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Dr. Kevin Michels, MD

Dr. Kevin Michels, MD

Ophthalmic Plastic & Reconstructive Surgery*
20+ years of experience

Dr. Kevin Michels, MD is an ophthalmic plastic & reconstructive surgeon in Richland, WA and has over 20 years of experience in the medical field. He graduated from Oregon Health & Science University in 2004. He is affiliated with medical facilities MultiCare Deaconess Hospital and Prov Sacred HRT Medical Center and Childs Hosp.. He is accepting new patients.

4.9 Star Rating
Based on 69 reviews 4.9 Star Rating (69 reviews)

Practice

475 Bradley Blvd Richland, WA 99352

At a Glance

  • Area of Expertise
    Dr. Michels specializes in the area of Ophthalmology. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Good Communication
    Patients said there was good doctor communication at the hospital. See hospitals
  • Trustworthy
    Patients said this doctor is trustworthy. See reviews
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Dr. Michels' Reviews

Likelihood to recommend Dr. Michels

4.9
69 ratings, 53 with a written review
5 star
96%
96%
4 star
1%
1%
3 star
0%
0%
2 star
0%
0%
1 star
3%
3%

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this man ruined my eyes
a horrible surgery, horrible staff, left me with years of suffering. He never followed up on what he started. He left me waiting in rooms more than an hour on more than one occassion.
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Staff wasn't friendly
  • Appointment was rushed
Helpful
bluepastry – Mar 15, 2024
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Terrible experience
The only good thing was they helped get me scheduled soon because I was on a time crunch. This doctor barely gave me the time of day though. I was seen for both eyelids. I had a stye on one, and a chalazion on the other but he didn't even bother to explain that to me. He just said they are both styes. It was very rushed before and after my procedure to drain. He didn't give me proper aftercare instructions. The procedure hurt. And he didn't prescribed antibiotics. One eye got infected after my procedure, and I had to go see another doctor during my road trip to have it drained AGAIN. I had a TOTALLY different experience at the second place, magnifying how terrible my first was. I would not recommend or ever go back to Dr. Michels.
What went well
  • Appointment scheduling
  • Staff friendliness
  • Wait times
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
Helpful
Rachel – Sep 11, 2023
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Overall good
It's hard not to like Dr. Michels. Good personality and staff. Surgery went well and healed quickly. almost too quickly. My only complaint is I wish he had been more methodical and precise about how much lid to trim. It is easier and less complicated the less they take, but also less effective.
What went well
No results
What could be improved
No results
Helpful
Gramalove – Aug 23, 2022
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Impeccable Customer Service
Dr. Michels and his team exude incredible quality service, provided an informative surgery packet and exhibited superb bedside manners. Everyone taking care of me from my first appointment, surgery day and post-op appointment, were friendly, genuine and true caregivers. I received information during each step of the way. I followed all instructions to a "T", which assisted my healing time.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Barbara – Jun 08, 2022
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Dr Kevin Michels and His Team Did An Awesome Job Taking Care Of My Medical Needs, I would Recommend Them To Anybody, Thank You Very Much ,Tim Randall
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Tim Randall – Dec 19, 2021
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Dr Michels is a superior surgeon. In my initial visit, he caught some concerning conditions in my health record. Subsequently, he ordered more tests which revealed some things that needed to be addressed by other specialists. I will always be grateful for his persistence and medical knowledge. He genuinely cares about his patients from the first visit to the final follow up appointment. He also has a very caring and professional staff. I highly recommend him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Diane – Oct 13, 2021
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Dr. Michels performed eyelid surgery on both of my husbands eyes. His explanation of the procedure was informational and we felt very comfortable with Dr. Michels and his staff. Both surgeries went well and down-time was minimal. I would recommend Dr. Michels to anyone who needs eye surgery. We are very pleased with our experience with Dr. Michels and his staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Harry and Jo Roth – Oct 12, 2021
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Doctor Michels performed eyelid reduction surgery on me, excellent result with very little discomfort
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Tom Schaffer – Jun 19, 2021
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Dr. Michels provides superior care. His surgery skills are excellent. The staff at his office are friendly. The surgery center was above my expectations.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Thea Few – Jun 12, 2021
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Dr. Michels did an excellent job on my daughter’s eyelid surgery. We are very happy with the results. Our experience working with him could not have been better.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sean Currigan – May 28, 2021
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Dr. Michels performed surgery for my droopy eyelids, and the outcome was wonderful! He also did a procedure for my eyelashes that were growing inward. He is a talented surgeon and a very nice man! And his staff is top-notch too!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Connie in Spokane – May 21, 2021
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Dr. Michels and staff were very good. Excellant care and excellent results. I would recommend Dr. Michels any time. Great job on my eyes.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dave Van Hersett – May 13, 2021
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Dr. Michels is a skilled and artistic surgeon . I am extremely pleased with the outcome associated with my recent surgery.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
George Patrick Murphy – Apr 13, 2021
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I had many visits with Dr. Michels. He performed ectropion/lateral canthoplasty/conjnctivoplasty of upper lids. I know big words, my eyes bulged due to Graves disease and he fixed them. I no longer sleep with my eyes half open and my chronic dry eye has been resolved. I am more than pleased with the work he did and I would recommend him with confidence. The office staff is tremendous, helpful and there for the patients. They understand about insurance and made sure that I did not have to worry about a surprise bill. I will without hesitation go back to him if I need anything else done on my eyes.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Kathy Sargent – Apr 03, 2021
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I had droopy eyelids so I had to have surgery on both eyelids. Dr. Michaels did a wonderful job. I healed quickly and can see so much better now. The entire process was made easy and the whole staff was wonderful. Would highly recommend Dr. Michaels.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Mar 30, 2021
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The whole process from start to finish was seamless and comfortable. The staff is friendly and knowledgeable. My only regret is that I did not do this five years ago. My vision is better, I feel less tired from straining to see and the results are very nice aesthetically. Top notch experience all the way. A million thanks! Steph
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Stephanie Alvarado – Mar 28, 2021
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Wonderful results, excellent at what he does.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 13, 2021
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On October 20, 2020, Dr. Kevin Michels did surgery on my eyelids since I have a rare form of Muscular Dystrophy (OPMD) which caused by eyelids to droop. They were so bad that I had to lift my head up and back so I could see to drive. When he did my surgery, he found the perfect balance of raising my eyelids so that they were above the pupils but still allowed me to completely close my eyes. I am very pleased with the results and highly recommend Dr. Michels to anyone needing eyelid surgery.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Sharon Malone – Dec 09, 2020
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Eyelid & brow repair - excellent! Outstanding care from staff and Dr. Michels. Professional, caring and efficient.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
tina piaskowski – Nov 16, 2020
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I had been to several other optometrists and as well as ophthalmologist in the past with no relief. Dr Kevin Michels knew exactly what to do to solve the problem I was having with chronic infection to my lacrimal duct. Problem is now resolved. I am 100% satisfied with Dr Michels and the entire staff at Northwest Eyelid and Orbital.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Oct 28, 2020
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Leave a review

