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Shannon Hepler

Shannon Hepler

Nursing (Nurse Practitioner)

Shannon Hepler is a nurse practitioner in Kalamazoo, MI.

4.8 Star Rating
Based on 19 reviews 4.8 Star Rating (19 reviews)

Borgess Critical Care Services

1521 Gull Rd Kalamazoo, MI 49048
(269) 226-7000
Patient Favorite Award

Shannon Hepler is a patient favorite Nurse Practitioner

The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology

  • Explains Conditions Well
    Patients said this provider explains conditions well. • See reviews
  • Recent Reviews
    Reviews made in the last 30 days. • See reviews
  • Low Wait Times
    Patients are usually seen in 10 minutes or less.
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Shannon Hepler's Reviews

Likelihood to recommend Shannon Hepler

4.8
19 ratings, 13 with a written review
5 star
95%
95%
4 star
0%
0%
3 star
0%
0%
2 star
0%
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1 star
5%
5%

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Kind and caring person!
Been having horrible headaches.Spoke to Shanon and she checked for Nero problems and said it would be a good idea to have thyroid checked.Unfortunately ,she offered a shot for the headache but they only last around 8hrs,Soo.No waiting and she came right in.This has been an ongoing problem for months with no relief.But she tried.Very nice PA.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Lynn – Mar 31, 2025
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Very Kind
Very kind and friendly! Super helpful with all my questions!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Betsy – Mar 19, 2025
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Excellent health care provider.
She was well-prepared to talk about my recent heart surgery. Shannon was personable and knowledgeable as she was covering for my regular PCP, who is on sabbatical.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Linda Kolmodin – Feb 28, 2025
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She was thorough and explained her reasoning very clearly
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 17, 2025
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Great experience
Called for an appointment at 8 am on January 2nd 2025 and was seen by Shanon by 1.30 pm minutes after I got in the room. Shanon was professional and knowledgeable and answered all my questions and concerns. I was recovering from a bronchitis and no medications was needed. Visit was short and efficient. I recommend her.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Andrei Radulescu – Jan 03, 2025
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First time seeing anyone else. She was very nice.
All good. No issues. Very nice and explained things well and gave recommendations….
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Gary H. – Dec 23, 2024
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She listened to my concerns, checked me over, and then prescribed medication and instructions on how to make sure the infection did not return.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Oct 27, 2024
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Great job
Shannon did an excellent job based upon her examination she made a prescription recommendation and it worked out perfectly I highly recommend her thank you so much Evangeline
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Evangeline – Jun 22, 2024
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Express care
Explained everything I needed to know about the meds that were prescribed to me for my issue. Answered all my questions. It was a very short wait time. Thanks to all staff
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
LB – Jun 21, 2024
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Polite and to the point
I liked that she was able to quickly diagnose my baby, and asked multiple times if I had any questions, as a first time mom, I appreciate the double and triple checking. We were in and out and on our way!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Angela H – Jun 20, 2024
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Great service!
From the time you walk in, until you leave, ALL involved were kind, courteous, and helpful.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
May 04, 2024
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Amazing
She is super kind and understanding and quick working ! love her
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
abigail byrd – Mar 20, 2024
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Great Experience
I came in with so many questions and I threw everything I was thinking out there. She listened to every concern and addressed all my fears and worries. Thank you Shannon
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mar 20, 2024
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Know Before You Go

About Me

biography

Shannon Hepler is a nurse practitioner in Kalamazoo, MI.

  • Nursing (Nurse Practitioner)

Patient Favorite Award

Shannon Hepler is a patient favorite Nurse Practitioner

    Read our methodology

    Focus on Diabetes

    Locations

    Borgess Critical Care Services

    Borgess Critical Care Services1521 Gull Rd Kalamazoo, MI 49048
    1