background
background
Dr. Gregory Randolph, MD

Dr. Gregory Randolph, MD

Ear, Nose, and Throat*
35+ years of experience

Dr. Gregory Randolph, MD is a head & neck surgery otolaryngologist in Boston, MA and has over 35 years of experience in the medical field. He graduated from Weill Cornell Medical College in 1987. He is affiliated with medical facilities such as Wentworth-Douglass Hospital and Brigham and Women's Hospital. He is accepting new patients and telehealth appointments.

4.2 Star Rating
Based on 39 reviews 4.2 Star Rating (39 reviews)

Practice

243 Charles St Boston, MA 02114
Telehealth available
(617) 573-4115

Dr. Randolph is a Healthgrades Choice provider in Ear, Nose, and Throat

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Areas of Expertise
    Dr. Randolph specializes in the areas of Otolaryngology & Otolaryngology-Head and Neck Surgery. • See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. • See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America's 250 Best Hospitals Award™ • See hospitals
ADVERTISEMENT
healthgrades-rx

Save money with free prescription discounts

Optum Perks and Healthgrades are subsidiaries of RVO Health.

Experience Check

Search for experience in a specific area

Learn more about experience and why treatment frequency matters

Insurance Check

Search for your insurance carrier and choose your plan type

Dr. Randolph's Reviews

Likelihood to recommend Dr. Randolph

4.2
39 ratings, 20 with a written review
5 star
74%
74%
4 star
5%
5%
3 star
0%
0%
2 star
3%
3%
1 star
18%
18%

Your trust is our top concern.

We strive to keep reviews honest, trustworthy, and fair.

Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.

We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.

Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.

