Saint Francis Hospital
Explore care at Saint Francis Hospital in Charleston, WV, and compare its services, physicians, and hospital ratings on Healthgrades. Find the best healthcare options for your needs, all in one place.
Patient Experience Rating
2% lower than the national average
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceSaint Francis Hospital
National Average
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Discharge Information
Percent of patients who said they were given information about recovering at home
Saint Francis Hospital
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Apr 18 2025
Review for Dr. Skeens
My initial visit with Dr Goel at the Frantz Eye Care Ft Myers Fl. location was a very positive experience. Everyone that I encountered was very pleasant as was Dr. Goel. Dr Goel was thorough and informative. I am confident that I will receive quality eyecare from him going forward.
Apr 18 2025
Review for Dr. Goel
I have been a patient of Dr Goad since 1998. He is caring and dedicated to his patients and their best interests. I have and will continue to trust him with my life. I cannot say enough good things about him and his NP Jennifer Westfall.
Mar 27 2025
Review for Dr. Goad
She has been my doctor for lots of years always helped me out. I love her. She’s an outstanding doctor. Great bedside. Manners. Always takes her time. Jacquelyn Holstein
Jacquelyn Holstein Mar 25 2025
Review for Dr. Dumm
Started seeing Dr Jamerson in June 2024. 'Tough love'. Came to him with dx of Diabetic retinopathy. Honest and upfront. Doesn't sugarcoat anything which i appreciate about him.
Annmarie Mar 12 2025
Review for Dr. Jamerson
Location
Saint Francis Hospital
Frequently Asked Questions
Where is Saint Francis Hospital located?
Saint Francis Hospital is located at 333 Laidley St, Charleston, WV 25301. Find other locations and directions on Healthgrades.
Has Saint Francis Hospital won any recent awards from Healthgrades?
No, Saint Francis Hospital has not won any awards in the past few years. Search for Hospitals on Healthgrades to find more.
Is Saint Francis Hospital highly rated with patients?
75% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Saint Francis Hospital score well in safety ratings?
Healthgrades tracks outcome ratings for 4 hospital services. View more details here.
How do I get in at Saint Francis Hospital?
Phone number, appointment information, and directions can be found on Healthgrades Saint Francis Hospital profile..
How does Saint Francis Hospital rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
I came into this experience with high hopes, specifically seeking a female doctor expecting empathy, attentiveness, and a welcoming atmosphere. What I got was the complete opposite. Dr. Skeens has absolutely no bedside manner, no warmth, and seemingly no interest in actually listening to her...