Dr. Nancy Kim, MD
Urology*
25+ years of experience
Dr. Nancy Kim, MD is a urologist in Frisco, TX and has over 25 years of experience in the medical field. She graduated from University of Texas at Dallas in 1997. She is affiliated with medical facilities such as Baylor Scott & White Medical Center-Frisco and Medical City Plano. She is accepting new patients.
2.1 Star Rating
Based on 41 reviews 2.1 Star Rating (41 reviews)
Practice
5575 Warren Pkwy Ste 104 Frisco, TX 75034Make an Appointment
At a Glance
- Area of Expertise
- Practices at Top Hospital
- Hospital Satisfaction
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Dr. Kim's Reviews
Likelihood to recommend Dr. Kim
2.1
41 ratings, 13 with a written review
| 5 star | 24% | 24% |
| 4 star | 2% | 2% |
| 3 star | 0% | 0% |
| 2 star | 5% | 5% |
| 1 star | 68% | 68% |
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I came for a check up regarding my kidneys and some proteinuria and hematuria. While in my visit she berated me for something I was doing for my overall health (HRT). Also, she walked out of the room while I was asking her questions? It was very odd. I have worked in healthcare for over 15 years and have never had an experience quite like this. I asked the MA to bring her back in so I could have my questions answered. She came in *sighed* and asked what I wanted.... weird. Anyway, I ended up seeing a different physician at Medical City that I would highly recommend.
What went well
- Staff friendliness
What could be improved
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
3 others found this helpful
Helpful
Shane – Feb 14, 2020
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Took my son to Plano Emergency Care on 1/30 and was told to follow up with Dr. Kim. I have left at least 3 messages and no one has called back to schedule. It's been over a week.
What went well
No results
What could be improved
- Difficult to schedule appointment
1 other person found this helpful
Helpful
Frisco, Texas – Feb 07, 2018
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I’ve never experienced such a lack of professionalism when it comes to a physician. Dr. Kim told my wife (after her first ER visit) that she should have no issue passing a 6mm kidney stone and to call her the next day. After countless calls and messages to make an appointment, we still heard nothing. We went to the ER again and immediately got in with a different urologist who said there is no way this could pass and scheduled surgery. I’ll never recommend Dr. Kim. she’s totally unprofessional.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
3 others found this helpful
Helpful
Conner in Frisco – Feb 02, 2018
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I have seen dr. Kim before few months back had kidney stone . I had to go to emergency room Sunday 9/10/17 kidney stone issue again , emergency doctor told me to follow up with my urologist
I called Dr. Kim office TWICE next day Monday morning around 11 and left vice mail , I haven't heard anything yet going on third day .
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
4 others found this helpful
Helpful
moe in Dallas tx – Sep 13, 2017
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Wouldn't send anyone to Dr. Kim. Takes to long following through with testing and instead of a call about an ultrasound, they mailed it to me a few weeks later. Always has to consult with other physicians, gripes if her op nurse of choice is not available. The nurses could be friendlier when they call you back, we are more than a just a warm body. They need need lessons on how to treat patients like they would want to be treated. Unprofessional..
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
6 others found this helpful
Helpful
Plano – May 07, 2017
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Saw Dr. Kim due to pain in groin, testicle, and abdomen. She diagnosed with cyst and also mentioned a hernia in the first appointment. She scheduled and ultrasound for the next day. So far I have not heard from Dr. Kim again. I left two message over a week and finally called their scheduling department and had to pressure them to speak to a nurse who could do a follow up.Only to be told.. there is nothing wrong with you, the nurse had no idea about the hernia, apparently it was not written down
What went well
- Office environment
- Staff friendliness
- Wait times
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
5 others found this helpful
Helpful
Chris in Plano, TX – Oct 25, 2016
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This doctor and her "nurse" is totally unprofessional, just got tired of chasing down my info from test results, Dr Kim just seems so totally uncaring and uninterested, went her to her over a month ago, and still no resolution or info as to what is wrong with, just not worth the $35 co-pay, go to another dr.
What went well
No results
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
3 others found this helpful
Helpful
Dallas, TX – Oct 14, 2016
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Please don't go there this is the worst staff ever very rude and unfriendly. Doctor Kim wouldn't listen to you or find a answer to your problem it's unbelievable.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
3 others found this helpful
Helpful
JS in Dallas, TX – Sep 08, 2016
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I went to Dr. Kim for a follow-up to a UTI. She referred me to get a CT scan and it revealed a treatable kidney cancer. If not for her following up with a simple test that might have gone undetected for an undetermined amount of time. I am thankful for Dr. Nancy Kim.
