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North Okaloosa Medical Center

North Okaloosa Medical Center is a medical facility located in Crestview, FL. This hospital has been recognized for Patient Safety Excellence Award™.

55%

Patient Experience Rating

10% lower than the national average

Awards

Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.

Learn more about our awards methodology

Hospital Quality Awards

Patient Safety Excellence Award™

Patient Safety Excellence Award™ (2025)

Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

Safety Ratings

How well a hospital safeguards patients from potential complications

No events relating to foreign objects left in body during a surgery or procedure

2 ratings were worse than expected

  • Bloodstream infection following surgery
  • Respiratory failure following surgery

2 ratings were better than expected

8 ratings were as expected

Learn more about patient safety ratings

Hospital Quality

Clinical Ratings

Research hospital performance and talk to your doctor about what's right for you

Complication Based Ratings

Procedure/ConditionIn Hospital

Appendectomy

In Hospital

Worse than Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Pacemaker Procedures

In Hospital

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Heart Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Heart Attack

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Coronary Interventional Procedures (Inpatient)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Diabetic Emergencies

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Respiratory Failure

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Sepsis

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Gallbladder Removal Surgery

In Hospital

Worse than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Upper Gastrointestinal Surgery

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Bowel Obstruction

Mortality In-Hospital

Worse than Expected

Mortality within 30 days

Worse than Expected

Colorectal Surgeries

Mortality In-Hospital

As Expected

Mortality within 30 days

Worse than Expected

Gastrointestinal Bleed

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hysterectomy

In Hospital

Better than Expected

Gynecologic Procedures

In Hospital

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

C-Section Delivery

In Hospital

Better than Expected

Vaginal Delivery

In Hospital

Better than Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Stroke

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Complication Based Ratings

Procedure/ConditionIn Hospital

Hip Fracture Treatment

In Hospital

As Expected

Mortality Based Ratings

Procedure/ConditionMortality In-HospitalMortality within 30 days

Chronic Obstructive Pulmonary Disease (COPD)

Mortality In-Hospital

As Expected

Mortality within 30 days

As Expected

Pneumonia

Mortality In-Hospital

As Expected

Mortality within 30 days

Better than Expected

Data Source

Patient Experience

Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).

Learn more about patient experience
57%

Patients who gave a rating of 9 or 10

9% lower than the national average

55%

Would definitely recommend

10% lower than the national average

North Okaloosa Medical Center

National Average

Care Transition

Percent of patients who said they understood their care needs when they left the hospital

100%50%0%39%47%

Responsiveness of hospital staff

Percent of patients who said they always received help quickly from hospital staff

100%50%0%58%58%

Communication about medicines

Percent of patients who said that staff always explained medicines before giving them to patients

100%50%0%55%57%

Communication with nurses

Percent of patients who said that nurses always listened to them and explained things well

100%50%0%75%75%

Discharge Information

Percent of patients who said they were given information about recovering at home

100%50%0%82%84%

Communication with doctors

Percent of patients who said that doctors always listened to them and explained things well

100%50%0%70%76%

North Okaloosa Medical Center

National Average

Quietness

Percent of patients who said the area around their rooms was always kept quiet at night

100%50%0%54%55%

Cleanliness

Percent of patients who said their room and bathroom were always kept clean

100%50%0%68%67%

Providers

Provider Reviews

I have been seeing Danielle Cady for about a year now, and I'm so happy with the service they provided. The receptionist was very kind, polite and professional. Dr. Cady was very thorough and informative, answered all my questions. She treated some legions on my skin, and a melanoma which was...

Apr 20 2025

Review for Dr. Trapp

I'm very happy and satisfied with Dr Pumphrey . She is clear when explaining what our goals are and how I can best achieve them . She spends just the right amount of time and shows me that she really cares about my well being .Also , the nurse , Devon Wright is always pleasant and cheerful and...

Apr 17 2025

Review for Dr. Pumphrey

She is a wonderful doctor!

Apr 16 2025

Review for Dr. Pumphrey

Reviewed my records, listened to what I had to say, ordered my blood test and the results will tell us the next step.

Apr 15 2025

Review for Dr. Brooks

Was very rude.Didnt get the diagnosis correct.

Apr 13 2025

Review for Dr. Melancon

Location

North Okaloosa Medical Center

151 E Redstone Ave, Crestview FL 32539

CallDirections

(850) 689-8100

Frequently Asked Questions

Where is North Okaloosa Medical Center located?

North Okaloosa Medical Center is located at 151 E Redstone Ave, Crestview, FL 32539. Find other locations and directions on Healthgrades.

Has North Okaloosa Medical Center won any recent awards from Healthgrades?

Yes, North Okaloosa Medical Center has been awarded with Patient Safety Excellence Award™ in the past two years.

Is North Okaloosa Medical Center highly rated with patients?

57% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.

Does North Okaloosa Medical Center score well in safety ratings?

Healthgrades tracks outcome ratings for 12 hospital services. View more details here.

How do I get in at North Okaloosa Medical Center?

Phone number, appointment information, and directions can be found on Healthgrades North Okaloosa Medical Center profile..

How does North Okaloosa Medical Center rank in terms of safety and outcomes?

Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.

Contact Us

151 E Redstone Ave

Crestview, FL 32539

Directions

(850) 689-8100