background
background
Dr. Terese Hayes, DSW

Dr. Terese Hayes, DSW

Psychotherapy

Dr. Terese Hayes, DSW is a psychotherapist in Germantown, MD. She is not accepting new patients.

4.9 Star Rating
Based on 51 reviews 4.9 Star Rating (51 reviews)

Practice

13241 Executive Park Ter Germantown, MD 20874
Telehealth available

Make an Appointment

Care Philosophy

"As a Licensed Certified Social Worker-Clinical, Substance Abuse Profession and  National Board Certified Clinical Hypnotist, my primary goal is to provide a secure environment in which you will change the quality of..."

- Dr. Terese Hayes, DSW

At a Glance

  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Trustworthy
    Patients said this doctor is trustworthy. See reviews
ADVERTISEMENT

BetterHelp

BetterHelp is an online service created to help you with your mental health. Sign up and find support from a licensed therapist.

Enjoy 20% off your first month with code "Healthgrades"

Enjoy 20% off your first month with code "Healthgrades"

As a BetterHelp partner, Healthgrades Marketplace, LLC, may receive compensation from BetterHelp if you purchase products or services through the links provided on this page.

Experience Check

Search for experience in a specific area

Insurance Check

Search for your insurance carrier and choose your plan type

Dr. Hayes' Reviews

Likelihood to recommend Dr. Hayes

4.9
51 ratings, 24 with a written review
5 star
98%
98%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
2%
2%

Your trust is our top concern.

We strive to keep reviews honest, trustworthy, and fair.

Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.

We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.

Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.