What went well
- Appointment scheduling
- Listened & answered questions
- Explained conditions well
- Staff friendliness
- Appointment wasn't rushed
- Trusted the provider's decisions
- Wait times
What could be improved
No results
Helpful
Lewisville, TX – Aug 12, 2016
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The front office staff was fake friendly and commanded payment for the visit up front. Ok, Office policy, The person that called me back to an exam room was not quite as kind as the front office person. The room I was in was just outside the Dr. area. I could hear the Dr on the phone talking quite loud regarding another patient--several cuss words were used. When she did visit with me, there was no time for questions and I was told to make another appt. I left in tears. Please don't go to her
What went well
- Wait times
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
Helpful
Amy in Frisco, TX – Aug 11, 2016
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Dr. Kim seems distant, and too busy to listen to what you have to say. When you go there they expect you to be quite and do as they say - like sign forms that say you clearly understand procedures that they have not explained. Dr. Kim's nurse blamed me for not being notified that the results showed I had an infection and that a prescription was sent to a pharmacy. She stated you should have created a portal - you were told to create a portal the day you made your first appointment.
What went well
- Office environment
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
2 others found this helpful
Helpful
Plano Resident in Plano, TX – Jun 29, 2016
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The entire office is unorganized. They gave me the wrong appt over the phone.
When I finally got in, I couldn't get through my list of pain symptoms without Dr. Kim cutting me off. She ordered blood tests and a CT scan to check for kidney stones or a tumor. Who says that?
I got my CT scan on a Friday morning and they waited till Tuesday afternoon to let me know results.
The nurse said The scan shows nothing wrong. Just call your family doctor. We don't know.
Totally blew me off.
What went well
No results
What could be improved
- Office environment
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Staff wasn't friendly
- Appointment was rushed
- Didn't trust the provider's decisions
- Long wait times
5 others found this helpful
Helpful
H in Frisco, TX – May 11, 2016
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Worst doctor I've ever had. I was experiencing pain in my kidneys and so I went to her for a checkup. She told me the pain was not from my kidney, but my liver. She also told me that might have had liver disease, which worried me for a long period of time. After short period of time my kidney started hurting really bad, and I went to the emergency room in another hospital, and they said that the pain was coming from my kidney, and that I had a kidney stone.
What went well
- Office environment
- Wait times
What could be improved
- Difficult to schedule appointment
- Didn't listen or answer questions
- Didn't explain conditions well
- Appointment was rushed
- Didn't trust the provider's decisions
10 others found this helpful
Helpful
OmAhmed in Carrollton, TX – Apr 22, 2016
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Leave a review
How was your experience with Dr. Kim?Overall Patient Satisfaction
41responses
Likelihood of recommending Dr. Kim to family and friends is 2.097561 out of 5
About Me
biography
Dr. Nancy Kim, MD is a urologist in Frisco, TX and has over 25 years of experience in the medical field. She graduated from University of Texas at Dallas in 1997. She is affiliated with medical facilities such as Baylor Scott & White Medical Center-Frisco and Medical City Plano. She is accepting new patients.Urology
*Healthgrades does not verify qualifications for medical specialties. Please verify your provider's specialty and qualifications directly with your provider and applicable medical board.
University Of Texas At Dallas
Medical School, 1997
American Board of Medical Specialties®
American Board of Urology®
-
Urology
For detailed information about any of the below board actions, please search for the provider's records on the linked state licensing board or the Federation of State Medical Boards. To learn more about the difference between these sources, please refer to our FAQs.
Healthgrades has not received any data indicating a board action exists for this provider.
Healthgrades receives board action history for physicians and physician assistants. The information displayed here is sourced from independent information providers, such as state board websites, and may not be the most up-to-date information. Healthgrades makes no representations with respect to the accuracy of any information provided here and assumes no responsibility or liability for such information.
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Locations
Practice
Roger G. Skiles MD PA5575 Warren Pkwy Ste 104 Frisco, TX 75034
North Dallas Urology Assoc5300 W Plano Pkwy Ste 200 Plano, TX 75093
Affiliated Hospitals
- Recipient of 2
hospital awardsView all patient feedbackHow patients felt about the care they received at this hospital.
87%Patients said they were given information about recovering at home1% lower than the national average
83%Patients said their room and bathroom were always kept clean6% higher than the national average
- Recipient of 4
hospital awardsPatient Safety Excellence Award™ (2025)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all awardsOutstanding Patient Experience Award™ (2024, 2023)
Top in the nation for overall patient experience based on nine measures related to doctor and nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions
View all patient feedbackHow patients felt about the care they received at this hospital.
86%Patients said they were given information about recovering at home2% higher than the national average
78%Patients said that doctors always listened to them and explained things well2% higher than the national average
- Recipient of 49
hospital awardsAmerica’s 50 Best Hospitals for Surgical Excellence Award™ (2025, 2024)
Top 5% in the nation for consistently delivering clinical quality
View all awardsAmerica's 250 Best Hospitals Award™ (2025, 2024, 2023)
Top 5% in the nation for consistently delivering clinical quality
View all patient feedbackHow patients felt about the care they received at this hospital.
82%Patients said they were given information about recovering at home2% lower than the national average
75%Patients said that nurses always listened to them and explained things well
Learn more about how Healthgrades measures Hospital Quality