Dr. James Allen, MD

I have been seeing Doctor Allen for regular prostate checks for a few years. He diagnosed me with prostate cancer. You would think that asking questions would be something he would be good about. Forget it. There was an issue with scheduling the MRI he ordered. He never got back to me. I scheduled it someplace else. They never processed the pre-authorization. When a doctor says you have cancer, that usually causes some stress. He doesn’t care. This has been a nightmare in every respect

I just moved to the area and had an emergency situation involving my left kidney which required an emergency stent, hospitalization, extreme pain, ambulance trips and fear I might lose my kidney. The hospital prescribed me Dr. Allen and during this time, he was comforting, his bedside manner was superb and I felt comforted in knowing that with a doctor I never met before I was in safe hands going through a couple procedures requiring anesthesia. His follow up was exceptional and when he even suspected I was having symptoms, he prescribed tests for me immediately. Dr. Allen’s ability to just talk to you when you’re overwhelmed and scared in a health crisis after all the medical conversations have taken place is just real. He took his time with me inpatient and outpatient along with follow up. He kept me informed. He has a funny sense of humor…and I felt he cared about me…his patient. I feel blessed to have had him in a time of crisis and to have him as my specialist.

Dr. James Allen has extremely poor communication skills. Staff from a local agency called the Dr. On Call and it was Allen. He was very rude and felt the question was beneath him and hung up without answering the question fully. Staff called again and of course got Dr. Allen this time he lectured staff about wasting his time, he wanted to know which agency staff worked with and hung up without answering the question. Agencies can not make even simple medication changes without getting permission from treating doctors. Attaching staff like they did something wrong is uncalled for and extremely unprofessional. Staff should not be made to feel they are stupid a doctor should have enough communication skills to be able to carry on a conversation and answer basic medical questions. I hope someone at AHN feels this is not a good representation of how doctors communicate representing AHN and Jefferson Hospital. Please let Dr. James Allen know his bad side manner needs to be corrected.

This is to acknowledge the exceptional services provided to me by James E. Allen, M.D. I was dealing with a urological problem of unknown origin. After standard testing and two outpatient surgical diagnostic procedures, his initial suspected diagnosis proved to be correct and the situation is now resolved. Throughout my treatment, he encouraged me to make my own care decisions & explained every facet of my treatment. This inspired confidence in his expertise and I feel it was well deserved.