Thyroidectomy
Extremely complex procedure very large nodual under chest cavity, intertwined with vocal cord nerve, 3 hour procedure, succesully able to protect vocal cord and skillfully avoided the need for potential thoracic surgery to remove the nodual.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mar 07, 2025
Thank you for taking the time to share your... Read More
×Post a ResponseAre you Dr. Randolph?
Arrogant, condescending and impatient
My experience with Dr Randolph was extremely disappointing. He clearly had no interest whatsoever in listening to me, and I most certainly did not feel cared for. He interrupted me several times, said he had answered one of my very few questions a few times, and when I asked my question again, he realized that, no, he had not actually answered it. Dr Randolph was arrogant (reminding me of the important papers he had authored), impatient (I felt very rushed and not able to ask the questions I had wanted to ask) and extremely condescending. He had absolutely no 'bedside' manner, and I certainly would not want to see him again.
What went well
  • Appointment scheduling
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Long wait times
2 others found this helpful
Helpful
L Miller – Aug 01, 2024
×Post a ResponseAre you Dr. Randolph?
Dr. Randoph is thoughtful, & knowledgeable
Dr. Randolph is thoughtful, careful in his analysis, obviously knowledgeable, and personable. I would highly recomment him to anyone.
What went well
  • I felt respected
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
Helpful
Kevin – Jul 17, 2023
Dr. Randolph's Reply –
Thank you for your feedback, Kevin!
×Post a ResponseAre you Dr. Randolph?
Terrible experience
No discussion, 10 min visit after 2.5 hours of waiting
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
1 other person found this helpful
Helpful
Jun 06, 2023
Hello, we are sorry to hear about your... Read More
×Post a ResponseAre you Dr. Randolph?
The best!
Dr. Randolph has the experience, expertise and top-notch team that that set him apart. He explained my condition and plan of care more clearly than any physician I have ever seen. He and his resident were quite attentive post-op. I could not be more satisfied.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Long wait times
1 other person found this helpful
Helpful
Oct 26, 2022
Thank you so much for your wonderful review! We... Read More
×Post a ResponseAre you Dr. Randolph?
The Dr was very courteous ,explaining all the pathology and the next steps for imaging and lab tests.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Staff wasn't friendly
  • Long wait times
Helpful
Najat Chaouni – Oct 13, 2022
Dr. Randolph's Reply –
Hi Najat, thank you for your feedback!
×Post a ResponseAre you Dr. Randolph?
Dr. Randolph is superb!
My recent appointment was a follow-up about 15 months after thyroid surgery. From my first appointment with Dr. Randolph through this most recent one I have felt comfortable that I was receiving optimal care from one of the best. His "chairside" manner is relaxed and reassuring. His resume speaks for itself. I am fortunate to have been a patient of his.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Bill from Portland – Aug 18, 2022
Hi Bill, thank you for taking the time to share... Read More
×Post a ResponseAre you Dr. Randolph?
Disappointed by follow up visit
This review is a commentary on a 4 month post-surgical follow up visit: I came from almost 2 hrs away for an appointment scheduled for 11:45 a.m.. After checking in, I asked the front desk staff how the appts were running and was told that he was about 1 hr behind. I returned about 45 minutes later and was told that things were moving quickly and that I would be likely be brought in within 15 minutes. Nope. I wasn't seen until about 2 p.m.. When I was finally seen, he went over possible outcomes for blood tests that he was going to order (which could have been done previsit and then discussed at this visit). He had already discussed this at my previous post-op visit and so this was not new info.! He also did not look at my scar and only told me that it was still pink and should still be covered with scar strips after I asked him on the way out. Visit was a waste of time but cost me for gas, parking, and dealing with late traffic coming back out of town and almost missing a 6 pm appt..
What went well
  • Explained conditions well
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Appointment was rushed
  • Long wait times
Helpful
Aug 05, 2022
×Post a ResponseAre you Dr. Randolph?
Very professional and explains things clearly
This was my first visit with Dr. Randolph, and right from the start it was clear the he had already reviewed my case file in detail and was well informed. He took the time to explain the details clearly, and also stated a clear direction and plan moving forward. Dr. Randolph is also very personable and comfortable to talk with.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Ed D. – Jun 21, 2022
Hi Ed, thank you for taking the time to post a... Read More
×Post a ResponseAre you Dr. Randolph?
Hope you have all day
I’m sure he’s medically competent but he can’t manage a schedule. Several appoints I’ve waited 1.5 hrs plus just to hear come back for follow-up in 1 year. Ridiculous , have some respect for your patients
What went well
  • Appointment scheduling
  • Staff friendliness
  • Trusted the provider's decisions
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Long wait times
2 others found this helpful
Helpful
Jun 20, 2022
Hello, we are sorry to hear about your... Read More
×Post a ResponseAre you Dr. Randolph?
Very nice meeting Dr Randolph. I was referred to him for trietary care He quickly addresses the situation with a plan for surgery.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
No results
Helpful
LORI J PACHICO – Sep 03, 2021
Hi Lori, thank you for sharing your positive... Read More
×Post a ResponseAre you Dr. Randolph?
Dr Randolph and his team are top-notch thyroid surgeons. He listens and is patient. He has excellent credentials and proves them through his work. I was pleased I decided to use him for my thyroid surgery. If I needed any other thyroid surgery I would most definitely use Dr Randolph.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Aug 24, 2021
We are so happy to hear about your experience... Read More
×Post a ResponseAre you Dr. Randolph?
Dr. Randolph and his entire team provided excellent service. I am a new patient and I could not be more pleased.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Carter Hord – Nov 24, 2020
Thank you, Carter; we really appreciate your... Read More
×Post a ResponseAre you Dr. Randolph?
Dr. Randolph was great. He answered all my questions and explained everything thoroughly.
What went well
No results
What could be improved
No results
Helpful
Nov 09, 2020
Dr. Randolph's Reply –
Thank you; we really appreciate your feedback!
×Post a ResponseAre you Dr. Randolph?
Seeing Dr. Randolph is always a good experience. He has mostly been on time unless he has a full office. I was delighted the last time I saw him on 10/22/20 that there was only one other patient in his office. We could not get a reading on my ultra sound and so he encouraged me to go home and he would call as soon as it came in. He did just that and helped me to have a nice stressless weekend. I think he should get 5 stars!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Judie Day – Oct 27, 2020
Judie, thank you for sharing your positive... Read More
×Post a ResponseAre you Dr. Randolph?
I was very lucky to have been referred to Dr. Randolph. I’ve had two surgeries performed by him. Every step of the way, he’s been extremely professional. He listens. He cares. He explains things well. He follows up. All his subsequent referrals have been excellent as well.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Lee Leavitt – Aug 31, 2020
Thank you for your kind review of Dr. Randolph,... Read More
×Post a ResponseAre you Dr. Randolph?
When I entered Dr. Randolph's office, I was greeted by very friendly, cordial & welcoming staff. Dr. Randolph & his Interns are amazing. I knew instantly that I was in very competent hands. Dr. Randolph Explained everything to me, and assured me that he had no problem answering any questions & to call his office anytime. The day of my surgery, everyone involved were very nice & could not do enough for me. I had a total Thyroidectomy. All went well & all involved were wonderful. I felt great was up and about talking, eating & drinking. I had zero pain and very mild discomfort in my throat. Pain meds or over the counter were not necessary. Dr. Randolph came in to see me prior to my release & called to check on me at home. Awata his intern is amazing. Bottom line these professionals are the best. I highly recommend Dr. Randolph he is a rare gem & I will forever be grateful to him. I give Dr. Randolph 10 plus stars. God Bless all of you for everything. I feel wonderful. Thank You.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
5 others found this helpful
Helpful
Aug 18, 2019
Thank you for taking the time to share your... Read More
×Post a ResponseAre you Dr. Randolph?
I visited Dr. Randolph for a 2nd opinion and I am so grateful that I did. I was seen within 2 weeks of calling and he helped me weigh the options of either having the partial thyroidectomy or continuing to monitor. We decided to have the surgery. Afterwards, my pathology report unexpectedly came back with 2 different kinds of cancer and he fit me in within 2 days to make a plan and answer all of my questions. He is incredibly knowledgeable and has such a wonderful demeanor. Highly recommended!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
4 others found this helpful
Helpful
Lindsay Adams in Chicopee, MA – Oct 29, 2018
×Post a ResponseAre you Dr. Randolph?
Lots of useful information from Dr. Randolph ahead of the surgery and lots of personal followup by Dr. Randolph after my total thyroidectomy. After I experienced unexpected complications a few days after surgery he was in constant communication with me and worked extremely well with the attending doctor of my local hospital as they worked to resolve the issue over the 3 days I was there. Would not hesitate to recommend Dr. Randolph (and Mass Eye and Ear) to anyone needing thyroid surgery.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
  • Long wait times
5 others found this helpful
Helpful
Arundel, ME – May 05, 2017
×Post a ResponseAre you Dr. Randolph?
Highly recommend Dr. Randolph! He is great at what he does. I had a Left thyroidectomy with him about 10 years ago and other physicians comment that the scar is barely noticeable. He also uses the machine that hooks up to your voice-box so that he will not nick the vocal cords during surgery. Great doctor!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
18 others found this helpful
Helpful
Deb S. in Salem, MA – Apr 09, 2016
×Post a ResponseAre you Dr. Randolph?

