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Dr. Frances Jones, MD

Dr. Frances Jones, MD

Gastroenterology*

Dr. Frances Jones, MD is a gastroenterologist in Williamsburg, VA. Dr. Jones has extensive experience in Pancreatic Disease. She is affiliated with medical facilities Bon Secours Mary Immaculate Hospital and Sentara Williamsburg Regional Medical Center. She is accepting new patients and telehealth appointments.

4.7 Star Rating
Based on 15 reviews 4.7 Star Rating (15 reviews)

Practice

5424 Discovery Park Blvd Williamsburg, VA 23188
Telehealth available

Make an Appointment

(757) 206-1113

Hospital Highlight

Dr. Jones is affiliated with Sentara Williamsburg Regional Medical Center Williamsburg, a highly rated hospital.

Dr. Jones is a Healthgrades Choice provider in Gastroenterology

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Area of Expertise
    Dr. Jones specializes in the area of Gastroenterology. • See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America’s 100 Best Hospitals for Gastrointestinal Care Award™ • See hospitals
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Dr. Jones' Reviews

Likelihood to recommend Dr. Jones

4.7
15 ratings, 14 with a written review
5 star
93%
93%
4 star
0%
0%
3 star
0%
0%
2 star
0%
0%
1 star
7%
7%

Your trust is our top concern.

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New Patient
Fantastic Doctor with an amazing, friendly staff!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
CharlieM – Jul 15, 2022
Our practice aims to deliver the highest quality... Read More
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I had my first appointment with Dr. Jones and it was just awesome. She listen and I listen. Dr. Jones took time with me and my concerns. Her staff is so great and professional. So pleased to have a great Gastrologist!
What went well
No results
What could be improved
No results
Helpful
T.James – May 05, 2021
Thank you for your glowing review! Dr. Jones... Read More
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Dr. Jones has always been incredible. She truly cares about her patients. She takes her time and you never feel rushed or not listened to. Her bedside manner is very comforting. She is extremely thorough. I highly recommend her!
What went well
No results
What could be improved
No results
Helpful
Apr 23, 2021
Wow! Thank you for such kind words. Dr. Jones... Read More
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I've seen Dr. Jones in person and virtually. She is equally professional, effective, caring, & personable no matter the type of visit. She is invested in your health & doesn't give up on a challenge. I would highly recommend her! Her staff is equally as welcoming and responsible.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
L. Wood – May 21, 2020
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Dr Jones and her staff are excellent—they are only about one-half step behind my primary— Dr Seager’s!! The teamwork and coordination of Dr Jone’s team for my procedure yesterday was NFLisc.— and each member’s role and attitude was great. In and out in less than one hour!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Carl Borst – May 19, 2020
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First visit with the doc. Easy to talk to listens, Through asks alot of questions. Feel good about her trying to figure out whats wrong with me!! Staff handled quarentine situation very well!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Claudia Fitzgerald – May 14, 2020
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Dr Jones is a very knowledgeable and professional Dr. who is able to put you at ease concerning your situation. She's an awesome Dr.! Look no further.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
D.S. – May 07, 2020
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Very thorough and explains things so it's easy to understand
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
May 07, 2020
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I have been very pleased with the care I’ve received from Dr. Jones. Excellent testing and diagnostic performance.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Apr 21, 2020
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I just moved to Virginia from Florida and the office for me in pretty quick. I can’t say enough about Dr Francis Jones. She is very caring and actually listens to what you have to say. She actually cares, and try’s to find a way to help you, even if it’s one step at a time. I had a wonderful doctor in Florida and I was scared I wouldn’t find the same. But with her I have found the best if not better then my previous doctor. Love this doctor and so glad she is now my doctor. I highly recommend her.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
KellyJ – Apr 07, 2020
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You have a great efficent staff and Dr. Jones was incredibly helpful look forward to seeing Dr. Jones in June
What went well
No results
What could be improved
No results
Helpful
Kathleen Eames – Apr 07, 2020
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Dr. Jones is very compassionate. She is easy to talk to and seems genuinely interested in the well being of her patients. I would highly recommend her.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sharon Herndon – Apr 05, 2020
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Dr. Jones is attentive, professional and polite. She has a sense of humor, which is a good.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mar 24, 2020
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Thank God I found Dr. Jones. An extremely smart and competent physician, she is also very caring and thorough. Throw in a great sense of humor and she is the perfect MD.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mary Bennett – Mar 06, 2020
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Leave a review

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Know Before You Go

About Me

biography

Frances J. Jones, MD, FACG, earned her undergraduate degree in Pre-Medical Studies from Hawaii Pacific University, graduating magna cum laude. She then went on to earn her Doctor of Medicine from the Medical University of South Carolina in Charleston,...read more

  • Gastroenterology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • San Antonio Uniformed Services Health Education Consortium

    Fellowship Hospital

  • Dwight D Eisenhower Army Medical Center

    Residency Hospital

  • Medical University Of South Carolina

    Medical School

  • Hawaii Pacific University

    Undergraduate School
American Board of Medical Specialties®
American Board of Internal Medicine®
- 
Gastroenterology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

Learn more about medical license public record check

Dr. Jones is a Healthgrades Choice provider in Gastroenterology

    Read our methodology

    Focus on IBD

    Locations

    Practice

    Office5424 Discovery Park Blvd Williamsburg, VA 23188
    1
    Office5424 Discovery Park Blvd Williamsburg, VA 23188
    2

    Practice

    Bon Secours Mary Immaculate Hospital2 Bernardine Dr Newport News, VA 23602
    3

    Affiliated Hospitals

    • Sentara Williamsburg Regional Medical Center

      100 Sentara Cir
      Williamsburg, VA 23188
      Recipient of 7
      hospital awards

      Patient Safety Excellence Award™ (2025, 2024, 2023)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      Outstanding Patient Experience Award™ (2024)

      Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

      View all awards

      How patients felt about the care they received at this hospital.

      88%
      Patients said they were given information about recovering at home

      4% higher than the national average

      81%
      Patients said that nurses always listened to them and explained things well

      6% higher than the national average

      View all patient feedback

    • Bon Secours Mary Immaculate Hospital

      2 Bernardine Dr
      Newport News, VA 23602
      Recipient of 13
      hospital awards

      America’s 100 Best Hospitals for Gastrointestinal Care Award™ (2025)

      Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis

      View all awards

      How patients felt about the care they received at this hospital.

      85%
      Patients said they were given information about recovering at home

      1% higher than the national average

      76%
      Patients said that doctors always listened to them and explained things well
      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality