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Dr. Kelly Mathes, DO

Dr. Kelly Mathes, DO

Family Medicine*
10+ years of experience

Dr. Kelly Mathes, DO is a family medicine physician in Neenah, WI and has over 10 years of experience in the medical field. She graduated from Des Moines University College of Osteopathic Medicine in 2014. She is affiliated with medical facilities ThedaCare Regional Medical Center-Appleton and ThedaCare Regional Medical Center-Neenah. She is accepting new patients and telehealth appointments.

1.8 Star Rating
Based on 9 reviews 1.8 Star Rating (9 reviews)

Practice

333 N Green Bay Rd Neenah, WI 54956
Telehealth available

At a Glance

  • Area of Expertise
    Dr. Mathes specializes in the area of Family Practice. See board certifications
  • Friendly Staff
    Patients said the staff was friendly. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Good Patient Care
    Patients said they had exceptional care at this hospital. See hospitals
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Dr. Mathes' Reviews

Likelihood to recommend Dr. Mathes

1.8
9 ratings, 9 with a written review
5 star
11%
11%
4 star
0%
0%
3 star
0%
0%
2 star
33%
33%
1 star
56%
56%

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Never Dealt With Anyone So Arrogant
My daughter is Downs Syndrome and 41 years old. She is overweight which research shows is typical..Our appointment with Kelly (I won't refer to her as a Doctor because she doesn't deserve that recognition) was terse, rude, non compassionate, not even helpful with our concerns! She simply blamed us, as parents, for her weight issues.My daughter was born with a hole in her heart, 11 pneumonias by 9 months old, bi-lateral capsular plication (this means had to have both of her legs 'broken' and placed so the joints would fit into the sockets) requiring plates and pins. This was at 18 months and a second surgery 9 months later to remove the hardware and required body casts, underarms to toes, replaced every three weeks until age 3.At 4 she was diagnosed with Acute Lymphoblastic Leukemia and we spent every day of 9 months at Milwaukee Children's Hospital.And this woman has the audacity to tell me that I'm at fault for something now after having having gone through protecting my child
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Patty – Oct 31, 2024
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Establishing new patient
Kelly is very arrogant and rude. She doesn't listen to you. She pushes her agenda and disregards anything you say. Had to tell her this is not going to work for her to be my doctor because she wouldn't listen to anything I was saying. I do not recommend her. However, her staff was very pleasant.
What went well
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
4 others found this helpful
Helpful
Nov 30, 2023
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Establishing Care
I moved to the area and needed a new doctor. I chose Dr. Mathes and am very happy with her. She took time to talk to me and get to know me.
What went well
  • I felt respected
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Oct 03, 2023
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Appointment was OK but double billed
My insurance requires I get a physical every year, so I scheduled with Dr. Mathes. I was reluctant to do so based on all the bad reviews, but I had to get my physical in. The appointment was fine. We covered my lab results and she went through my medical history. As it turns out she coded the appointment as a physical AND an office visit resulting in me being billed out of pocket since she "advised or treated" conditions. The two conditions I have are well managed by diet and exercise, so her "advising and treating" were non-existent. Turns out Thedacare is about as honest as a used car lot and Dr. Mathes is just another salesman. Watch out that you don't get charged for rustproofing you didn't want.
What went well
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
No results
4 others found this helpful
Helpful
Jul 05, 2023
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Not good
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
5 others found this helpful
Helpful
Kim pruchnofski – Apr 09, 2023
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She was very rude doesn’t listen to your concerns. I personal work for ThedaCare and this treatment is not like ThedaCare. She had no compassion for patients
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
10 others found this helpful
Helpful
Dec 11, 2022
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Beware
Rude, insulting, doesn't listen. She scored the Hat Trick. Almost walked out my appointment for the first time.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
  • Office environment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
  • Long wait times
11 others found this helpful
Helpful
Aug 25, 2022
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My doctor was unavailable so I scheduled an appointment with Kelly Mathes, who was condescending and did not seem very knowledgeable. I had several concerns and for each one she referred me to a specialist but wouldn't make any recommendations as to where I should go. For hip problems, she did not do any imaging but rather wrote out a prescription for a medicine that reacts with one I am currently on. Then, without knowing what the issue was she told me to begin exercising and start PT. Apparently, resting the joint is the prescribed course of action. What bothers me as much as the perceived incompetence, is that when I asked if she had any hip exercises she refused to provide any and said she "wouldn't play PT-lite" in a rude tone.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
9 others found this helpful
Helpful
Jul 06, 2022
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Concerned about paperwork details not big picture. Not a good choice for patients with lots of health issues. Doesn’t use common sense. Focused on computer system records rather than patient needs or concerns. Arrogant.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Didn't trust the provider's decisions
9 others found this helpful
Helpful
New patient – Jul 01, 2022
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About Me

biography

Prevention is the best approach to any medical problem. I make it a point to discuss guidelines and personalize recommendations for routine checkups, screenings and other preventative care services to all my patients.

I believe in...
read more
  • Family Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Deaconess Hospital

    Residency Hospital, 2017
  • Des Moines University College Of Osteopathic Medicine

    Medical School, 2014
American Board of Medical Specialties®
American Board of Family Medicine®
Family Practice
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

ThedaCare Physicians Neenah333 N Green Bay Rd Neenah, WI 54956
1

Practice

Deaconess Hospital Inc.415 W Columbia St Ste 110 Evansville, IN 47710
2

Practice

Children's Hospital of Wisconsin-Fox Valley130 2nd St Neenah, WI 54956
3

Practice

Unavail1800 Lawrence Dr De Pere, WI 54115
4

Affiliated Hospitals

  • ThedaCare Regional Medical Center-Appleton

    1818 N Meade St
    Appleton, WI 54911
    Recipient of 1
    hospital award

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    4% higher than the national average

    79%
    Patients said that nurses always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
  • ThedaCare Regional Medical Center-Neenah

    130 2nd St
    Neenah, WI 54956
    Recipient of 2
    hospital awards

    Surgical Care Excellence Award™ (2024)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    Patient Safety Excellence Award™ (2023)

    Top in the nation for providing excellence in patient safety by preventing infections, medical errors, and other preventable complications

    View all awards

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    4% higher than the national average

    79%
    Patients said that doctors always listened to them and explained things well

    3% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality