West Hills Hospital and Medical Center
West Hills Hospital and Medical Center is a medical facility located in West Hills, CA. This hospital has been recognized for America's 250 Best Hospitals Award™, Patient Safety Excellence Award™, and more.
Patient Experience Rating
10% lower than the national average
Awards
Healthgrades awards tell you which hospitals deliver superior quality care. Healthgrades evaluates hospital performance using objective quality measures including clinical outcomes and patient safety, as well as patient experience.
Learn more about our awards methodologyHospital Quality Awards
America's 250 Best Hospitals Award™ (2025, 2024)
Top 5% in the nation for consistently delivering clinical quality
Patient Safety Excellence Award™ (2025, 2024)
Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications
Surgical Care Excellence Award™ (2025, 2023)
Superior clinical outcomes in surgical care across 15 of the most common in-hospital surgical procedures including cardiac, vascular, joint replacement, prostate, spine, and gastrointestinal surgeries
America’s 50 Best Hospitals for Surgical Excellence Award™ (2024)
Superior clinical outcomes in surgical care across 15 of the most common in-hospital surgical procedures including cardiac, vascular, joint replacement, prostate, spine, and gastrointestinal surgeries
Specialty Clinical Quality Awards
Gastrointestinal Care Excellence Award™ (2025, 2024)
Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis
America’s 100 Best Hospitals for Orthopedic Surgery Award™ (2024)
Superior clinical outcomes in back and neck surgery, spinal fusion, hip fracture treatment, hip replacement, and total knee replacement
Critical Care Excellence Award™ (2024)
Superior clinical outcomes in treating pulmonary embolism, respiratory system failure, sepsis, and diabetic emergencies
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Complication Based Ratings
Pacemaker Procedures
In Hospital
Mortality Based Ratings
Valve Surgery
Mortality In-Hospital
Mortality within 30 days
Coronary Artery Bypass Graft (CABG) Surgery
Mortality In-Hospital
Mortality within 30 days
Coronary Interventional Procedures (Inpatient)
Mortality In-Hospital
Mortality within 30 days
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Heart Attack
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Diabetic Emergencies
In Hospital
Mortality Based Ratings
Pulmonary Embolism
Mortality In-Hospital
Mortality within 30 days
Respiratory Failure
Mortality In-Hospital
Mortality within 30 days
Sepsis
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Critical Care Excellence Award™
2024
Complication Based Ratings
Gallbladder Removal Surgery
In Hospital
Mortality Based Ratings
Bowel Obstruction
Mortality In-Hospital
Mortality within 30 days
Upper Gastrointestinal Surgery
Mortality In-Hospital
Mortality within 30 days
Gastrointestinal Bleed
Mortality In-Hospital
Mortality within 30 days
Pancreatitis
Mortality In-Hospital
Mortality within 30 days
Colorectal Surgeries
Mortality In-Hospital
Mortality within 30 days
Specialty Excellence Awards
Gastrointestinal Care Excellence Award™
2025, 2024
Mortality Based Ratings
Stroke
Mortality In-Hospital
Mortality within 30 days
Cranial Neurosurgery
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Total Knee Replacement
In Hospital
Hip Fracture Treatment
In Hospital
Hip Replacement
In Hospital
Specialty Excellence Awards
America’s 100 Best Hospitals for Orthopedic Surgery Award™
2024
Complication Based Ratings
Outpatient Total Knee Replacement
In Hospital
Outpatient Back and Neck Surgery (except Spinal Fusion)
In Hospital
Outpatient Total Hip Replacement
In Hospital
Complication Based Ratings
Outpatient Benign Prostatic Hyperplasia
In Hospital
Mortality Based Ratings
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Complication Based Ratings
Spinal Fusion
In Hospital
Back and Neck Surgeries (without Spinal Fusion)
In Hospital
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceWest Hills Hospital and Medical Center
National Average
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Discharge Information
Percent of patients who said they were given information about recovering at home
West Hills Hospital and Medical Center
National Average
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Providers
Provider Reviews
Apr 24 2025
Review for Dr. Ong
As someone who has received nothing but respectful, compassionate care from Dr. Assad, I find this review deeply misleading and obviously written with another agenda. It’s disappointing—but sadly not surprising—that some individuals try to take advantage of hardworking professionals for personal...
Apr 24 2025
Review for Dr. Assad
Dr Aizuss recently performed my cataract surgeries. The perioperative care he and his staff performed, and the surgeries themselves, were done with extreme care, kindness, and professionalism.
Apr 23 2025
Review for Dr. Aizuss
Dr Kelman has a friendly, positive approach and has my interests , my health as his priority when I see him. It's comforting!
Apr 22 2025
Review for Dr. Kelman
Location
West Hills Hospital and Medical Center
Frequently Asked Questions
Where is West Hills Hospital and Medical Center located?
West Hills Hospital and Medical Center is located at 7300 Medical Center Dr, West Hills, CA 91307. Find other locations and directions on Healthgrades.
Has West Hills Hospital and Medical Center won any recent awards from Healthgrades?
Yes, West Hills Hospital and Medical Center has been awarded with America's 250 Best Hospitals Award™, Patient Safety Excellence Award™, Gastrointestinal Care Excellence Award™, and 4 more in the past two years.
Is West Hills Hospital and Medical Center highly rated with patients?
55% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does West Hills Hospital and Medical Center score well in safety ratings?
Healthgrades tracks outcome ratings for 12 hospital services. View more details here.
How do I get in at West Hills Hospital and Medical Center?
Phone number, appointment information, and directions can be found on Healthgrades West Hills Hospital and Medical Center profile..
How does West Hills Hospital and Medical Center rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
My husband has been seeing Dr Ong in the Tarzana office for the past six years and I have recently become a patient as well after seeing the excellent care my husband has received. Dr Ong has treated my husband for Afib with ablation and has inserted a pacemaker and defibrillator. All procedures...