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Dr. Benjamin Johnston, MD

Dr. Benjamin Johnston, MD

Pediatric Otolaryngology (Ear, Nose & Throat)*
15+ years of experience

Dr. Benjamin Johnston, MD is a pediatric otolaryngologist in Franklin, TN and has over 15 years of experience in the medical field. He graduated from University of Louisville School of Medicine in 2007. He is affiliated with Vanderbilt University Medical Center. He is accepting new patients.

4.3 Star Rating
Based on 25 reviews 4.3 Star Rating (25 reviews)

Vanderbilt Bill Wilkerson Center Franklin

919 Murfreesboro Rd Ste 200 Franklin, TN 37064

At a Glance

  • Area of Expertise
    Dr. Johnston specializes in the area of Otolaryngology-Head and Neck Surgery. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Practices at Top Hospital
    America's 250 Best Hospitals Award™ See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. Johnston's Reviews

Likelihood to recommend Dr. Johnston

4.3
25 ratings, 18 with a written review
5 star
76%
76%
4 star
4%
4%
3 star
4%
4%
2 star
4%
4%
1 star
12%
12%

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Best doctor ever as an ENT.
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
No results
Helpful
Dec 09, 2024
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Dr. Johnston is a great Physician in all ways.
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
No results
Helpful
Nov 30, 2024
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I'm recommending my wife to Dr. Benjamin Johnson.
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
No results
Helpful
Nov 06, 2024
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Dr. Johnston is as good as they come. I truly feel very lucky to have him as my provider. He is knowledgeable and thorough, took great care to listen to and validate my concerns, was quick to follow-up, and was a provider I could trust very much while being in his care. Very grateful for his kindness and expertise during a worrisome time.
What went well
  • Listened & answered questions
  • Explained conditions well
What could be improved
No results
Helpful
Sep 22, 2024
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EXCELLENT - very attentive to our twins. Didn't rush us. Highly recommend
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Cheryl Schlenkert – Dec 13, 2023
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Incredibly knowledgeable
He took amazing care of our sweet baby girl. Caught something our previous ENT did not. Super knowledgeable and experienced! Dr.Johnston’s second opinion allowed our one year old to breathe again! He’s the best and from now on will be our first and only opinion!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Matt – Jan 28, 2023
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A few years ago I went to this doctor complaining of symptoms of auditory processing disorder. I have had these symptoms my whole life. The staff were cold, indifferent, and treated me and everyone else like a number. After finishing my hearing test which was near perfect, this guy literally said there’s nothing wrong with my ears and “it’s all in your head. I can’t help you with that.” I left the appointment balling my eyes out, and had no idea what to do or where to turn. Years later my diagnosing PHD confirmed my suspicions that I have a notable problem processing sound, similar to APD and am in the process of a diagnosis. Shame on this doctor for making anyone feel like this!
What went well
No results
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
Helpful
Shannon R. – Aug 28, 2022
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Dr. Johnston is amazing! I would highly recommend him! He is very easy to talk to about your concerns, He explains things very well, he orders the tests that he needs to make sure what he is wanting to do is correct. I cannot say enough great things about him and his staff. He took my thyroid out and it was a great experience as far as a surgery can go! His staff is also amazing and communicates with you throughout the whole process. If I could give 100 stars I would!
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Mar 15, 2019
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I am a provider trying to contact the office and have been on hold for over 20 minutes. I choose the provider option and it was no faster than the 15 minutes I waited on the other line.
What went well
No results
What could be improved
  • Difficult to schedule appointment
1 other person found this helpful
Helpful
jrghup@gmail.com in Brentwood, TN – Dec 07, 2018
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My husband and I were there on November for the 1st appointment and it was amazing. Dr. Johnston had already read the chart that our Doctor had sent prior and he was aware of Tim's condition. He was amazing and answered all of our questions and has a plan of action to help my husband. We highly recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Lorie Waddell in Greeneville , TN – Nov 06, 2018
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Dr Johnston is an excellent surgeon. He listened to everything we had to say, educated me on next steps and had great follow through from start to finish. I would highly recommend him for head and neck surgery, sinus surgery and any other ENT issues that one may have.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
MG in Nashville, TN – Feb 28, 2018
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He was nice he told me one thing gave me a paper and said read up on it and sent me for more test never got the results I had to call 14 days later and be on hold for an hour and then I get a messages oh it’s not that it’s something different didn’t explain anything just take this before bed and keep a diary and let me know in a month how you feel really no explanation nothing he gives me a meds that has bad side affects really I want to feel better not worse
What went well
  • Office environment
  • Staff friendliness
What could be improved
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
3 others found this helpful
Helpful
Columbia, TN – Dec 16, 2017
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Had an appointment with Dr. Johnston...... It's been 10 days and counting to find out results from testing.... Still waiting on a call back...will not recommend going to see him
What went well
No results
What could be improved
No results
Helpful
Columbia, TN – Apr 28, 2017
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He was terrific! He listened and worked with me. He was very personable, knowledgeable, and efficient. I did not spend a long time at the office, yet I felt like I had all the time I needed. I would definitely recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Franklin, TN – Feb 26, 2017
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He is amazing. Me, my husband and kids see Dr Johnston. He did sinus surgery on my husband and he hasn't had any issues in the past 4 years. He is very proactive with his treatment plan.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
3 others found this helpful
Helpful
Sara Platt in Brentwood, TN – Feb 17, 2017
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VERY excellent doctor! Dr. Johnston listens carefully to what is being said. He is honest in his answers.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Complex Patient in Nashville, TN – Oct 25, 2016
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He is very empathetic and I have never felt rushed. Does a great job of explaining things.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
BLN in Nashville, TN – May 04, 2016
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I need to have half my thyroid removed as there was a large lump. Dr Johnston explained everything to me very clearly. Operation went well.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
4 others found this helpful
Helpful
Seonaid Lough in Nashville, TN – Mar 16, 2016
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About Me

biography

Dr. Benjamin Johnston, MD is a pediatric otolaryngologist in Franklin, TN and has over 15 years of experience in the medical field. He graduated from University of Louisville School of Medicine in 2007. He is affiliated with Vanderbilt University Medical Center. He is accepting new patients.
  • Pediatric Otolaryngology (Ear, Nose & Throat)

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • University Of Louisville School Of Medicine

    Medical School, 2007
American Board of Medical Specialties®
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Vanderbilt Bill Wilkerson Center Franklin

Vanderbilt Bill Wilkerson Center Franklin919 Murfreesboro Rd Ste 200 Franklin, TN 37064
1

Affiliated Hospitals

  • Vanderbilt University Medical Center

    1211 Medical Center Dr
    Nashville, TN 37232
    Recipient of 26
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    Outstanding Patient Experience Award™ (2023, 2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    82%
    Patients said that doctors always listened to them and explained things well

    6% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality