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Dr. Susan Gutierrez, MD

Dr. Susan Gutierrez, MD

Physical Medicine & Rehabilitation*
25+ years of experience

Dr. Susan Gutierrez, MD is a physical medicine & rehabilitation physician in San Ramon, CA and has over 25 years of experience in the medical field. She graduated from Universidad Autonoma De Guadalajara, Facultad De Medicina in 1998. She is affiliated with medical facilities such as Eden Medical Center and Sutter Delta Medical Center. She is accepting new patients and telehealth appointments.

3.7 Star Rating
Based on 23 reviews 3.7 Star Rating (23 reviews)

Practice

100 Park Pl Ste 120 San Ramon, CA 94583
Telehealth available

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At a Glance

  • Area of Expertise
    Dr. Gutierrez specializes in the area of Physical Medicine & Rehabilitation. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Offers Telehealth
    This doctor offers telehealth appointments. Call the office to schedule an appointment.
  • Practices at Top Hospital
    America's 100 Best Hospitals Award™ See hospitals
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Dr. Gutierrez's Reviews

Likelihood to recommend Dr. Gutierrez

3.7
23 ratings, 7 with a written review
5 star
57%
57%
4 star
9%
9%
3 star
0%
0%
2 star
17%
17%
1 star
17%
17%

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VERY Poor Management
I had ongoing problems with her office. I showed up to two different appointments that were made by them when the office wasn't even open. Many phone calls not returned. Staff quitting. I ultimately suffered in pain because of no follow up. I eventually had to find another provider.
What went well
  • I felt respected
  • Listened & answered questions
What could be improved
  • Difficult to schedule appointment
  • Long wait times
1 other person found this helpful
Helpful
May 30, 2023
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Visits are promising, but follow up is poor, much confusion as to who does what in the office. Waiting for a prescription that still hasn’t been authorized. Promised returned calls are often void. Patient has to advocate for themselves.
What went well
No results
What could be improved
No results
4 others found this helpful
Helpful
Aug 18, 2021
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She is so kind! She understands your problems and it shows. I would bring my mother to her. Need I say more?
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Sue – Feb 18, 2020
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This office was terrible. My entire experience here was traumatic. It was high stress, unhelpful, and Gutierrez is the worst doctor, and pretty heartless human in general. She did not help me at all and treated me as though I was a waste of her time she pawned me off on her assistant who just kept writing pain killer scripts and lecturing me about them, when THEY ARE THE ONES WHO ARE SUPPOSED TO BE THE GUIDE. These people set me up to fail, and punished me for their lack of attention to my condition, lack of concern and clear lack in desire to help me find real life help. This was over two years ago. This place traumatized me and I swore I would do anything to give other patients the truth about how this woman treats patients. Gutierrez is all fake phony and no help. Judgemental. Rude. Emotionally damaging appointments.
What went well
  • Staff friendliness
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Appointment was rushed
  • Didn't trust the provider's decisions
  • Long wait times
3 others found this helpful
Helpful
Jan 17, 2020
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She is caring and compassionate, excellent doctor!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
Jan 25, 2019
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I have been Dr.G's patient a few years,at first i was irate aheck of alot a whole lot of pain,the staff Brianna showed empathy,kindness and very professional i owe them alot of graditude,if u need pain management,Dr.G's is one of the best,Richard
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
1 other person found this helpful
Helpful
richard in Martinez, CA – Dec 17, 2016
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Dr Gitierrez is the epitome of excellent patient care and wellbeing. Compassionate, highly skilled in her areas of expertise, prompt, listens intently and is very user friendly. She has given me tremdeous confidence to pursue a healthier and happier lifestyle . Thank you Dr Gutierrez!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
7 others found this helpful
Helpful
cblucey@aol.com in Walnut Creek, CA – Apr 24, 2016
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About Me

care philosophy

Providing the most advanced techniques in Pain Management with an interdisciplinary approach to restore function and decrease pain.
  • Physical Medicine & Rehabilitation

  • Interventional Pain Medicine

  • Physical Medicine & Rehabilitation Pain Medicine

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Pain Med Integrated Management

    Fellowship Hospital
  • New York Medical College

    Internship Hospital
  • Universidad Autonoma De Guadalajara, Facultad De Medicina

    Medical School, 1998
American Board of Medical Specialties®
American Board of Physical Medicine & Rehabilitation®
Physical Medicine & Rehabilitation
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Spanish

Locations

Practice

Office100 Park Pl Ste 120 San Ramon, CA 94583
1
Office401 Gregory Ln Ste 108 Pleasant Hill, CA 94523
2
Fremont Ambulatory Surgery Center39350 Civic Center Dr Ste 100 Fremont, CA 94538
3

Affiliated Hospitals

  • Stanford Hospital

    300 Pasteur Dr
    Stanford, CA 94305
    Recipient of 34
    hospital awards

    America's 100 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    America's 250 Best Hospitals Award™ (2025, 2024, 2023)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    89%
    Patients said they were given information about recovering at home

    5% higher than the national average

    84%
    Patients would recommend the hospital to friends and family

    19% higher than the national average

    View all patient feedback
  • John Muir Medical Center Concord

    2540 East St
    Concord, CA 94520
    Recipient of 10
    hospital awards

    How patients felt about the care they received at this hospital.

    87%
    Patients said they were given information about recovering at home

    3% higher than the national average

    77%
    Patients said that doctors always listened to them and explained things well

    1% higher than the national average

    View all patient feedback
  • John Muir Medical Center Walnut Creek

    1601 Ygnacio Valley Rd
    Walnut Creek, CA 94598
    Recipient of 3
    hospital awards

    Outstanding Patient Experience Award™ (2022)

    Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions

    View all awards

    How patients felt about the care they received at this hospital.

    86%
    Patients said they were given information about recovering at home

    2% higher than the national average

    76%
    Patients said that doctors always listened to them and explained things well
    View all patient feedback
Learn more about how Healthgrades measures Hospital Quality