Dr. Michael Rensch, MD
Gastroenterology*
Dr. Michael Rensch, MD is a gastroenterologist in Kerrville, TX. Dr. Rensch has extensive experience in Esophageal Disorders, Pancreatic Disease, and Gastrointestinal Disorders. He is affiliated with medical facilities such as Methodist Hospital Stone Oak and Methodist Hospital. He is accepting new patients and telehealth appointments.
3.4 Star Rating
Based on 44 reviews 3.4 Star Rating (44 reviews)
Practice
420 Water St Ste 103 Kerrville, TX 78028Telehealth available
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Dr. Rensch's Reviews
Likelihood to recommend Dr. Rensch
3.4
44 ratings, 28 with a written review
| 5 star | 52% | 52% |
| 4 star | 7% | 7% |
| 3 star | 2% | 2% |
| 2 star | 5% | 5% |
| 1 star | 34% | 34% |
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Dr. Rensch Was Great
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
byoung1953 – Feb 07, 2025
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Great Doctor, great experience
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Oct 12, 2024
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Terrible doctor
What went well
No results
What could be improved
- I didn't feel respected
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
2 others found this helpful
Helpful
Sep 05, 2024
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Excellent. Experienced. Direct. Kind. All the qualifications for a no nonsense qualified physician. Addresses the patient directly, and asks if there are any unanswered questions .
What went well
No results
What could be improved
No results
Helpful
Aug 12, 2024
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misdiagnosed cancer.
What went well
No results
What could be improved
- I didn't feel respected
- Didn't listen or answer questions
- Didn't trust the provider's decisions
4 others found this helpful
Helpful
misdiagnosed cancer. – May 21, 2024
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Was extremely sarcastic and rude.
What went well
No results
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
2 others found this helpful
Helpful
Lisa Lee – Apr 22, 2024
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Good experience ..considering
What went well
- I felt respected
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Deb Schlabach – Jan 20, 2024
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I am very impressed with Dr. Rensch and his nursing team. However, his office staff is rude and unprofessional. They also do not understand billing codes or insurances very well.
What went well
- Trusted the provider's decisions
What could be improved
- Staff wasn't friendly
Helpful
Jul 19, 2023
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Easy colonoscopy
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
Ronald McIntire – Feb 03, 2023
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Had to leave one start or review wouldn’t save but was going to leave no stars as Dr Rensch is no good. He has no idea what he is doing. Had to seek second opinion and all I had was gas. How sad he had no clue and he is suppose to be a specialist All he wanted was money. Should have known he was no good as they have a very high turnover of staff in this office.
What went well
No results
What could be improved
- Didn't trust the provider's decisions
1 other person found this helpful
Helpful
Very unhappy patient – Aug 07, 2021
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My appointment was a meet and greet to see if we were a good fit. My goal was to find a doctor that knew more about Celiac Disease than I. Even though I was the last patient of the day, my appointment was not rushed. And yes, we were a great fit!!
What went well
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
What could be improved
No results
Helpful
May 08, 2021
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Excellent
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
1 other person found this helpful
Helpful
JMorgan – Dec 18, 2019
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Dr Rensch took 5 minutes to Dx a problem that had stymied other doctors for 15 years He picked up on abdominal masses that were ignored by the hospital and my surgeon. Beyond those, he’s taken excellent care of my complex gastric problems. I call him my savior.
What went well
- Office environment
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
4 others found this helpful
Helpful
Martha Hix in Kerrville, TX – Jun 22, 2019
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I’ll give doctor 5 stars for excellent Care and yes I have referred others to him.
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
Jun 21, 2019
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He did a procedure on me and was very kind and gentle in his explanation of everything. He took his time to make sure I understood and was very patient and a good communicator.
What went well
No results
What could be improved
No results
1 other person found this helpful
Helpful
May 09, 2019
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Dr Rensch is very patient and kind. He took the time to explain things to me. He even gives his cell number to patients so that he can be accessible. He also offers same day appts for urgent issues.
