Banner Lassen Medical Center
Explore care at Banner Lassen Medical Center in Susanville, CA, and compare its services, physicians, and hospital ratings on Healthgrades. Find the best healthcare options for your needs, all in one place.
Patient Experience Rating
19% lower than the national average
Hospital Quality
Clinical Ratings
Research hospital performance and talk to your doctor about what's right for you
Mortality Based Ratings
Heart Failure
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Sepsis
Mortality In-Hospital
Mortality within 30 days
Mortality Based Ratings
Chronic Obstructive Pulmonary Disease (COPD)
Mortality In-Hospital
Mortality within 30 days
Pneumonia
Mortality In-Hospital
Mortality within 30 days
Patient Experience
Patient experience measures tell you how patients felt about the care they received at the hospital. These measures are based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data from the Centers for Medicare and Medicaid Services (CMS).
Learn more about patient experienceBanner Lassen Medical Center
National Average
Discharge Information
Percent of patients who said they were given information about recovering at home
Responsiveness of hospital staff
Percent of patients who said they always received help quickly from hospital staff
Communication with nurses
Percent of patients who said that nurses always listened to them and explained things well
Communication with doctors
Percent of patients who said that doctors always listened to them and explained things well
Care Transition
Percent of patients who said they understood their care needs when they left the hospital
Communication about medicines
Percent of patients who said that staff always explained medicines before giving them to patients
Banner Lassen Medical Center
National Average
Cleanliness
Percent of patients who said their room and bathroom were always kept clean
Quietness
Percent of patients who said the area around their rooms was always kept quiet at night
Providers
Provider Reviews
Apr 24 2025
Review for Dr. Song
Would like to put out a shoutout to Dr Song. I went to him in 2005 and he fixed me and made be able to walk and move again. We moved to arkansas. 20 years later I traveled 2000 miles to see him again. He did neck surgery on me again November 2024. He has done it again. He is my hero.
Apr 23 2025
Review for Dr. Song
Dr. Dirig was friendly, personable and great demeanor. He explained every possible option and explained his thoughts in simple, easy to understand terms
Apr 22 2025
Review for Dr. Dirig
Conservative, doesn't rush into surgery. I feel he treats you th way he would want to be treated if he had your condition. Highly recommend.
Apr 16 2025
Review for Dr. Sekhon
I had a knee replacement February 2025 and had full ROM in less than 2 weeks. Very pleased with my results!
Apr 16 2025
Review for Dr. Shukla
Location
Banner Lassen Medical Center
Frequently Asked Questions
Where is Banner Lassen Medical Center located?
Banner Lassen Medical Center is located at 1800 Spring Ridge Dr, Susanville, CA 96130. Find other locations and directions on Healthgrades.
Has Banner Lassen Medical Center won any recent awards from Healthgrades?
No, Banner Lassen Medical Center has not won any awards in the past few years. Search for Hospitals on Healthgrades to find more.
Is Banner Lassen Medical Center highly rated with patients?
61% patients recommend this hospital. See Healthgrades for detailed clinical ratings by specialty.
Does Banner Lassen Medical Center score well in safety ratings?
Healthgrades tracks outcome ratings for 7 hospital services. View more details here.
How do I get in at Banner Lassen Medical Center?
Phone number, appointment information, and directions can be found on Healthgrades Banner Lassen Medical Center profile..
How does Banner Lassen Medical Center rank in terms of safety and outcomes?
Healthgrades provides detailed information on hospital safety and outcomes for patients. Click here to learn more about hospital safety.
I shopped around and Song said he could do what the others could do without going in from the front. He stated he could stop the pain. Surgery one, he used the old holes from a previous surgery and the screws fell out. Surgery 2, he used bigger screws and that caused more pain. Surgery 3 he went in...