Duke University Hospital
Duke University Hospital is a medical facility located in Durham, NC. This hospital has been recognized for Outstanding Patient Experience Award™, America’s 50 Best Hospitals for Cardiac Surgery Award™, and more.
Patient Experience Rating
19% higher than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
Outstanding Patient Experience Award™ (2024, 2023, 2022)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
Specialty Clinical Quality Awards
America’s 50 Best Hospitals for Cardiac Surgery Award™ (2025, 2024)
Superior clinical outcomes in heart bypass surgery and heart valve surgery
Gastrointestinal Care Excellence Award™ (2024)
Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis
Gastrointestinal Surgery Excellence Award™ (2024)
Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery
Cardiac Surgery Excellence Award™ (2023)
Superior clinical outcomes in heart bypass surgery and heart valve surgery
Coronary Intervention Excellence Award™ (2023)
Superior clinical outcomes in coronary intervention procedures (angioplasty with stent)
Outpatient Joint Replacement Excellence Award™ (2023)
Superior clinical outcomes in hospital outpatient total knee and total hip replacement
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Defibrillator Procedures
In Hospital
Pacemaker Procedures
In Hospital
Mortality Based Ratings
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Valve Surgery
Mortality In-Hospital
Mortality within 30 days
Coronary Artery Bypass Graft (CABG) Surgery
Mortality In-Hospital
Mortality within 30 days
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
America’s 50 Best Hospitals for Cardiac Surgery Award™
2025, 2024
Cardiac Surgery Excellence Award™
2023
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Sepsis
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Gastrointestinal Care Excellence Award™
2024
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Cranial Neurosurgery
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Hip Fracture Treatment
In Hospital
Total Knee Replacement
In Hospital
Hip Replacement
In Hospital
Complication Based Ratings
Outpatient Total Knee Replacement
In Hospital
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Outpatient Total Hip Replacement
In Hospital
Outpatient Rotator Cuff Repair
In Hospital
Specialty Excellence Awards
Outpatient Joint Replacement Excellence Award™
2023
Complication Based Ratings
Outpatient Benign Prostatic Hyperplasia
In Hospital
Complication Based Ratings
Prostate Removal Surgery
In Hospital
Mortality Based Ratings
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Back and Neck Surgeries (without Spinal Fusion)
In Hospital
Spinal Fusion
In Hospital
Complication Based Ratings
Peripheral Vascular Bypass
In Hospital
Abdominal Aortic Aneurysm Repair
In Hospital
Carotid Procedures
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceDuke University Hospital
National Average
Discharge Information
Percent of patients who said they were given information about recovering at home
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Duke University Hospital
National Average
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Providers
Provider Reviews
Apr 25 2025
Review for Dr. Genao Gonzalez
Dr. Gottfried takes constructive criticism to heart. He is invested in helping the patient and tweaking his professional care stance if needed. It is obvious that he strives for perfection. However, he has possibly learned that he is not a perfect human being and situations do occur which might...
Apr 24 2025
Review for Dr. Gottfried
Dr Merz was kind and thorough. He answered all of my many questions with thoughtfulness. This was my first time seeing him as my previous Dr retired. Great experience and plan to see him as long as possible. Great thanks to Dr Metz
Apr 24 2025
Review for Dr. Merz
Dr. Gottfried is the most genuine, caring, and thorough Doctor I have ever met. He is professional in every way and goes above and beyond to help his patients understand the procedure, recovery, realistic expectations, and follows up with them. I had a situation going on back in 2020 and was at...
Apr 23 2025
Review for Dr. Gottfried
Dr Fetko delivered my son 18 years ago, he was shoulder dystocia and she said that was the worst case she had ever seen. She had to break his collarbone to get him out. She saved his life and if I had a thousand tongues, I couldn't thank her enough. I had a chance to thank her when he was about 9...
Apr 23 2025
Review for Dr. Fetko
Location
Duke University Hospital
Frequently Asked Questions
Where is Duke University Hospital located?
Duke University Hospital is located at 2100 Erwin Rd, Durham, NC 27705. Find other locations and directions on Healthgrades.
Has Duke University Hospital won any recent awards from Healthgrades?
Yes, Duke University Hospital has been awarded with Outstanding Patient Experience Award™, America’s 50 Best Hospitals for Cardiac Surgery Award™, Gastrointestinal Care Excellence Award™, and 4 more in the past two years.
Is Duke University Hospital highly rated with patients?
84% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Duke University Hospital score well in safety ratings?
Healthgrades tracks outcome ratings for 12 hospital services. View more details here.
How do I get in at Duke University Hospital?
Phone number, appointment information, and directions can be found on Healthgrades Duke University Hospital profile..
How does Duke University Hospital rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
She claims to be an expert in Alzheimers, but told my father he has only about 2 more years to live. Anyone with a pulse knows that you do NOT tell someone with Alzheimers that! It can be very detrimental to them.