What went well
No results
What could be improved
No results
2 others found this helpful
Helpful
Apr 08, 2019
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Dr. Rensch is a fine man, but the only time I saw him was just before and after my procedure. All other visits were conducted by a nurse practitioner. The office staff is terrible! They encourage you to use the Patient Portal, but then they don't monitor it. My medical records were incorrect, and have not been corrected after several months. I was overcharged for my co-pay (which had to be made in advance), and have ignored my requests for a refund of what I overpaid.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
7 others found this helpful
Helpful
KL in Kerrville, TX – Jan 04, 2019
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I visited this office several times and each time I was scheduled with a lady. She was very knowledgeable & friendly, however I felt pressured to have another colonoscopy because my last one, even though only 2 years old, was done by another dr. When I finally agreed, I was told by the front desk I had to pay nearly $300 to his office before they could do it, plus other fees to hospital and anesthesiologist. I went to another GI Dr. and only had to pay $40 for colonoscopy using same insurance.
What went well
- Office environment
- Appointment scheduling
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
4 others found this helpful
Helpful
J in Kerrville, TX – Aug 08, 2018
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Called to schedule a colonoscopy but got the office voice mail recording. Left a message on a Wednesday morning but they did not return my call until late on Friday afternoon. By that time I had already scheduled with another doctor. Poor business practice to not return calls in a timely manner.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Didn't trust the provider's decisions
5 others found this helpful
Helpful
Disappointed in Kerrville, TX – Jul 04, 2018
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Staff was nice but never got a return phone call when one was needed. My son had continuous abdominal pain after what we thought was the issue for the pains subsided,they ordered ct scans,upper endoscopy,nothing found and was told there were no more testing that could be done,and was just given a couple of diff prescriptions to TRY, we found a new Dr. That was able to help him. Granted we never actually saw the Dr. but was just a waste of time and my son's health suffered in the mean time.
What went well
- Office environment
- Staff friendliness
- Wait times
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
8 others found this helpful
Helpful
Kerrville TX – Nov 16, 2017
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Leave a review
How was your experience with Dr. Rensch?Overall Patient Satisfaction
44responses
Likelihood of recommending Dr. Rensch to family and friends is 3.3863637 out of 5
About Me
care philosophy
To honor the profession of medicine by endless dedication to my patients. To provide education to my patients, empathy when desired, and a diagnosis when required.biography
Born and raised in Minnesota.14 years active duty in service to the U.S. Army
Gastroenterology
Internal Medicine
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
Brooke Army Mc
Fellowship HospitalFitzsimons Army Mc
Residency HospitalFitzsimon Army Hospital
Internship Hospital, 1992
American Board of Medical Specialties®
American Board of Internal Medicine®
-
Gastroenterology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
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Locations
Practice
Practice
Office112 Herff Rd Ste 250 Boerne, TX 78006
Surgery Center of Boerne112 Herff Rd Ste 200 Boerne, TX 78006
Affiliated Hospitals
- Recipient of 3
hospital awardsView all awardsOutstanding Patient Experience Award™ (2024, 2023, 2022)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all patient feedbackHow patients felt about the care they received at this hospital.
89%Patients said they were given information about recovering at home5% higher than the national average
81%Patients said their room and bathroom were always kept clean14% higher than the national average
- Recipient of 22
hospital awardsAmerica's 250 Best Hospitals Award™ (2025, 2024, 2023)
Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis
View all awardsGastrointestinal Care Excellence Award™ (2025, 2024)
Superior clinical outcomes in colorectal surgeries, gallbladder removal, upper gastrointestinal surgery, and treating bowel obstruction, gastrointestinal bleeds, and pancreatitis
View all patient feedbackHow patients felt about the care they received at this hospital.
80%Patients said they were given information about recovering at home4% lower than the national average
75%Patients said that doctors always listened to them and explained things well1% lower than the national average
- Recipient of 57
hospital awardsAmerica’s 100 Best Hospitals for Gastrointestinal Care Award™ (2025, 2024, 2023)
Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery
View all awardsAmerica’s 100 Best Hospitals for Gastrointestinal Surgery Award™ (2025, 2024, 2023)
Superior clinical outcomes in bowel obstruction treatment, colorectal surgeries, gallbladder removal, and upper gastrointestinal surgery
View all patient feedbackHow patients felt about the care they received at this hospital.
84%Patients said they were given information about recovering at home77%Patients said that nurses always listened to them and explained things well2% higher than the national average
Learn more about how Healthgrades measures Hospital Quality