background
background
Dr. Jack Hsu, MD

Dr. Jack Hsu, MD

Ear, Nose, and Throat*
25+ years of experience

Dr. Jack Hsu, MD is a head & neck surgery otolaryngologist in Front Royal, VA and has over 25 years of experience in the medical field. Dr. Hsu has extensive experience in Otologic Conditions & Procedures. He graduated from Thomas Jefferson University Sidney Kimmel Medical College in 1996. He is affiliated with Winchester Medical Center. He is accepting new patients and telehealth appointments.

4.7 Star Rating
Based on 23 reviews 4.7 Star Rating (23 reviews)

Practice

120 N Commerce Ave Front Royal, VA 22630
Telehealth available

Dr. Hsu is a Healthgrades Choice provider in Ear, Nose, and Throat

The Healthgrades Choice designation helps you understand the most important factors to consider when choosing a healthcare professional. This designation is earned based on four set standards.
Read our methodology

  • Above average experience
  • Good hospital quality
  • Good patient ratings
  • No healthcare sanctions
  • Area of Expertise
    Dr. Hsu specializes in the area of Otolaryngology-Head and Neck Surgery. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Outstanding Patient Experience Award™ See hospitals
ADVERTISEMENT
healthgrades-rx

Save money with free prescription discounts

Optum Perks and Healthgrades are subsidiaries of RVO Health.

Experience Check

Search for experience in a specific area

Insurance Check

Search for your insurance carrier and choose your plan type

Dr. Hsu's Reviews

Likelihood to recommend Dr. Hsu

4.7
23 ratings, 10 with a written review
5 star
87%
87%
4 star
9%
9%
3 star
0%
0%
2 star
0%
0%
1 star
4%
4%

Your trust is our top concern.

We strive to keep reviews honest, trustworthy, and fair.

Doctors can not pay for good reviews, nor can they pay to have negative reviews removed.

We monitor all reviews to ensure they comply with our guidelines and don’t include personal information, profanity, libel, defamation, harassment, obscenity or fraud.

Any reviews that are deemed fraudulent or violate our guidelines will be removed immediately.

All reviews are confirmed and audited before publication, and community members have the ability to flag inappropriate content for further review by our team.

Friendly and always smiling good at his occupation. Would recommend.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Wendy Stout – Oct 31, 2023
×Post a ResponseAre you Dr. Hsu?
Great doctor dedicated to patient care
I had been diagnosed with a benign nodule in the left side of my thyroid in 2012. In 2023, the size of the nodule had increased to the point where swallowing became more difficult. I had consulted with Dr Hsu since 2017 and we determined that it was time to remove half of my thyroid. I am 68 yrs old and hadn't had a surgery since I was 34 yrs old. I was nervous about the procedure, but Dr Hsu gave me all the information and encouragement you could ever want in a doctor. His expertise and knowledge is beyond reproach and his ability to explain the procedure and the healing process was very comforting and helpful. Now, 3 months since the surgery, I feel good, my voice is fine, and the scar is getting smaller each day. I wouldn't hesitate to use Dr Hsu again and I highly recommend his service!
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Mary P – Jun 28, 2023
×Post a ResponseAre you Dr. Hsu?
Sub-Standard Medical Care
Dr. Hsu has a friendly bed-side manner. However, after (3) visits over (6) months and $90 in co-pays, I'm no closure to receiving a diagnosis for the ear pain I have been experiencing. Every visit was the same...come in, sit down, answered some questions, then the Dr. would inspect my ears with a strong camera that captured the outer ear (not middle or inner ear). During my (3) visits, I was told "I'm not sure what it is, but call me if you continue to experience these symptoms." Well... I did, and still no answers. No answers because absolutely NO tests were conducted - no blood work, no antibiotics to treat a potential middle-ear infection, no scope to view the tube connecting my ear and throat - nothing! When I called to make a 4th appointment, I was told I'd have to see a neurologist - there's nothing the Dr. could or would do. Furthermore, Dr. Hsu's staff, were unprofessional, as IF I was there to serve them - likely related to the 3rd world culture at Valley Health. Shame...
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Undiagnosed Ear Pain – Dec 08, 2022
×Post a ResponseAre you Dr. Hsu?
Couldn’t possibly ask for a better ENT. Dr. Hsu was kind, professional, and explained everything thoroughly every step of the way. He clearly cares about his patients deeply, and it’s honestly such a refreshing experience to see a doctor who actually cares about you. I wound up getting a tonsillectomy and would not have wanted to do the procedure with anyone else as he did a fantastic job. (It’s actually pretty intimidating to get that surgery as an adult, and he warned me ahead of time I would be miserable. Worth it!) His entire staff is also great and very prompt at answering/returning any phone calls. Highly recommend him to everyone.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Kelsey – Jul 04, 2021
×Post a ResponseAre you Dr. Hsu?
Everything you would want out of a doctor he possesses. Kind, smart, funny, great listener, accepting, understanding, awesome at explaining everything, and by far great bedside manner.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
2 others found this helpful
Helpful
Sherri – Sep 20, 2019
×Post a ResponseAre you Dr. Hsu?
Dr. Hsu is wonderful! He is kind, thoughtful, extremely knowledgeable and competent. After 60 years of having nasal polyps removed by a number of physicians, I had the best experience ever. I will recommend him to everyone I know. We are so fortunate to have him in Front Royal, VA
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Adele Hatcher in Front Royal, VA – Aug 27, 2019
×Post a ResponseAre you Dr. Hsu?
I met Dr. Hsu yesterday for the first time/first time appointment. What a fine gentleman and doctor. He explained everything very clearly and succinctly. I wish that I had met him decades ago. I fully recommend him and he had a very fine, friendly staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
David E. Feiring – Aug 17, 2019
×Post a ResponseAre you Dr. Hsu?
Recently, my wife sought medical attention for neck swelling at an Urgent Care office, where she was basically told that there was a strong possibility she had cancer. Needless to say, this destroyed our weekend. Dr. Hsu's staff kindly squeezed us in for an appointment first thing Monday morning. The Nursing Staff is SECOND TO NONE. Professional and HUMAN, and FUN. Dr. Hsu, turns out, is the most PERSONABLE, UNDERSTANDING, CALMING, COMPETANT doctor we have ever met. We simply love them all
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
6 others found this helpful
Helpful
Diane in Front Royal, Va – Nov 22, 2016
×Post a ResponseAre you Dr. Hsu?
He took his time, and my son loved him! I really liked the fact that he took so much time to explain to me why and how we were having he problems with my two year old that we were! BEST ENT AROUND!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
MSM_MOMMA in Luray, VA – Sep 29, 2016
×Post a ResponseAre you Dr. Hsu?
I was a walk in and I got accepted. Very friendly staff The doctor was wonderful and very professional.He spend a lot of time with me and was listening to my problem. He helped me where other doctors couldn't.I am very greatful to Dr Hsu
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
7 others found this helpful
Helpful
Elke R. in Front Royal, VA – Jun 16, 2016
×Post a ResponseAre you Dr. Hsu?

Leave a review

How was your experience with Dr. Hsu?

About Me

biography

Dr. Jack Hsu, MD is a head & neck surgery otolaryngologist in Front Royal, VA and has over 25 years of experience in the medical field. Dr. Hsu has extensive experience in Otologic Conditions & Procedures. He graduated from Thomas Jefferson University...read more
  • Ear, Nose, and Throat

  • Otolaryngology-Head and Neck Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Thomas Jefferson University Sidney Kimmel Medical College

    Medical School, 1996
  • Pennsylvania State University

    Undergraduate School, 1994
American Board of Medical Specialties®
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Dr. Hsu is a Healthgrades Choice provider in Ear, Nose, and Throat

    Read our methodology

    Locations

    Practice

    Valley Health Multispecialty Clinic120 N Commerce Ave Front Royal, VA 22630
    1
    Upstate Medical University750 E Adams St Syracuse, NY 13210
    2
    Warren Multi-Specialty Clninc351 Valley Health Way Front Royal, VA 22630
    3

    Affiliated Hospitals

    • Winchester Medical Center

      1840 Amherst St
      Winchester, VA 22601
      Recipient of 14
      hospital awards

      Outstanding Patient Experience Award™ (2024)

      Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

      View all awards

      How patients felt about the care they received at this hospital.

      87%
      Patients said they were given information about recovering at home

      3% higher than the national average

      80%
      Patients said that nurses always listened to them and explained things well

      5% higher than the national average

      View all patient feedback
    Learn more about how Healthgrades measures Hospital Quality