Dr Hayes is an amazing, compassionate and caring Doctor. She makes easy to open up to her about situations, problems and personal challenges. In little over a year of being her patient my life has changed in ways I'd have never imagined. Going to Dr Hayes has been a life changing and the best decision I've ever made!! I'm grateful to be her patient. I was at my lowest when I went to her but she has helped me navigate through situations that seemed impossible to overcome. She is helping me see life in a different way, I can't thank her enough for everything she has done and continue to do for me. I highly recommend Dr Hayes to anyone I talk to, she is simply the best. Thank you Dr Hayes ??????!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Corinne G – Jan 02, 2022
×Post a ResponseAre you Dr. Hayes?
My visit with Dr. Terese Hayes was amazing. She was down to earth and helped me and my family through a very dark place and I can never be more thankful enough!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jan 06, 2021
×Post a ResponseAre you Dr. Hayes?
Being nervous and having the wrong perception of therapy, I’m glad I went in to Second Chance Counseling. My process from the beginning was very comfortable. The gentleman that answered the phone was very informative and helpful which he helped guide me in the right direction. I saw a therapist who really helped me look at what I thought was a really bad situation differently. Have already recommended them to some of my friends and family and will continue to use them when needed
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Jan 06, 2021
×Post a ResponseAre you Dr. Hayes?
Too many canceled appointments. Would reschedule me and either double book or arrived minutes after my appointment began, finishing appointment early, and charging my insurance plan for a full hour.
What went well
No results
What could be improved
  • Difficult to schedule appointment
  • Appointment was rushed
1 other person found this helpful
Helpful
Dec 06, 2020
×Post a ResponseAre you Dr. Hayes?
Terese Hayes , has been nothing but a life saver in my life for over 18 years. I give her more stars than I can add. She saved me.......GOD thank you for putting her in my life.
What went well
No results
What could be improved
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
Helpful
Davis-Jones – Sep 04, 2019
×Post a ResponseAre you Dr. Hayes?
Terese is an amazing therapist. She has been very instrumental in helping me through some of the toughest times in my life.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Jul 19, 2019
×Post a ResponseAre you Dr. Hayes?
Absolutely amazing. She's a great listener and keeps it real (in a professional way) I would definitely go back to Terese if needed.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Dec 10, 2018
×Post a ResponseAre you Dr. Hayes?
Terese Hayes is a warm and upbeat person who really knows her stuff. She always knows the right questions to ask, or offer the tools I need so that I may see the positive steps that I need to take which are often before me. When I leave her office I felt better to make healthy decisions and set healthy boundaries to move from a place of poor emotional health to good emotional health to make connections with others, and to replace anxiety, and frustration with happiness for the future.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Sharon Bost in Gaithersburg, Maryland – Apr 13, 2018
×Post a ResponseAre you Dr. Hayes?
Terese has a unique gift and many extraordinary qualities, including her ability to relate with a sense of understanding. There is an instant trust that brings comfort and an ability to be open. Working with Terese is a blessing because she provides explanations and develops treatment plans with realistic and useful coping strategies. Terese will inspire and guide you through your journey, helping you be a better you. I have referred friends, who in the end have had similar opinions.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Brook in Germantown, Maryland – Apr 06, 2018
×Post a ResponseAre you Dr. Hayes?
I accessed therapy services from Ms Hayes via MC EAP, and she came highly recommended. She made me feel very comfortable from the very beginning, and was able to identify and address my immediate issues very quickly. Her professionalism and expertise in emotional and behavioral issues helped me work on my problems in a healthy and productive manner. Highly Recommend!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sonni in Washington, DC – Jun 30, 2017
×Post a ResponseAre you Dr. Hayes?
Ms. Terese has helped me understand how to recognize then control my anxious times. She listens then offers practical suggestions?. More Importantly - she Cares & you can "feel" the care. That is what works. God bless you Ms. Terese.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ms. M in Germantown, MD – May 31, 2017
×Post a ResponseAre you Dr. Hayes?
Mrs.Terese treated me just like a great friend would, never once have I felt out of place. Her positivity taught me that not everything has to be negative. She cares about people and I aspire to be like that.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Gaithersburg, MD – Apr 17, 2017
×Post a ResponseAre you Dr. Hayes?
Mrs. Terese has been my life coach for the past 2 years, she makes life a lot easier to live in day by day. I recommend 100%!!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Davenport, FL – Apr 13, 2017
×Post a ResponseAre you Dr. Hayes?
Terese has been my counselor ever since I was 12 years old. I am now 22 and she has watched me grown. She has helped me get past many dark times in my life. She knows me better than most people. Terese really cares about her patients. She takes time to understand you as an individual. She is truly great.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Diana T in Germantown, MD – Oct 14, 2016
×Post a ResponseAre you Dr. Hayes?
Previous therapists have provided some opportunities for growth, but Terese has greatly supassed them. She has led me down a path of significant personal growth with a much more positive outlook on my mental health. Both my friends and family have noticed the changes I have gone through. She treats me as a person and not a patient. She has my best interests in mind all the time. I have been working with her for at least a year and a half and I can't see any reason at all to see someone else.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Germantown, MD – Aug 10, 2016
×Post a ResponseAre you Dr. Hayes?
I have been seeing terese hayes for over a year now and absolutely love her! She is very insightful and is a great listener and gives amazing feedback. I would highly recommend her
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Giulia in Germantown, MD – Aug 10, 2016
×Post a ResponseAre you Dr. Hayes?
Wow! What a crazy year this has been. At times it has felt like my world was crumbling around me, and others the happiest times of my life. I am so thankful to have had you by my side thorough this journey. I would not have made it through without you. You have given me the confidence to know that no matter what, I'm going to be okay, and I need to put me first. Words can't thank you enough for everything.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Allison in Germantown, MD – Aug 03, 2016
×Post a ResponseAre you Dr. Hayes?
Very understanding environment, where you're treated as a human being and individual.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Germantown, MD – Jul 18, 2016
×Post a ResponseAre you Dr. Hayes?
Terese is absolutely amazing! She goes above and beyond to work around my busy schedule in order to see me and my wife including coming in on the weekend. Terese has helped tremendously and I trusted her from the start. She is sweet and caring but is also firm and direct when I need her to be. I APPRECIATE YOU TERESE!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
B.P. in Germantown, MD – Jul 14, 2016
×Post a ResponseAre you Dr. Hayes?
Always reliable, 100% trustworthy, I've been seeing her for four years and have never had any problems at all.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Talia Metoyer in Clarksburg, MD – Jul 14, 2016
×Post a ResponseAre you Dr. Hayes?

Leave a review

How was your experience with Dr. Hayes?

About Me

care philosophy

As a Licensed Certified Social Worker-Clinical, Substance Abuse Profession and  National Board Certified Clinical Hypnotist, my primary goal is to provide a secure environment in which you will change the quality of your life, improve communications,...read more

biography

Dr. Terese Hayes has a DSW (Doctorate of Social Work), MSW (Masters of Social Work) and a BASW (Bachelor of Art in Social Work).  Dr. Hayes began her career in the behavioral health profession as a social skills group counselor for Vesta,...read more
  • Psychotherapy

  • Bariatric Surgery

  • Counseling

  • Clinical Psychology

  • Clinical Social Work

  • Marriage & Family Therapy

  • Addiction and Substance Abuse Counseling

  • Anxiety Disorders

  • Hypnosis

  • Adolescent Psychology

  • University Of Maryland At Baltimore / Professional Schools

    Undergraduate School, 2002

Locations

Practice

Second Chance Counseling Services LLC13241 Executive Park Ter Germantown, MD 20874
1
  • Call
  • Fax
  • Hours
    • Mon: 7:00am - 7:00pm
    • Tue: 7:00am - 7:00pm
    • Wed: 7:00am - 7:00pm
    • Thu: 7:00am - 7:00pm
    • Fri: 7:00am - 7:00pm
    • Sat: 7:00am - 7:00pm
    • Sun: closed
  • Directions