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Dr. William Fell, MD

Dr. William Fell, MD

Otolaryngology-Head and Neck Surgery*
30+ years of experience

Dr. William Fell, MD is an otolaryngology-head and neck surgery specialist in Lubbock, TX and has over 30 years of experience in the medical field. He graduated from Oregon Health & Science University in 1991. He is affiliated with medical facilities Covenant Medical Center and Covenant Childrens Hospital.

4.6 Star Rating
Based on 80 reviews 4.6 Star Rating (80 reviews)

Practice

3802 22nd St Ste 100 Lubbock, TX 79410

At a Glance

  • Areas of Expertise
    Dr. Fell specializes in the areas of Otolaryngology & Otolaryngology-Head and Neck Surgery. See board certifications
  • Explains Conditions Well
    Patients said this doctor explains conditions well. See reviews
  • Practices at Top Hospital
    Surgical Care Excellence Award™ See hospitals
  • Hospital Satisfaction
    Patients said they were highly satisfied at this doctor's hospital. See hospitals
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Dr. Fell's Reviews

Likelihood to recommend Dr. Fell

4.6
80 ratings, 57 with a written review
5 star
90%
90%
4 star
1%
1%
3 star
0%
0%
2 star
1%
1%
1 star
8%
8%

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I saw Dr Fell for a painful neck issue that had been going on for months, due to his online ratings all seemed very good…well he must delete bad reviews, because my experience with him was FAR FEOM GOOD. Literally from the time he came into the exam room where my husband and I were, he seemed very angry as if I was wasting his precious time. He is the most intimidating, narcissistic and arrogant Dr I have EVER met. I will warn all other women who have ever been in any type of domestic violent existence in their life, you should DEFINITELY look elsewhere for an ENT Specialist, as you absolutely DO NOT want to have the horrible experience I had due to his intimidating presence. NO PATIENT should EVER be treated in the totally demeaning way I was with him as he made it seem that the actual medical issues I had were “all in my head,” and he made an OUTRAGEOUS accusation as to why my nose had a deviated septum. Not only was I completely insulted and angered by his accusation, but my husband was as angered as well, and believe me, our Family Dr heard about this, and I’ve now warned all my Lubbock friends to look elsewhere for ENT care and to warn their friends too. I was thankful I had ask my husband to accompany me that day. Due to Dr Fell’s behavior, I now ask my husband to go to all new Dr/Specialist appts with me, as I become extremely apprehensive of this type of treatment happening again for no reason. We got referred to a new ENT, and I found out that I do actually have LEGITIMATE medical issues that ARE what’s causing my neck pain and discomfort, and our new Specialist is very caring and working with us to resolve my medical problems.
What went well
  • Wait times
What could be improved
  • Office environment
  • Difficult to schedule appointment
  • Didn't listen or answer questions
  • Didn't explain conditions well
  • Staff wasn't friendly
  • Appointment was rushed
  • Didn't trust the provider's decisions
7 others found this helpful
Helpful
Krista Carpenter – Mar 12, 2024
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Outstanding
Dr. Fell immediately spotted my problem which had been missed by others and proceeded to treat it in an outstanding manner. He is quick, to the point and obviously highly experienced in his field. Easily a five star physician.
What went well
No results
What could be improved
No results
Helpful
Samuel Tillett – Feb 07, 2024
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Dr. Fell was personable, professional and efficient. Highly recommend his services.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Paul – Jul 29, 2021
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My PCP had to refer me because a concern I had with mouth sore and throat. They got me in the same day. Great everything!!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
L Allen – Jul 16, 2021
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He's said to be a great clinician, however he must be on the Asperger's scale: no empathy or compassion, talks very loudly, does not listen to the patient and is a poor communicator. My ear issues have yet to resolve despite my complaints and concerns. His staff is awesome, though. I pity the folks who have to work for him.
What went well
  • Office environment
  • Appointment scheduling
  • Staff friendliness
  • Appointment wasn't rushed
  • Wait times
What could be improved
  • Didn't listen or answer questions
  • Didn't explain conditions well
8 others found this helpful
Helpful
Jun 01, 2021
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Great!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Sue Long – Apr 05, 2021
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I was in and out within a hour after walking in to the clinic. Everyone was very friendly and attentive,I have no problem with recommendations for anyone seeking for this type of services by Dr. Fell
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Mar 31, 2021
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Dr Fell is professional and presents with a caring attitude, staff is pleasant.
What went well
  • Listened & answered questions
  • Explained conditions well
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jan 28, 2021
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I do not recommend. He had a big ego and terrible bedside manners.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Appointment was rushed
6 others found this helpful
Helpful
Dec 31, 2020
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Does not listen, thinks cleaning / vacuuming the ears is the answer to all adult ear problems, and has no empathy or bedside manner. As an adult, I would not want him to even touch my child.
What went well
No results
What could be improved
  • Didn't listen or answer questions
  • Didn't trust the provider's decisions
7 others found this helpful
Helpful
JohnnyBelinda – Aug 10, 2020
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Dr. Fell is great. His office staff is rude and the long blonde haired girl (who would not give me her name) lied to me. She said she called to cancel an appointment weeks ago when they actually had NEVER called me. In fact, I even got appointment confirmation emails (which I answered) a couple of days before the appointment and also got directions to the office emailed to me the morning of my appointment. This is certainly NO WAY to treat a patient (customer)!
What went well
No results
What could be improved
No results
5 others found this helpful
Helpful
Mar 16, 2020
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We found him to be very knowledgeable and caring
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Aug 11, 2019
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The staff was friendly. Dr. Fell explained my situation thoroughly in terms I could understand. I was very satisfied with my appointment.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Toni Shields – Aug 02, 2019
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He cares and is very thorough.
What went well
No results
What could be improved
No results
Helpful
Dennis – Jul 30, 2019
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Second checkup after sinus surgery. All progressing nicely
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jul 11, 2019
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cleaned ear wax---very thoroughly---not painless, but completed it very well..
What went well
No results
What could be improved
No results
Helpful
charlotte reed – Jul 03, 2019
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Very professional and direct
What went well
  • Office environment
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Jun 26, 2019
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Keep up the good work
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Jun 14, 2019
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Dr. Fell was an amazing surgeon for my little boy (Age 4). He was friendly and kind. My son had a couple of off topic questions about the tools in the exam room and Dr. Fell showed him the vacuum and water pump etc. The visit was quick and to the point. The surgery went very well and there were no issues for recovery. We have chosen him for the whole family's ENT needs going forward.
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
What could be improved
No results
Helpful
Kimberly O. – Jun 13, 2019
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They got us in immediately! My daughter was nervous and he was kind to her. I would definitely use him again if ever needed. I highly recommend him!
What went well
  • Office environment
  • Appointment scheduling
  • Listened & answered questions
  • Explained conditions well
  • Staff friendliness
  • Appointment wasn't rushed
  • Trusted the provider's decisions
  • Wait times
What could be improved
No results
Helpful
Liz Gonzalez – Jun 11, 2019
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About Me

biography

Dr. William Fell, MD is an otolaryngology-head and neck surgery specialist in Lubbock, TX and has over 30 years of experience in the medical field. He graduated from Oregon Health & Science University in 1991. He is affiliated with medical facilities Covenant Medical Center and Covenant Childrens Hospital.
  • Otolaryngology-Head and Neck Surgery

*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.

  • Oregon Health & Science University

    Medical School, 1991
American Board of Medical Specialties®
American Board of Otolaryngology
Otolaryngology
American Board of Otolaryngology - Head and Neck Surgery®
Otolaryngology-Head and Neck Surgery
Self designated 
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
  • English

  • Spanish

Locations

Practice

Office3802 22nd St Ste 100 Lubbock, TX 79410
1

Affiliated Hospitals

  • Covenant Medical Center

    3615 19th St
    Lubbock, TX 79410
    Recipient of 7
    hospital awards

    Surgical Care Excellence Award™ (2025)

    Superior clinical outcomes in surgical care across 15 of the most common in-hospital surgical procedures including cardiac, vascular, joint replacement, prostate, spine, and gastrointestinal surgeries

    View all awards

    How patients felt about the care they received at this hospital.

    83%
    Patients said they were given information about recovering at home

    1% lower than the national average

    75%
    Patients said that nurses always listened to them and explained things well
    View all patient feedback
  • Covenant Childrens Hospital

    4015 22nd Pl
    Lubbock, TX 79410
Learn more about how Healthgrades measures Hospital Quality