Online Care for Prescription Refills (Sponsored)

Locations

UMC Family Medicine at Southwest Medical

UMC Family Medicine at Southwest Medical4004 82nd St Ste G Lubbock, TX 79423
1