Dr. Yan Jiang, PHD
Optometry
Dr. Yan Jiang, PHD is an optometrist in Boston, MA. She is accepting telehealth appointments.
4.3 Star Rating
Based on 11 reviews 4.3 Star Rating (11 reviews)
Practice
243 Charles St Boston, MA 02114Telehealth available
Dr. Jiang is a patient favorite Optometrist
The Patient Favorite badge is awarded to top-performing providers who surpass average ratings and comments, reflecting their commitment to exceptional patient care. Read our methodology
- Explains Conditions Well
- Offers TelehealthThis doctor offers telehealth appointments. Call the office to schedule an appointment.
- Trustworthy
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Dr. Jiang's Reviews
Likelihood to recommend Dr. Jiang
4.3
11 ratings, 10 with a written review
| 5 star | 82% | 82% |
| 4 star | 0% | 0% |
| 3 star | 0% | 0% |
| 2 star | 0% | 0% |
| 1 star | 18% | 18% |
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Bait and switch
What went well
- Office environment
- Staff friendliness
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
Helpful
Guinea Pig – Mar 11, 2023
Hello, we are sorry to hear about your... Read More
Post a ResponseAre you Dr. Jiang?
Courteous, efficient, answered questions
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Oct 28, 2022
Dr. Jiang's Reply –
Thank you for your positive feedback!
Post a ResponseAre you Dr. Jiang?
I have been patient of Dr. Jiang for past 6 years. She is friendly, very knowledgeable, experiences and provides excellent care to her patients. She is always on time and answers all my questions before and after eye exam. I highly recommend her.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Apr 13, 2021
Thank you for your feedback! We are happy to hear... Read More
Post a ResponseAre you Dr. Jiang?
I had a great experience. She gave me a thorough eye examination and answered my questions.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Mar 03, 2021
Thank you for sharing your positive experience... Read More
Post a ResponseAre you Dr. Jiang?
DO NOT USE THIS DOCTOR OR MASS EYE & EAR. We went for an eye exam and contact lens only to be told at the end of the exam that she did not write prescriptions for contact lenses. The website is VERY misleading as she does not prescribe lenses at the Foxboro location. Why would you go to an eye doctor who doesn't prescribe lenses???????? They have billed my insurance for the eye exam which I am only allowed one a year. I would NOT recommend either this doctor or Mass Eye and Ear.
What went well
No results
What could be improved
- Didn't explain conditions well
1 other person found this helpful
Helpful
Dec 19, 2020
Post a ResponseAre you Dr. Jiang?
I've been a patient of Dr. Jiang for about 4 years now. Before her, I was never able to quite get a prescription that worked. Dr. Jiang has consistently provided me with the best prescriptions I have ever had. Plus, I really appreciate that her appointments start and end on time, which is helpful during a busy day. I'm a big fan.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Bob – Nov 03, 2020
Thanks so much for taking the time to share your... Read More
Post a ResponseAre you Dr. Jiang?
Very friendly and encouraging. Very responsive to questions and concerns. Adjusted her schedule, same day, when I was unable to make our initial appointment. Resonded immediately to a follow-up email. The best.
What went well
No results
What could be improved
No results
Helpful
E. Buckbee – Oct 05, 2020
Dr. Jiang's Reply –
Thank you so much for your positive comments!
Post a ResponseAre you Dr. Jiang?
Dr. Jiang explained everything to me about my condition and listened carefully to my questions and provided detailed responses. Every person at the office was very kind and helpful.
What went well
- Office environment
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Trusted the provider's decisions
What could be improved
No results
Helpful
Sep 16, 2020
Post a ResponseAre you Dr. Jiang?
She went out of her way to treat my eye problem with extra attention, time, and included her Resident.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
Sep 08, 2020
Dr. Jiang's Reply –
Thank you for sharing!
Post a ResponseAre you Dr. Jiang?
Dr. Jiang is outstanding in every way. The offices are beautiful, clean, and staff are friendly and respectful. An amazing experience!
What went well
No results
What could be improved
No results
Helpful
Sep 04, 2020
Dr. Jiang's Reply –
Thank you!
Post a ResponseAre you Dr. Jiang?
Leave a review
How was your experience with Dr. Jiang?Overall Patient Satisfaction
11responses
Likelihood of recommending Dr. Jiang to family and friends is 4.2727275 out of 5
About Me
care philosophy
Dr. Yan Jiang is an optometrist at Mass. Eye and Ear, Longwood. She offers comprehensive eye care including eye disease treatment and contact lens fitting.Optometry
Focus on Thyroid Eye Disease
Locations
Practice
Practice
Massachusetts Eye and Ear800 Huntington Ave Boston, MA 02115
Brigham and Women's Primary Care (Foxborough)22 Patriot Pl Foxboro, MA 02035
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