Leave a review

How was your experience with Dr. Randolph?

Know Before You Go

About Me

biography

Dr. Gregory Randolph, MD is a head & neck surgery otolaryngologist in Boston, MA and has over 35 years of experience in the medical field. He graduated from Weill Cornell Medical College in 1987. He is affiliated with medical facilities such as...read more

  • Ear, Nose, and Throat

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Mass Eye And Ear Infirmary

    Fellowship Hospital, 1993

  • Ny Hospital - Cornell Medical College

    Internship Hospital, 1988

  • Weill Cornell Medical College

    Medical School, 1987
American Board of Medical Specialties®
American Board of Otolaryngology
- 
Otolaryngology†
American Board of Otolaryngology - Head and Neck Surgery®
- 
Otolaryngology-Head and Neck Surgery
†Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.

Learn more about medical license public record check

Dr. Randolph is a Healthgrades Choice provider in Ear, Nose, and Throat

    Read our methodology

    Focus on Asthma

    Locations

    Practice

    Massachusetts Eye and Ear243 Charles St Boston, MA 02114
    1
    Massachusetts General Hospital55 Fruit St Boston, MA 02114
    2

    Affiliated Hospitals

    • Massachusetts General Hospital

      55 Fruit St
      Boston, MA 02114
      Recipient of 31
      hospital awards

      America's 250 Best Hospitals Award™ (2025, 2024)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      Surgical Care Excellence Award™ (2025)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      90%
      Patients said they were given information about recovering at home

      6% higher than the national average

      86%
      Patients would recommend the hospital to friends and family

      21% higher than the national average

      View all patient feedback

    • Nantucket Cottage Hospital

      57 Prospect St
      Nantucket, MA 02554

      How patients felt about the care they received at this hospital.

      89%
      Patients said they were given information about recovering at home

      1% higher than the national average

      86%
      Patients said that nurses always listened to them and explained things well

      4% higher than the national average

      View all patient feedback

    • Brigham and Women's Hospital

      75 Francis St
      Boston, MA 02115
      Recipient of 31
      hospital awards

      America's 250 Best Hospitals Award™ (2025)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      Outstanding Patient Experience Award™ (2024, 2023, 2022)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      91%
      Patients said they were given information about recovering at home

      7% higher than the national average

      84%
      Patients said that nurses always listened to them and explained things well

      9% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality