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Dr. Richard Troy, MD

Dr. Richard Troy, MD

Urology*
35+ years of experience

Dr. Richard Troy, MD is a urologist in Crystal Lake, IL and has over 35 years of experience in the medical field. Dr. Troy has extensive experience in Urinary Calculi & Removal and Urinary Conditions. He graduated from University of Illinois College of Medicine in 1987. He is affiliated with medical facilities such as Advocate Good Shepherd Hospital and Northwestern Medicine McHenry Hospital. He is not accepting new patients.

4.5 Star Rating
Based on 53 reviews 4.5 Star Rating (53 reviews)

Practice

360 Station Dr Ste 110 Crystal Lake, IL 60014
Telehealth available

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At a Glance

  • Area of Expertise
    Dr. Troy specializes in the area of Urology. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    Patient Safety Excellence Award™ See hospitals
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Dr. Troy's Reviews

Likelihood to recommend Dr. Troy

4.5
53 ratings, 41 with a written review
5 star
81%
81%
4 star
8%
8%
3 star
0%
0%
2 star
0%
0%
1 star
11%
11%

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Horrible experience.
During my years, between me and my family, I have dealt with many different doctors and, without any doubt, my experience with Dr. Troy was the worst. During my procedure it was obvious he was unprepared. He didn't know what medications I was taking, he didn't know that I had a PSA test done earlier in the week, he left the room to get some information and never came back, and got angry when I asked questions. I have now changed doctors. FYI, I have given many 5 stars to different MDs, and this is my only negative review.
What went well
No results
What could be improved
  • I didn't feel respected
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
1 other person found this helpful
Helpful
Chuck – Dec 15, 2023
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Prostate Consultation
Had a consultation appt. with Dr. Troy recently about a suspected prostate problem and the guy was so thorough in his explanations I left feeling confident in his analysis and planned procedure.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Lou Antonacci – Apr 06, 2023
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Dr. Troy is an exceptionally great doctor. He has saved my life twice, once in 2005 and again in 2017. Both times from kidney failure. The first time I lost one kidney from stage 3B cancer. Two doctors were telling me at that time I had 4 months to live. Dr. Troy and my radiologist saved me. The second time in 2016 I was sent 50 miles away to Rush Hospital in Chicago with a 3 1/2 centimeter kidney stone as a candidate for the Da Vinci Robot. Rush sent me home to wait indefinitely for surgery. I contacted Dr. Troy who performed the surgery at Good Shepherd quickly within a short time and saved me again. I did not lose my only kidney. Dr. Troy is extremely competent. He is a joy to visit, always pleasant and optimistic. My family and I are very grateful to know him.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Demetra Joyce – Apr 10, 2021
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Excellent physician. Caring. Competent. Just a great person.
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Adonis Foss – Sep 08, 2020
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I recently completed my first medical visit at the office of Dr. Troy. Dr. Troy's staff were very professional and they asked me about my background and any concerns that I had. Dr. Troy also asked me very good questions and the exam that I received was top notch. Dr. Troy seemed to care very much about my health and offered several suggestions to me so I can optimize my health plan. Dr. Troy seems very competent and very kind - two things that I look for in a physician. I did not have to wait long to see Dr. Troy and I believe that his office is run efficiently. I look forward to seeing Dr. Troy and his staff next year during my next appointment. I also am recommending Dr. Troy to my family and friends.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
1 other person found this helpful
Helpful
Dave – Jul 07, 2020
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Learned a lot from nurses and doctor. Great staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jun 26, 2020
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Easy and convenient. Early hours so I could schedule before work. Took his time and explained everything clearly.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
2 others found this helpful
Helpful
Dan – Jun 22, 2020
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Urology concerns are often difficult to discuss. Especially in the absence of nonverbal feedback. Using zoom technology with Dr. Troy helped ta make the the experience comfortable and successful.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jun 20, 2020
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very efficient was in an out everyone was very friendly
What went well
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
What could be improved
No results
Helpful
Jun 18, 2020
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Dr. Troy has been my urological physician for several years. I continue as his patient because he's obviously concerned about my urological care. He is never rushed/hurried during my appointments and comprehensively covers any treatments and questions I may have.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jim Thompson – Jun 17, 2020
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My experience with Dr. Troy and his staff in South Barrington was above and beyond. The staff were very friendly and highly efficient, getting all the necessary paperwork processed with great ease. Dr. Troy was very accommodating, professional, and understanding. This was my first experience with Dr. Troy and wouldn't hesitate returning, or recommending him to others. Thank you Dr. Troy.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Dietmar Faust – Jun 12, 2020
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I am quite satisfied with my yearly visit with the doctor check on my PSA health. After 20 years, I mostly talk to the physician assistant who is quite knowlegable, in whom I have great confidence great confidence. Many of my friends are DR. Troy's patients.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Patrick G. Gordon – Jun 06, 2020
Thank you for the kind words about Dr. Troy and... Read More
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Personable and compassionate care.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jun 03, 2020
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Dr. Troy handled my emergency quickly and painlessly
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Janice Hoffman – Jun 02, 2020
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The online visit with Dr. Troy was very similar to an office visit, except for the physical exam part. I felt very comfortable to wait for the physical exam based on the information that Dr. Troy discussed with me during the online visit, and based on the answers to my questions. The staff asked the same questions prior to the Dr. coming online, and the staff & Dr. Troy addressed my questions in the same matter as was done at last year's office visit. The procedure to schedule the office visit for the physical exam was done just as quickly as if I was at the Dr.'s office. Overall, a very productive and very good visit with Dr. Troy and his staff.
What went well
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
May 22, 2020
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My last appointment with Dr Troy was done online. I felt like it was an "in office" appointment as we discussed my health issues. Given the current virus issue I would recommend it for anyone that has any concerns but does not think they need a physical exam.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Lloyd A Jacobsen – May 22, 2020
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I recently brought my 90-year-old father in for a rather intrusive procedure during the COVID19 situation. My father and I were both a bit apprehensive about the visit. Dr. Troy and the staff were absolutely wonderful. They treated both my father and I with the utmost respect and took the time to explain everything in terms that we could understand. They showed compassion and also patience in answering all of our questions. We so appreciate your care and concern. I highly recommend Dr. Troy and his staff.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Laura H – May 21, 2020
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Zoom based virtual consultation with Dr. Troy went well. Dr Troy is always conscientious and thorough and the technology did not hinder the effectiveness of the conversation.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Nathan Perry – May 21, 2020
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I had my appointment by phone with the dr after the nurse had called earlier for the information for the dr to be advised. It went well and would do it again.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Bob Hasenjaeger – May 21, 2020
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Hi There: I am a relatively new patient to Dr. Richard Troy, although I have been around Comprehensive Urological since my operation 3 years ago (for tests, etc.) It has been interesting to watch the transformation, because I met Dr. Troy shortly before the pandemic began and my treatments have begun during the pandemic itself. Dr. Troy's office staff made it an easy transition from in-office visits to online consultations. I think the electronics are working well. I think Dr. Troy has done an excellent job of transferring his "bedside manner" to the Zoom conferences. He made me feel like he was interested, had my information and gave me personal feedback on my situation. Dr. Troy I believe is a very good doctor. He has prescribed treatments for me that are well accepted medically and were conveyed to me in plain English so that I could understand and appreciate what is trying to be accomplished. I would recommend Dr. Troy for your urological health needs.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Mike L. – May 09, 2020
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About Me

care philosophy

Comprehensive Urologic Care has been treating patients for over 25 years. While remaining an independent, private practice, we are affiliated with Advocate Good Shepherd Hospital, and Centegra Health System. Our mission is to provide the best urologic...read more
  • Urology

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Cleveland Clinic Foundation

    Internship Hospital, 1989
  • University Of Illinois College Of Medicine

    Medical School, 1987
  • Notre Dame

    Undergraduate School, 1983
American Board of Medical Specialties®
American Board of Urology®
Urology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.

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Locations

Practice

Office360 Station Dr Ste 110 Crystal Lake, IL 60014
1
Office1600 N Randall Rd Ste 201 Elgin, IL 60123
2
  • Call
  • Fax
  • Hours
    • Mon: 8:00am - 4:30pm
    • Tue: 8:00am - 4:30pm
    • Wed: 8:00am - 4:30pm
    • Thu: 8:00am - 4:30pm
    • Fri: 8:00am - 4:30pm
    • Sat: closed
    • Sun: closed
  • Directions

Practice

Office22285 N Pepper Rd Bldg 200 Lake Barrington, IL 60010
3

Affiliated Hospitals

  • Northwestern Medicine Central Dupage Hospital

    25 N Winfield Rd
    Winfield, IL 60190
    Recipient of 8
    hospital awards

    Patient Safety Excellence Award™ (2025)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    Outstanding Patient Experience Award™ (2024, 2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    80%
    Patients would recommend the hospital to friends and family

    15% higher than the national average

    View all patient feedback
  • Advocate Good Shepherd Hospital

    450 W Il Route 22
    Barrington, IL 60010
    Recipient of 26
    hospital awards

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    89%
    Patients said they were given information about recovering at home

    5% higher than the national average

    79%
    Patients said that nurses always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
  • Northwestern Medicine McHenry Hospital

    4201 W Medical Center Dr
    McHenry, IL 60050
    Recipient of 33
    hospital awards

    America's 100 Best Hospitals Award™ (2025)

    Top 5% in the nation for consistently delivering clinical quality

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top 5% in the nation for consistently delivering clinical quality

    View all awards

    How patients felt about the care they received at this hospital.

    88%
    Patients said they were given information about recovering at home

    4% higher than the national average

    79%
    Patients said that nurses always listened to them and explained things well

    4% higher than the national average

    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality