Dr. Nadeem Esmail, MD

The dental work was fine. The billing department is difficult at best. The billing department was so rude and aggressive and upset me so much that within a few minutes of being hung up on, because I couldn’t give them an honest date and time when I could make my next payment, I cut my index finger off on a table saw. I was so infuriated by the call that I couldn’t pay attention to what I was doing. It’s obviously my own fault but the call was so aggravating I was completely distracted. My index finger had to be amputated. My thumb reattached. Over 50 stitches. I’ll never be the same. All I was telling billing is I could not give an exact day and time I could make the next payment but that I would pay off our less then a thousand dollar balance. My 4 and a half hours in surgery, loss of finger, and permanent handicap makes me wish I’d have sent that call to voicemail.

We had submitted all the required insurance/biographical in August of this year (it is now December) . During consultation part, we were presented with an upfront charge of almost $4,000. When questioned further about that this is/was unusual the associate stated “that’s the way it is with that plan” at that point we realized something was up; when further pushed on how would we recoup part of the payment from insurance, knowing that we paid in full. When I personally went back to ask about this, I was advised that “ I don’t have to tell you that we are out of network, even if you asked”. Our only recourse now is to proceed with the WA State Attorney General’s office and initiate a formal complaint. One would think that being upfront is expected in these types of situations, but that is not what we experienced.

He's smart, answered several questions, but seemed rushed to get out of the appt. after spending about 5-10 minutes with me.