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Doctors were always great, but staff was not friendly and not helpful, especially when it came to insurance. They would not call the insurance company to verify benefits, even after we obtained the information they requested from the insurance company.

What went well

Explained conditions well
Trusted the provider's decisions

What could be improved

Office environment
Didn't listen or answer questions
Staff wasn't friendly

Helpful

Jul 09, 2021

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Love this eye doctor. The staff is friendly and accommodating.

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

1 other person found this helpful

Helpful

Sandy in Poteet, TX – Sep 27, 2018

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I found my visit to be affordable, quick, and enjoyable. Dr. Planchet makes your eye exam fun and easy. I will be back soon to pick up my new glasses!

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

Helpful

Jourdanton, TX – Aug 04, 2017

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Doctor Planchet is a great doctor and even better person. He cared for myself as well as my family. I had minimal wait time and his staff took care of all my concerns and needs. I recommend him to my friends and family as I know I will keep coming back to him.

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

Helpful

Daniel Hernandez in Poteet, TX – Aug 01, 2017

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Loved my visit! Dr. Planchet is great with children and I will keep coming back to him.

What went well

Office environment
Appointment scheduling
Listened & answered questions
Explained conditions well
Staff friendliness
Appointment wasn't rushed
Trusted the provider's decisions
Wait times

What could be improved

No results

1 other person found this helpful

Helpful

San Antonio, TX – Jul 31, 2017

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Eye Health Spotlight

About Me

biography

Dr. Stephen Planchet, O.D., F.A.A.O.Optometric Glaucoma Specialist. Dr. Planchet is a 1996 graduate of New England College of Optometry. He is a Fellow of the American Academy of Optometry and an Optometric Glaucoma Specialist. He served in...read more