How was your experience with Dr. Michels?

About Me

care philosophy

The approach from the entire clinic team for any patient in our practice is to try to individualize that person's care to achieve the best possible outcome.  In short, my goal is to provide any options, surgical or medical, that...read more

biography

I completed my ophthalmology residency at the Casey Eye Institute at Oregon Health and Science University in Portland, Oregon in 2008.  I was fortunate enough to be selected to two year American Ophthalmic Plastic and Reconstructive Surgery...read more
  • Ophthalmic Plastic & Reconstructive Surgery

  • Orbital Disorders

  • Orbital Surgery

  • Oculoplastic Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Ophthalmic Surgeons And Consultants Of Ohio

    Fellowship Hospital, 2010
  • Casey Eye Institute/oregon Health And Sciences University

    Residency Hospital, 2008
  • Legacy Emanuel Medical Center

    Internship Hospital, 2005
  • Oregon Health & Science University

    Medical School, 2004
  • Pacific Lutheran University

    Undergraduate School, 1999
American Board of Medical Specialties®
American Board of Ophthalmology®
Ophthalmology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

Locations

Practice

Northwest Eyelid and Orbital Specialists PS475 Bradley Blvd Richland, WA 99352
1
Northwest Eyelid and Orbital Specialists PS825 SE Bishop Blvd Ste 201 Pullman, WA 99163
2

Practice

Northwest Eyelid and Orbital Specialists PS.626 S Sheridan St Spokane, WA 99202
3

Affiliated Hospitals

  • Prov Sacred HRT Medical Center and Childs Hosp.

    101 W 8th Ave
    Spokane, WA 99204
    Recipient of 7
    hospital awards

    How patients felt about the care they received at this hospital.

    85%
    Patients said they were given information about recovering at home

    1% higher than the national average

    80%
    Patients said that doctors always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
  • MultiCare Deaconess Hospital

    800 W 5th Ave
    Spokane, WA 99204

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality